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CRM 2013 Online - Javascript Error - Save&Close Opportunity RRS feed

  • Question

  • Some of our clients get a javascript error when they press the SAVE & CLOSE button on an opportunity.

    The error resides in the global.ashx file, making it an AJAX error if I'm not mistaken.
    <Function>anonymous(a, b){a[a.length]=b}</Function> is giving an "object is null or not definded" error.

    The issue appears when they use Internet Explorer 8 & 9.
    When I try this in an internet explorer 9 on my machine, I do not have the issue.

    What's the best course of action here to get this sorted?


    Edit:

    There is NO custom javascript function that is being called upon saving the opportunity.

    • Edited by SP_DeBiese Monday, April 28, 2014 8:43 AM Addition of information
    Monday, April 28, 2014 8:42 AM

Answers

All replies

  • Contact CRM Online Support. There is unlimited break fix incidents with basic subscription.

    Microsoft Dynamics Online Services support options


    Ronald

    Friday, May 2, 2014 5:12 PM
  • You may try to clean the IE cache:

     IE -> tools -> Internet Options -> In browsing History -> click “delete” -> select all checkboxes -> click delete

    If still not work, try to open an incident to Microsoft CRM support team, online case is free of charge and unlimited

    Wilson

    Sunday, May 4, 2014 2:44 AM
  • Thanks for the answers guys.

    The issue was sorted by adding https://*.crm4.dynamics.com in the trusted sites.

    • Marked as answer by SP_DeBiese Sunday, May 4, 2014 10:14 AM
    Sunday, May 4, 2014 10:14 AM