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Can't activate token in Windows Live OneCare RRS feed

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    I just received a new registration key for Windows Live OneCare and it says this token cannot be activated.  I've had OneCare installed for two years now and am simply trying to renew my license key.  I have the key, but for whatever reason, it will not accept it.  Any ideas? 
    Thursday, April 23, 2009 5:35 AM

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    Do you mean that you purchased a retail copy of OneCare and you are trying to renew with that key and it reports that the key is invalid?
     

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve

     

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, April 23, 2009 12:17 PM
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    Do you mean that you purchased a retail copy of OneCare and you are trying to renew with that key and it reports that the key is invalid?
     

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve

     

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, April 23, 2009 12:17 PM
    Moderator
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    Actually, I'm a Microsoft vendor and was able to download OneCare from productsweb.  I did that a year ago and now it's time renew.  So, I requested and received a new token, but when I press renew and enter the token, it says invalid.  It's a 25 character key.

    Jeremy
    Sunday, April 26, 2009 6:57 PM
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    I recommend that you reach out to your contact who manages productsweb keys.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, April 27, 2009 1:02 PM
    Moderator