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I cannot validate my windows RRS feed

  • Question

  • I get an error when I try to validate my windows. It say that I have a internet communication problem (error# 0X80080293)

    I have run the diagnose and here is the report

    Please help!!!

    Diagnostic Report (1.5.0723.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Detailed Status: N/A

    Windows Product Key: *****-*****-YR47F-C223K-R34MJ

    Windows Product Key Hash: M8AYPCW2Mwdh6W+vuH6dCNZ40/A=

    Windows Product ID: 55274-008-0659877-22090

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    ID: b04458ef-b782-48bb-ab40-cc09e52c7515

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.5.723.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: N/A

    File Exists: Yes

    Version: 1.5.554.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: Registered, 1.6.18.0

    Signed By: Microsoft

    Office Diagnostics: 63BB5E84-365-8007007e_E2AD56EA-252-8007007e_16E0B333-57-8007007e_B4D0AA8B-910-8007007e

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Allowed

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details:

     

    Sunday, January 7, 2007 5:43 PM

Answers

All replies

  • Please visit http://www.microsoft.com/genuine and click "Validate Windows".
    Sunday, January 7, 2007 8:27 PM
    Moderator
  • I have tried the link to validate. Now we have an unknown mistake. Error# 0X80080299
    Sunday, January 7, 2007 9:07 PM
  • Sunday, January 7, 2007 11:56 PM
    Moderator
  • What happens when you go to www.microsoft.com/genuine/diag?

     

    -phil

    Monday, January 8, 2007 4:41 AM
  • I have run the diagnose tool and it confirmed that it was ok!
    Monday, January 8, 2007 6:04 PM
  • I have run the update, but it keep saying that it cannot communicate with the internet.
    Monday, January 8, 2007 6:04 PM
  • Anep:

     

    Can you please post the entire output of the diagnostics tool?

     

    -phil

    Monday, January 8, 2007 8:10 PM
  • Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YR47F-C223K-R34MJ
    Windows Product Key Hash: M8AYPCW2Mwdh6W+vuH6dCNZ40/A=
    Windows Product ID: 55274-008-0659877-22090
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: b04458ef-b782-48bb-ab40-cc09e52c7515
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 63BB5E84-365-8007007e_E2AD56EA-252-8007007e_16E0B333-57-8007007e_B4D0AA8B-910-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YR47F-C223K-R34MJ
    Windows Product Key Hash: M8AYPCW2Mwdh6W+vuH6dCNZ40/A=
    Windows Product ID: 55274-008-0659877-22090
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: b04458ef-b782-48bb-ab40-cc09e52c7515
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 63BB5E84-365-8007007e_E2AD56EA-252-8007007e_16E0B333-57-8007007e_B4D0AA8B-910-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YR47F-C223K-R34MJ
    Windows Product Key Hash: M8AYPCW2Mwdh6W+vuH6dCNZ40/A=
    Windows Product ID: 55274-008-0659877-22090
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: b04458ef-b782-48bb-ab40-cc09e52c7515
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 63BB5E84-365-8007007e_E2AD56EA-252-8007007e_16E0B333-57-8007007e_B4D0AA8B-910-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YR47F-C223K-R34MJ
    Windows Product Key Hash: M8AYPCW2Mwdh6W+vuH6dCNZ40/A=
    Windows Product ID: 55274-008-0659877-22090
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: b04458ef-b782-48bb-ab40-cc09e52c7515
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 63BB5E84-365-8007007e_E2AD56EA-252-8007007e_16E0B333-57-8007007e_B4D0AA8B-910-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

     

    Monday, January 8, 2007 9:45 PM
  • It looks like you're having a problem with your MS XML Parser.

     

    Please update to the latest one here: http://www.microsoft.com/downloads/details.aspx?familyid=993c0bcf-3bcf-4009-be21-27e85e1857b1&displaylang=en

     

    and then go to www.microsoft.com/genuine/diag and re-run diagnostics. What happens? 0

     

    -phil

    Tuesday, January 9, 2007 3:22 AM
  • Phil, I appreciate all your help.

