Answered by:
WGA notification tool hinderance

Question
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I bought a new computer and do not connect it to the internet because i am not allowed to connect it to the compnay site due to deployment overseas. I keep getting the WGA notifcation tool pop up and would like to get rid of it. What do I need to do, who can I call directly to stop it from popping up. I have a legit window version but life is killing me with the microsoft bug. Can anyone help me please. Thanks
Tom
Wednesday, January 3, 2007 10:22 AM
Answers
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Please follow this diagnostic troubleshooting procedure:
1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=520122. After running the MGA Diagnostic Tool, click
on the "Windows" tab and then click on "Copy".
3. Next, visit the following website and create a post in the
"WGA Validation Problems" forum and paste the
results of the WGA Diagnostic Data in a detailed post.
http://forums.microsoft.com/Genuine/default.aspx?SiteID=25
4. A WGA troubleshooting specialist will analyze the data and
recommend an appropriate solution.Wednesday, January 3, 2007 2:40 PMModerator -
Please visit http://www.microsoft.com/downloads/details.aspx?FamilyID=b308d840-b1ee-4d55-ad5e-68b21aed1b6f&DisplayLang=en and download the latest version of WGA, then restart your computer.Thursday, January 4, 2007 4:30 PMModerator
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I did what you said and I receive "Microsoft WGA Notifcation Tool is active on your system (WgaLogon.dll is loaded into the Winlogon.exe process). Do you wish to remove Microsoft WGA Notification Tool from your system? (WgaTray.exe and Wgalogon.dll)", I pressed yes "WgalLogon.dll and WgaTray.exe sucessfully set for deletion at next reboot" I reboot and received "Windows cannot find C:RemoveWGA.exe Make sure you typed the name correctly and than try again". Than I receive "Another instance of RemoveWGA is already running. Launch abort". I searched and found REMOVEWGA.EXE-27DF9321.pf which asks me what program do I want to open it with. Of course I am not on the net and so
any assistance is appreciated Just incase you may need this - I printed out the new diagnostic report
Diagnostic Report (1.5.0723.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-9J223-KT8V8-C42KD
Windows Product Key Hash: yyLh2cMLj7Qr7lJV97lYQKmPBAk=
Windows Product ID: 76477-OEM-2167784-46133
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: d1a7b2f9-56b9-4a41-b966-75b524c7e042
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.560.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3175-80070002_E2AD56EA-344-8009_E2AD56EA-345-2ee7_16E0B333-57-80004005_B4D0AA8B-910-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>d1a7b2f9-56b9-4a41-b966-75b524c7e042</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-C42KD</PKey><PID>76477-OEM-2167784-46133</PID><PIDType>3</PIDType><SID>S-1-5-21-583907252-1614895754-682003330</SID><SYSTEM><Manufacturer>CLEVO</Manufacturer><Model>D900K</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>4.06CJ15 </Version><SMBIOSVersion major="2" minor="34"/><Date>20060314000000.000000+000</Date></BIOS><HWID>442F3E07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arabic Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>10B20F57AB15D00</Val><Hash>S6t0qBOz6psZq1a2eicjTtUQyDM=</Hash><Pid>73931-640-2474146-57667</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
Friday, January 5, 2007 3:52 PM -
Your validation status looks fine - can you please clarify the issue you're having?
-phil
Monday, January 8, 2007 5:21 AM
All replies
-
Please follow this diagnostic troubleshooting procedure:
1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=520122. After running the MGA Diagnostic Tool, click
on the "Windows" tab and then click on "Copy".
3. Next, visit the following website and create a post in the
"WGA Validation Problems" forum and paste the
results of the WGA Diagnostic Data in a detailed post.
http://forums.microsoft.com/Genuine/default.aspx?SiteID=25
4. A WGA troubleshooting specialist will analyze the data and
recommend an appropriate solution.Wednesday, January 3, 2007 2:40 PMModerator -
Here the results of the diagnostic report. Please help me with my issue. Thanks in advance.
