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Launchpad has stopped working message RRS feed

  • Question

  • When I boot up my Windows 7 computer Launchpad has always started.  But recently I get the message "Windows Server Computer Launchpad has stopped working" and a choice to "check online for a solution and close the program" or "Close the Program".

    Problem details are as follows:

    Problem signature:
      Problem Event Name: CLR20r3
      Problem Signature 01: Launchpad.exe
      Problem Signature 02: 6.1.8800.16400
      Problem Signature 03: 5094946f
      Problem Signature 04: System.Xml
      Problem Signature 05: 4.0.30319.34234
      Problem Signature 06: 53cf1d82
      Problem Signature 07: 9c5
      Problem Signature 08: 0
      Problem Signature 09: System.Windows.Markup.XamlParse
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033
      Additional Information 1: e08c
      Additional Information 2: e08cf2ebe6317217ca222d78e15632dd
      Additional Information 3: 1c47
      Additional Information 4: 1c47e51216a4b454369832292fa491f3

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    uninstalling and reinstalling the connector seems to have no effect

    Any ideas of how to solve it?

    Thanks


    Friday, November 13, 2015 6:35 PM

Answers

  • Hi,

    According to your description, my understanding is that Launchpad on Windows 7 prompts message "Windows Server Computer Launchpad has stopped working" and failed to startup.

    Check and install available Windows Update on both client and server sides, it might be helpful for resolving some known issues. 

    Turn off/disable 3rd party software, including anti-virus if any, or, download the Connector to local devise, and then re-install it in compatible mode. Check the result.

    If the problem persists, any change before this problem happened? Does this problem only happen on specific device? 

    Provide Launchpad log which is located at “%programdata%\Microsoft\Windows Server\Log”.

    Best Regards,
    Eve Wang

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    Monday, November 16, 2015 6:28 AM