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my windows live account got hacked, my alternative account got hacked

    Question

  • hi all

    my hotmail account got hacked by someone, and all the reset password methods won't work cuz he changed everything

    and my alternative account got hacked too, even the alternative email of my alternative email is hacked too

    i really appreciate the help

    • Moved by Terry WarwickMicrosoft employee Tuesday, January 10, 2012 5:20 AM Wrong Forum, but not sure this is the right forum either. Certainly closer than POS for .NET though. (From:POS for .NET)
    Monday, January 09, 2012 2:02 PM

All replies

  • Try this I found:

    MSN/Hotmail Account has been hacked!




    If your MSN Account has been hacked, go to MSN email support: 
    https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1 

    You have to give all informations about your problem and about your identity:
    • Your e-mail (the "Windows Live ID").
    • Your first name and full name.
    • Your date of birth (month / day / year).
    • Your country.
    • The state, province or department in which you reside.
    • Your zip code.
    • The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
    • The answer to your secret question (if you don't remember it, notify it).
    • Emergency address email registered for this account (if no emergency address, notify it).
    • Your Internet service provider (at work or at home).
    • The date and approximate time of your last login.
    • The information below:
      • For Windows Live Hotmail user :
        • Examples of files names which you created in addition to those existing by defect
        • Examples of contacts contained in your address book.
        • Examples of old email titles contained in your inbox folders or messages.
      • For Windows Live Messenger user :
        • Examples of contacts contained in your contact list.
        • The nickname under which you appear on Windows Live Messenger.



    VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations ! 

    Remember and do not forget that this is the only way you can expect to recover your account!

    Good Luck!

    Tuesday, January 31, 2012 3:04 AM