How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90 but I would suggest starting here instead:http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windows.vista.mail&cat=en_US_9CA88DDB-D18D-FA0E-A366-6E527B0FBA67&lang=en&cr=US-steve