The following is a synopsis of my still-unresolved issue as of 1:45p on 3/17 (Happy St. Patrick's Day!):
Sent : Wednesday, March 17, 2010 8:46:18 AM UTC
To : 126be401-77f3-4922-8011-
2a987c51872a
Subject : Windows Vista Auto Update Product Key Activation Error
Problem Description: In using the automated Windows Update feature for Windows Vista Home Premium OEM, I run into a problem. I believe the update it was attempting to install was Service Pack 1.
When I input the Product Key from the sticker on the laptop, I get an error saying 'The Windows Vista key you typed is invalid for activation'. I know the Product Key is correct.
Now, I am only able to 'Access [my] computer with reduced functionality'. I've attempted the automated phone system twice and a live representative and still cannot activate the system.
I also tried the fix described at http://social.microsoft.com/forums/en-US/genuinevista/thread/c9340e5d-7efb-4edd-b256-defa6b997062/
When I enter the slui.exe 3 command, the error message is 'Not enough quota is available to process this command' and the system won't allow me to follow the instructions any further. After trying multiple times, this outcome always occurs.
The laptop was purchased at Best Buy and is a Sony Vaio Model PCG-3A4L [VGN-FZ320E] stock system.
Operating System: Windows Vista
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Microsoft Online Customer Service <00000.MSUP.NA.00.EN.SIT.BGL.CS.OAS.TRI.00.WB@css.one.microsoft.com>
[ramald01]
Wed, Mar 17, 2010 at 11:26 AM
RE: SRX1127600865ID - Windows Vista Auto Update Product Key Activation Error
css.one.microsoft.com
11:26 AM
Hello,
Thank you for contacting Microsoft Customer Service.
I’m sorry to hear your product key is coming up as invalid.
If you need a replacement product key, and your Microsoft software came preinstalled, please contact your Original Equipment Manufacturer (OEM). A list of most OEMs can be found at http://support.microsoft.com/?LN=en-us&scid=gp%3Ben-us%3Boemphone&x=17&y=8 , or by searching the Web using the manufacturers' exact name.
If you need a replacement product key and you purchased your software separately please contact Microsoft Technical Support at 1-800-Microsoft (800-642-7676). Representatives are available Monday through Friday from 5:00 A.M. to 9:00 P.M. Pacific time and Saturday or Sunday from 6:00 A.M. to 3:00 P.M. Pacific time.
If you have other concerns, please feel free to write back.
Thank you,
Swati
Microsoft Customer Service Representative. I’m a PC and I run Windows® 7
If you have any feedback about your Online Customer Service experience, please send it to my manager Raghavendra by clicking the link below. Please be sure to include the name of my manager in the subject field.
http://go.microsoft.com/?linkid=9685406
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Microsoft Online Customer Service <00000.MSUP.NA.00.EN.SIT.BGL.CS.OAS.TRI.00.WB@css.one.microsoft.com>
Wed, Mar 17, 2010 at 12:58 PM
Re: SRX1127600865ID - Windows Vista Auto Update Product Key Activation Error
Dear Raghavendra,
The link Swati included below i[s] not functioning (http://go.microsoft.com/?linkid=9685406) as when I try to submit the form I get an error.
I followed Swati's instructions by contacting the OEM's site and found a possible cause for the issue at http://esupport.sony.com/US/perl/support-info.pl?info_id=352 .
After following Sony's instructions and trying to install the SP1 update, I continue to receive the error ''Not enough quota is available to process this command' and the system will not execute the download.
What next step(s) do you suggest?
Thanks in advance,
[ramald01]
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I have also emailed Sony re this issue and will update this post with any helpful reply(s).
Thanks in advance to anyone with a suggestion for me!!
