How can i track emails automatically from second mailbox in CRM for Outlook 2011? RRS feed

  • Question

  • Hello,

    Is there any way I can track emails automatically from a second mailbox in CRM for Outlook 2011 client? Currently i have to manually click the track button the track the incoming email and when I reply to the message it does not automatically track and i have to go into 'sent items' and click the track button to get it to track.

    Surely i missing some way of configuring this?



    David Kelly

    Monday, November 12, 2012 10:26 AM


  • Hi Dave, CRM is only configured against your default mailbox. I have two mailboxes but I can only automatically track email messages and sync with one of my mailboxes.

    Neil Benson, CRM Addict and MVP at Slalom Consulting. Find me on Twitter. Join over 20,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Monday, November 12, 2012 9:44 PM