Remove From My Forums

windows 7 activation failed after motherboard, graphics card and processor upgrade. How do I reactivate with new hardware?

Question
0

Sign in to vote

I have Windows 7 Home Premium with 3 licenses associated with it. I have two desktops and one laptop with my copy of Windows 7 installed. I also have the installation ID key and cds for my Windows 7 Home Premium.

I recently upgraded the motherboard, cpu and graphics card on both of my desktops. Now both will not activate. I tried the automated activation method and it did not work. The automation tool stated my windows has exceeded my licensing (or something very close to that). I assume it is talking about my 3 licenses the windows cd came with. I attached the MGAdiag for one of the desktops below. How do I deactivate from my old desktop build and reactivate with my new desktop build?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QXGDX-3YK79-2HP7Y
Windows Product Key Hash: Cg5Vu7PcUfrXb7IYvqw27qRY/j4=
Windows Product ID: 00359-062-4420245-85915
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {C61DD34B-D782-4AFA-84E2-4E070637858D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130318-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-7001_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C61DD34B-D782-4AFA-84E2-4E070637858D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2HP7Y</PKey><PID>00359-062-4420245-85915</PID><PIDType>5</PIDType><SID>S-1-5-21-3219679929-1356516036-371253021</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F14</Version><SMBIOSVersion major="2" minor="7"/><Date>20120822000000.000000+000</Date></BIOS><HWID>E1BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>D89D4C9E5AFED2</Val><Hash>Mz8lZqnaTo4vDLcr9O3KvS+n2dQ=</Hash><Pid>81599-873-0548173-65845</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-062-442024-01-1033-7600.0000-1042013
Installation ID: 013476887875806595471560406452782993127304596494012271
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2HP7Y
License Status: Initial grace period
Time remaining: 38040 minute(s) (26 day(s))
Remaining Windows rearm count: 3
Trusted time: 4/18/2013 10:46:14 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:15:2013 23:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAQACAAAAAgABAAEAln1kPugPcu6qi2Z07hZOTjyldrCCLJZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
MATS ALASKA A M I

Thursday, April 18, 2013 5:59 PM

Answers

0

Sign in to vote
Okay, for others who may have this problem. Call Microsoft windows activation at: 1-(888) 571-2048.

It will help to have the nine, six digit, product installation id numbers available before you call (this is not your activation key you purchased with the software). Click your start button. Type "slui 4" (without quotes) and hit enter. A box will appear and you follow through with filling in the information that applies to you. However; the customer service rep can tell you how to get this number if you don't already know or cant get to the numbers. Follow their instructions and you should be able to reactivate windows. It worked for me.
- Edited by ammoiyaayas Thursday, April 18, 2013 9:12 PM found solution
- Proposed as answer by Noel D PatonModerator Thursday, April 18, 2013 10:07 PM
- Marked as answer by Noel D PatonModerator Saturday, April 27, 2013 7:59 AM
Thursday, April 18, 2013 9:03 PM

All replies

0

Sign in to vote

Here is the MGAdiag report for my second desktop pc.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QXGDX-3YK79-2HP7Y
Windows Product Key Hash: Cg5Vu7PcUfrXb7IYvqw27qRY/j4=
Windows Product ID: 00359-062-4420245-85865
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4495E62B-E3EE-4062-BF68-2359D35E1DC6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4495E62B-E3EE-4062-BF68-2359D35E1DC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2HP7Y</PKey><PID>00359-062-4420245-85865</PID><PIDType>5</PIDType><SID>S-1-5-21-2908244314-310477700-1353650351</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>FA</Version><SMBIOSVersion major="2" minor="7"/><Date>20121019000000.000000+000</Date></BIOS><HWID>D0AF3D07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>351E9577D4A7F12</Val><Hash>hEz5AiGi7qmD39RqYTGxHEBhPm4=</Hash><Pid>81607-905-5440771-64328</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-062-442024-01-1033-7600.0000-1002013
Installation ID: 017046470384299953658211007952723653919316758030939463

Partial Product Key: 2HP7Y
License Status: Initial grace period
Time remaining: 32520 minute(s) (22 day(s))
Remaining Windows rearm count: 4
Trusted time: 4/18/2013 11:05:54 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:11:2013 13:32
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAwABAAEAAAACAAAAAQABAAEAeqj87bDVuELcFRAzILo0E2I9frd0+BQP

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   ALASKA  A M I
FACP   ALASKA  A M I
HPET   ALASKA  A M I
MCFG   ALASKA  A M I
FPDT   ALASKA  A M I
IFEU   ALASKA  A M I
SSDT   AMD     POWERNOW
MATS   ALASKA  A M I

Thursday, April 18, 2013 6:08 PM
0

Sign in to vote
Okay, for others who may have this problem. Call Microsoft windows activation at: 1-(888) 571-2048.

It will help to have the nine, six digit, product installation id numbers available before you call (this is not your activation key you purchased with the software). Click your start button. Type "slui 4" (without quotes) and hit enter. A box will appear and you follow through with filling in the information that applies to you. However; the customer service rep can tell you how to get this number if you don't already know or cant get to the numbers. Follow their instructions and you should be able to reactivate windows. It worked for me.
- Edited by ammoiyaayas Thursday, April 18, 2013 9:12 PM found solution
- Proposed as answer by Noel D PatonModerator Thursday, April 18, 2013 10:07 PM
- Marked as answer by Noel D PatonModerator Saturday, April 27, 2013 7:59 AM
Thursday, April 18, 2013 9:03 PM
0

Sign in to vote

It appears as if MS opted not to apply the strict rules for use of the Family Pack Upgrade license in your case - well done!

In all cases of doubt, it is recommended procedure to contact your local activation center, and thrash the problem out with them.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Thursday, April 18, 2013 10:07 PM

Moderator

Answered by:

windows 7 activation failed after motherboard, graphics card and processor upgrade. How do I reactivate with new hardware?

Question

Answers

All replies