Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Not a genuine copy of windows?? How do I resolve this RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I have a DELL inspiron laptop which came preintalled with Windows Vista Home Basic. It was working fine until some time back when I started getting a message that this copy of windows is not genuine and the desktop went black.


    Ever since then every time I log in I'm asked if I want to activate Windows and during this process, when I try entering the product key mentioned on the COA, it says that the key is invalid. Sice I have the COA I'm sure this copy of windows is genuine

    I've been through some of the posts on this forum anf noticed quite a few people having similar problems. Few thing I'd like to add/clarify:

    --> In one post it was mentioned that pre installed versions may be OEM versions(not sure what tha means) and the product key mentioned in the computer properties may vary from the one menioned on the COA. This is the case for me, how does this work?

    -->using the slui.exe 4 - requires activation of windows which in turn needs the product key, so this is getting me nowhere. I'm locked out except for 3 options and I do not know how to start windows in reduced functionality mode(am assuming its something similar to safe mode).

    --> I believe this problem started after some update was installed since my setting was to automatically find windows updates and install, but I'm not sure which one - one post menioned that sometimes when updates are installed in a system which had OS preinstalled, some entry in the system/ BIOS registry gets erased causing this problem.

    -->I cant try the Windows Genuine advantage online since windows is not activated.

    --> I've run the diagnostic tool and have the report for it. The report states this
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
     How can this be? (Havent put in the entire report since I havent checked what all information reagrding product key is mentioned on it)

    --> Noticed another solution on one post which  involved "rename tokens.dat tokens.bar " and rebooting the computer twice.

    Havent tried this as yet, coz' am not sure if it'll work and I dont wnat the problem to become any worse/ lose any data.

    I'd really appreciate someone helping me out with this issue, and please let me know if you need any more information.
    Sunday, February 14, 2010 6:37 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello AnitaDsouza,


      Before you try any sort of Fix we should first know what the core problem is.

      This is why we ask that all users to Post their Full Daignostic Report. This is so I can diagnose the issue and suggest a resolution that will best fit that issue.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, February 19, 2010 9:42 PM
    Tuesday, February 16, 2010 8:55 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello AnitaDsouza,


      Before you try any sort of Fix we should first know what the core problem is.

      This is why we ask that all users to Post their Full Daignostic Report. This is so I can diagnose the issue and suggest a resolution that will best fit that issue.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, February 19, 2010 9:42 PM
    Tuesday, February 16, 2010 8:55 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    No reply from poster.

    Closing thread as Answered.

    Darin MS
    Friday, February 19, 2010 9:42 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Darin,

    Sorry about such a late response to your comments. Coudn't answer before coz' dint have access to my mails for a few days.

    I'm replying to the same thread, let me know if you want me to open a new one.

    The report I got on running the Genuine Diagnostic Tool is as below:

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

     

    Cached Validation Code: 0xc004c4a8

    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG

    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=

    Windows Product ID: 89572-OEM-7332166-00096

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.002

    ID: {6FCF5A61-EFC2-4D3D-9E85-EE9DDC735D90}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.091208-0542

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: 100

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{6FCF5A61-EFC2-4D3D-9E85-EE9DDC735D90}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-298988758-2826386492-4021493622</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20080114000000.000000+000</Date></BIOS><HWID>29303507018400EA</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B23E9EDB823B5B0</Val><Hash>8NwPBnklH8eI1eESwf6s2U0LXNA=</Hash><Pid>81602-OEM-6872856-11297</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAnJ9EdGaAGtPqTSSWUmauf0aDwoNSvOCj8vTm9wCqmNusViqF

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name OEMID Value OEMTableID Value

      APIC                  DELL              M08   

      FACP                  DELL              M08   

      HPET                  DELL              M08   

      BOOT                  DELL              M08   

      MCFG                  DELL              M08   

      SLIC                  DELL              M08   

      SSDT                  PmRef       CpuPm

     

     
    Please help me in finding out and resolving this issue.

    Thanks,
    Anita

    • Proposed as answer by BANDIT2130 Sunday, August 7, 2011 7:13 AM
    • Unproposed as answer by BANDIT2130 Sunday, August 7, 2011 7:14 AM
    Thursday, February 25, 2010 5:36 PM