Removing Office Home and Student 2013 issue - Incredible story RRS feed

  • General discussion

  • Hi,

    I bought a Home and Office 2013. I had the trial version for 1 month.

    1. Payed 119Euros at 2.53pm on 08.07.13. 
    2. Got Key to input in my office to fully activate it
    3. Open excel file and input key
    4. Input key, get sent to a MSFT page with a Install button - press install. Sends me to new page
    5. New page says that I cannot use the key
    6. Now I go back to open my excel sheet (I have work to do)
    7. Wont open, gives me error.
    8. I call assistance (Milan). They have no clue. I get sent to another place, Portugal. They say that I need to remove the trial version. My laptop forbids me to remove it.
    9. They say that they will send me an email where they will provide me with a link on how to manually remove the trial version. The idea is that once removed I can install the new version. 
    10. No email arrives
    11. So I call the US number. They have no clue, the will call me back
    12. No call
    13. Chat online with a technical assitant. Besides his silly questions, he has no clue
    14. Call Milan again, their technical department send me to their commercial department. They send me to their technical, they have again no idea on how to solve this issue.
    15. Total amount of time spent 2h 35min. Cost 119 Euro + 375Euro (my hourly fee) + 15Euros in call.

    I have two options, either someone solves the issue or I will get it via torrent.

    Monday, July 8, 2013 3:32 PM