    I updated the XML Parser.

    I have run the diagnose tool. This is the outcome:

    Microsoft Genuine Advantage-diagnosticeringsresultat

    Passed  Active scripting allowed
    Passed  Visning af billeder aktiveret
    Passed  Computerens klokkeslæt og dato er korrekte
    Passed  ActiveX aktiveret
    Passed  Microsoft ActiveX-objekter indlæst

     

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YR47F-C223K-R34MJ
    Windows Product Key Hash: M8AYPCW2Mwdh6W+vuH6dCNZ40/A=
    Windows Product ID: 55274-008-0659877-22090
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: b04458ef-b782-48bb-ab40-cc09e52c7515
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 63BB5E84-365-8007007e_E2AD56EA-252-8007007e_16E0B333-57-8007007e_B4D0AA8B-910-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YR47F-C223K-R34MJ
    Windows Product Key Hash: M8AYPCW2Mwdh6W+vuH6dCNZ40/A=
    Windows Product ID: 55274-008-0659877-22090
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: b04458ef-b782-48bb-ab40-cc09e52c7515
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 63BB5E84-365-8007007e_E2AD56EA-252-8007007e_16E0B333-57-8007007e_B4D0AA8B-910-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YR47F-C223K-R34MJ
    Windows Product Key Hash: M8AYPCW2Mwdh6W+vuH6dCNZ40/A=
    Windows Product ID: 55274-008-0659877-22090
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: b04458ef-b782-48bb-ab40-cc09e52c7515
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 63BB5E84-365-8007007e_E2AD56EA-252-8007007e_16E0B333-57-8007007e_B4D0AA8B-910-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YR47F-C223K-R34MJ
    Windows Product Key Hash: M8AYPCW2Mwdh6W+vuH6dCNZ40/A=
    Windows Product ID: 55274-008-0659877-22090
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: b04458ef-b782-48bb-ab40-cc09e52c7515
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 63BB5E84-365-8007007e_E2AD56EA-252-8007007e_16E0B333-57-8007007e_B4D0AA8B-910-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    - Anep

    Tuesday, January 9, 2007 6:00 PM
  • What happens when you go and try to validate now (after the XML Parser update)?

    -phil

    Tuesday, January 9, 2007 6:54 PM
  • I still have the same problem. It keep saying that it need internet access and that it cannot communicated with Microsoft validation server.

    I just realised that the search companion cannot be found and that have to run setup.

    Furthermore, Now I have an Internet explorer script error

    Line:  4
    Char: 1
    Error: Automation server can't create object
    Code: 0
    Url: mk:@MSITStore:C:\Program%20Files\MSXML%206.0\Docs\xmlsdk6.chm::/html/b24aafc2-bf1b-4702-bf1c-b7ae3597eb0c.htm

    Do you want to continue?

    I was trying to open XML-help.

    //Anep

    Tuesday, January 9, 2007 7:03 PM
  • Anep:

     

    Are you behind a firewall or any proxy servers?

     

    -phil

    Tuesday, January 9, 2007 7:32 PM
  • I am only behind windows firewall

    //Anep

    Tuesday, January 9, 2007 7:34 PM
  • Perform a "clean boot", then visit http://www.microsoft.com/genuine and click "Validate Windows".

    How to perform a "Clean Boot" of Windows XP: http://support.microsoft.com/kb/310353/en-us

    Tuesday, January 9, 2007 8:10 PM
    Moderator
  • I have performed the clean boot and tried to validate.

    I still have a problem. This time it said that there was unknown error.

    Tuesday, January 9, 2007 8:35 PM
  •  Anep wrote:

    I have performed the clean boot and tried to validate.

    I still have a problem. This time it said that there was unknown error.

    File a WGA support case here: http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860& in order to get  technical support

    Wednesday, January 10, 2007 12:33 AM
    Moderator