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    Hi，

    After I installed my XP system, I can not subscribe Onecare. When I signed in on the web page: "Windows Live ID, Password", it always told me that "the email address and password is incorrect". I log in     https://billing.microsoft.com.  I found my Live Onecare's End date is 08/12/2009. What's wrong with it?

    Thanks.

    Best wishes
    Friday, September 26, 2008 4:39 PM

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    If you can log-in to https://billing.microsoft.com but given the message that Live ID and Password is incorrect in onecare, try to reset your password to 6 characters long for the mean time, then try signing-in again.

     

    This seems weird but works for me for some time.

     

    If still same issue persist contact support.

     

    How to reach support (FAQ) -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Friday, September 26, 2008 5:45 PM
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    Ezero1999,

     

    Thank you for visiting the Live OneCare program forum. Please remove your email address from your post. We try not have PII personally identifiable information posted here in the forums.

     

    Thank you for your continued participation.

     

    Rick, MS

    Saturday, September 27, 2008 3:47 AM
    Moderator
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    Ezero1999,

     

    You're post has been edited to remove your personal e-mail as suggested by Rick MS.

     

    Lori MS

    Monday, September 29, 2008 3:44 PM