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After CHKDSK, "This copy of Windows is not genuine" RRS feed

  • Question

  • I have an Acer Aspire AS1410-8414 that came with Vista. I then upgraded to Windows 7 Home edition with the W7 disk that came. It worked well for about five months. The computer turned off from a low battery, (which it does every now and then) and when I turned it back after charging, the hard drive was acting a bit funny. It told me to do a CHKDSK, which I did.

    When I booted back up, I get the message: "Group Policy Client service failed the logon Access is Denied" when trying to login to my account. So I went into my Guest account, only to be greeted by the horrible "This version of Windows may be counterfeit. I then and try to reactivate and it goes about saying "access denied", which is strange because I am the sole user, thus ADMIN of the computer I use. I then went on to Windows Genuine Advantage to validate the software, (which should've been unnecessary in the first place!). I am greeted by yet another message.

    "

    Oops, there was a problem.

    Windows running on your PC could not be validated at this time. This may have happened because you either attempted to validate Windows running on your PC at a time that the validation service was not available, or your PC was unable to connect to the validation service. Please try validation again later."

     

    I tried to use it many times since it happened in May. I seriously doubt that the service is not available. So after following many tutorials with people who had similar problems to mine, my efforts were fruitless. I finally have given up trying to activate it, and just DEAL with the black background as long as I can do what I need to. But now I am planning to reinstall Windows 7 even, but I am afraid that I will get the same message upon trying to activate it then, and I do not want to spend money on a new copy of Windows 7. I decided to give you guys my MGA report and pray that there is something that can be done. I think Windows 7 is the best OS since XP, but this single problem is making me thing otherwise.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-X283K-M44PF-V7M9B
    Windows Product Key Hash: XYIIgWmf2S2yApTsCSymzAHVEXY=
    Windows Product ID: 00359-OEM-8882574-05997
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {80A9E600-103F-46FD-8753-207F4D276D2C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{80A9E600-103F-46FD-8753-207F4D276D2C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V7M9B</PKey><PID>00359-OEM-8882574-05997</PID><PIDType>3</PIDType><SID>S-1-5-21-2375683519-3629523959-3979014286</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 1410</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>v0.3113</Version><SMBIOSVersion major="2" minor="6"/><Date>20090803000000.000000+000</Date></BIOS><HWID>504E3107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>60EEBE628444712</Val><Hash>38UZ7rXhlGqzlse5tnM17nYq4hc=</Hash><Pid>81602-905-3918275-68980</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1131, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C327
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:23:2010 10:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAQABAAAAAgABAAEAeqgaj040KDaad+Ks7D7eiK7r9FeQy1a4

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      DMAR                          
      ASF!            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT


    Monday, August 23, 2010 4:04 PM

Answers

  • Hi Kelvin91,

      Are you sure you selected 'Run as Administrator' as described in step #3?  Not being elevated to Admin is the only reason I can think of for an Access Denied message.

    You may also try a System Restore to a point before the issue occured. 

    To do a System Restore
    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

    if that doesn't work, either contact support at one of the below links or reinstall Windows

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Thank you,


    Darin MS
    Monday, August 23, 2010 10:16 PM

All replies

  • "Kelvin91" wrote in message news:dd585653-a865-4005-af13-d5ca7b176b9b...

    I have an Acer Aspire AS1410-8414 that came with Vista. I then upgraded to Windows 7 Home edition with the W7 disk that came. It worked well for about five months. The computer turned off from a low battery, (which it does every now and then) and when I turned it back after charging, the hard drive was acting a bit funny. It told me to do a CHKDSK, which I did.

    When I booted back up, I get the message: "Group Policy Client service failed the logon Access is Denied" when trying to login to my account. So I went into my Guest account, only to be greeted by the horrible "This version of Windows may be counterfeit. I then and try to reactivate and it goes about saying "access denied", which is strange because I am the sole user, thus ADMIN of the computer I use. I then went on to Windows Genuine Advantage to validate the software, (which should've been unnecessary in the first place!). I am greeted by yet another message.

    "

    Oops, there was a problem.

    Windows running on your PC could not be validated at this time. This may have happened because you either attempted to validate Windows running on your PC at a time that the validation service was not available, or your PC was unable to connect to the validation service. Please try validation again later."

     

    I tried to use it many times since it happened in May. I seriously doubt that the service is not available. So after following many tutorials with people who had similar problems to mine, my efforts were fruitless. I finally have given up trying to activate it, and just DEAL with the black background as long as I can do what I need to. But now I am planning to reinstall Windows 7 even, but I am afraid that I will get the same message upon trying to activate it then, and I do not want to spend money on a new copy of Windows 7. I decided to give you guys my MGA report and pray that there is something that can be done. I think Windows 7 is the best OS since XP, but this single problem is making me thing otherwise.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-X283K-M44PF-V7M9B
    Windows Product Key Hash: XYIIgWmf2S2yApTsCSymzAHVEXY=
    Windows Product ID: 00359-OEM-8882574-05997
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1131, 5) Microsoft VBScript runtime error: Permission denied

    HrOnline: 0xC004C327

     


    The core of your problem seems to be the Permission denied error above
     
    I would try recreating the Licensing Store - which hopefully will correct the problem.
     
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Please tell me how this works for you,

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 23, 2010 5:18 PM
    Moderator
  • Thanks for the reply. I did what you said and I get "An Error has occured". The code in the error is 0x80070005. Description: Access is denied.
    Monday, August 23, 2010 9:22 PM
  • Hi Kelvin91,

      Are you sure you selected 'Run as Administrator' as described in step #3?  Not being elevated to Admin is the only reason I can think of for an Access Denied message.

    You may also try a System Restore to a point before the issue occured. 

    To do a System Restore
    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

    if that doesn't work, either contact support at one of the below links or reinstall Windows

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Thank you,


    Darin MS
    Monday, August 23, 2010 10:16 PM