Tom
Diagnostic Report (1.5.0723.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-9J223-KT8V8-C42KD
Windows Product Key Hash: yyLh2cMLj7Qr7lJV97lYQKmPBAk=
Windows Product ID: 76477-OEM-2167784-46133
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: d1a7b2f9-56b9-4a41-b966-75b524c7e042
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3175-80070002_E2AD56EA-344-8009_E2AD56EA-345-2ee7_16E0B333-57-80004005_B4D0AA8B-910-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>d1a7b2f9-56b9-4a41-b966-75b524c7e042</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-C42KD</PKey><PID>76477-OEM-2167784-46133</PID><PIDType>3</PIDType><SID>S-1-5-21-583907252-1614895754-682003330</SID><SYSTEM><Manufacturer>CLEVO</Manufacturer><Model>D900K</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>4.06CJ15 </Version><SMBIOSVersion major="2" minor="34"/><Date>20060314000000.000000+000</Date></BIOS><HWID>442F3E07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arabic Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>10B20F57AB15D00</Val><Hash>S6t0qBOz6psZq1a2eicjTtUQyDM=</Hash><Pid>73931-640-2474146-57667</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
Thursday, January 4, 2007 3:45 PM -
Please visit http://www.microsoft.com/downloads/details.aspx?FamilyID=b308d840-b1ee-4d55-ad5e-68b21aed1b6f&DisplayLang=en and download the latest version of WGA, then restart your computer.Thursday, January 4, 2007 4:30 PMModerator
-
I did what you said and I receive "Microsoft WGA Notifcation Tool is active on your system (WgaLogon.dll is loaded into the Winlogon.exe process). Do you wish to remove Microsoft WGA Notification Tool from your system? (WgaTray.exe and Wgalogon.dll)", I pressed yes "WgalLogon.dll and WgaTray.exe sucessfully set for deletion at next reboot" I reboot and received "Windows cannot find C:RemoveWGA.exe Make sure you typed the name correctly and than try again". Than I receive "Another instance of RemoveWGA is already running. Launch abort". I searched and found REMOVEWGA.EXE-27DF9321.pf which asks me what program do I want to open it with. Of course I am not on the net and so
any assistance is appreciated Just incase you may need this - I printed out the new diagnostic report
Diagnostic Report (1.5.0723.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-9J223-KT8V8-C42KD
Windows Product Key Hash: yyLh2cMLj7Qr7lJV97lYQKmPBAk=
Windows Product ID: 76477-OEM-2167784-46133
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: d1a7b2f9-56b9-4a41-b966-75b524c7e042
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.560.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3175-80070002_E2AD56EA-344-8009_E2AD56EA-345-2ee7_16E0B333-57-80004005_B4D0AA8B-910-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>d1a7b2f9-56b9-4a41-b966-75b524c7e042</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-C42KD</PKey><PID>76477-OEM-2167784-46133</PID><PIDType>3</PIDType><SID>S-1-5-21-583907252-1614895754-682003330</SID><SYSTEM><Manufacturer>CLEVO</Manufacturer><Model>D900K</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>4.06CJ15 </Version><SMBIOSVersion major="2" minor="34"/><Date>20060314000000.000000+000</Date></BIOS><HWID>442F3E07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arabic Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>10B20F57AB15D00</Val><Hash>S6t0qBOz6psZq1a2eicjTtUQyDM=</Hash><Pid>73931-640-2474146-57667</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
Friday, January 5, 2007 3:52 PM -
Carey any suggestions? Sure could use your help with this. Thanks
Tom
Sunday, January 7, 2007 4:27 PM -
Your validation status looks fine - can you please clarify the issue you're having?
-phil
Monday, January 8, 2007 5:21 AM -
I receive "Microsoft WGA Notifcation Tool is active on your system (WgaLogon.dll is loaded into the Winlogon.exe process). Do you wish to remove Microsoft WGA Notification Tool from your system? (WgaTray.exe and Wgalogon.dll)", I pressed yes "WgalLogon.dll and WgaTray.exe sucessfully set for deletion at next reboot" I reboot and received "Windows cannot find C:RemoveWGA.exe Make sure you typed the name correctly and than try again". Than I receive "Another instance of RemoveWGA is already running. Launch abort". I searched and found REMOVEWGA.EXE-27DF9321.pf which asks me what program do I want to open it with. I can not connect my computer to the internet because it is a personal computer. I want to stop the pop up's any help would most appreciated. Thanks
Tom
Tuesday, January 9, 2007 8:30 AM