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MGA Diagnostic Report RRS feed

  • Question

  • I am unable to download the updates for Microsoft Windows 2000.  The following is the results from the MGA tool.  Please advise on what I need to do next.

    Thanks.

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Unsupported OS
    Windows Product Key: *****-*****-RDP93-P4V4J-QD67M
    Windows Product Key Hash: oZV8ng/3koOFd0NyO1B77Y9KBhU=
    Windows Product ID: 51873-OEM-0907005-00000
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.0.2195.2.00010000.4.0.pro
    Download Center code: VPBYBL8
    ID: 2e738e22-871c-4d9b-9903-2e80b62c5a74
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.3.254.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 109
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>2e738e22-871c-4d9b-9903-2e80b62c5a74</UGUID><Version>1.5.0540.0</Version><OS>5.0.2195.2.00010000.4.0.pro</OS><PKey>*****-*****-*****-*****-QD67M</PKey><PID>51873-OEM-0907005-00000</PID><PIDType>0</PIDType><SID>S-1-5-21-2262779841-1989574307-50517686</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>Gateway 450ROG                  </Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>40.01.04</Version><SMBIOSVersion major="2" minor="31"/><Date>20030403******.******+***</Date></BIOS><HWID>A02A3707018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thursday, July 20, 2006 4:32 PM

Answers

  • SusanB,

    Thanks very much for the reply. when I say that Windows 2000 does not validate, I mean that it is an Unsupported OS, meaning that the software see that it is not a supported WGA OS, and the operating system is automatically granted access to files.

    Please use this Link to support to solve your problem.

    http://support.microsoft.com/kb/910338/en-us

    Thanks,

     

    Thursday, July 20, 2006 6:10 PM

All replies

  • SusanB1022,

    What is the error you're experiencing? We currently do not validate Windows 2000.

    Thanks,

    Thursday, July 20, 2006 5:05 PM
  • I get an error 0x800A0046 while trying to check for updates for Windows 2000.
    Thursday, July 20, 2006 5:31 PM
  • SusanB,

    Thanks very much for the reply. when I say that Windows 2000 does not validate, I mean that it is an Unsupported OS, meaning that the software see that it is not a supported WGA OS, and the operating system is automatically granted access to files.

    Please use this Link to support to solve your problem.

    http://support.microsoft.com/kb/910338/en-us

    Thanks,

     

    Thursday, July 20, 2006 6:10 PM
  • can not get home page. when it comes up page can not be found comes up

    Wednesday, August 15, 2007 7:16 PM
  • Wednesday, August 15, 2007 7:26 PM
  • Helen Jerry,

     

    What home page are you talking about?

     

    Stephen Holm, MS

     

     

    Wednesday, August 15, 2007 8:51 PM