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trying to activate a second computer RRS feed

  • Question

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    Very frustrated, have installed into second computer, followed the steps, when I put my id in it says that my account needs to be renewed, it does not.  My desk top is active, what do I do?
    Sunday, May 4, 2008 5:03 PM

Answers

  • Does it say it needs to be renewed or is it asking for payment information to subscribe?

    If the former, check your PC date and time.

    If the latter, verify that you are activating with the same LiveID as your subscription on the first PC.

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Monday, May 5, 2008 5:48 PM
    Moderator