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Corporate laptop show office 2007 not geniune

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I have a company laptop with office 2007 which has suddenly started saying the copy is not genuine. I know the copy is genuine through our partnership subscription to MSDN because I'm a sysadmin with access rights to the partnership. I don't know why it says it's not genuine or why, even when connected to the company network it still authenticates as valid. But the problem persisits and I'm getting reports from other latop users that the same thing is happening to them. What the deal?

The giagnostic is below;
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X77CD-P2WGK-32RWD
Windows Product Key Hash: 2x67NCOp1zIT3IIq0RjYO9OYEpA=
Windows Product ID: 00426-065-2037977-86185
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {DCE3EA3B-ADE5-43E6-B6EB-47B669337CAF}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18000

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Expression Web 2 - 121
Microsoft Office Visio Professional 2007 - 100 Genuine
Microsoft Office Ultimate 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_7E90FEE8-198-80004005_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DCE3EA3B-ADE5-43E6-B6EB-47B669337CAF}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-32RWD</PKey><PID>00426-065-2037977-86185</PID><PIDType>5</PIDType><SID>S-1-5-21-578673055-1042698239-1779611049</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (RU975UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.3D    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071122000000.000000+000</Date></BIOS><HWID>D4BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65532</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0045-0000-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Expression Web 2</Name><Ver>12</Ver><Val>6DB853EC6AF5588</Val><Hash>WznzMmxzOC1Sux8x0zSarwFRU2c=</Hash><Pid>78727-708-1430015-59190</Pid><PidType>0</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>B9DA7F15A00BD86</Val><Hash>IZNBCpkT6RAv3sv2rDqnrjFC8R4=</Hash><Pid>89405-707-7744992-63174</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>21A1FB90ADB9EBE</Val><Hash>oyd9vZ5Rghd/btWXpUV+ei60pcM=</Hash><Pid>81608-863-4096097-65152</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-065-203797-00-1033-7600.0000-2242009
Installation ID: 001173077285242304989696865854540903705716071413333031
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32RWD
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/25/2010 5:39:27 PM

HWID Data-->
HWID Hash Current: NgAAAAEABQABAAEAAQABAAAAAgABAAEAJJTQiaDwSCRiHgrl1FRa2T5IvN9qWeIMcstmL/r8

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   HP        APIC
FACP   HP      MCP51M
HPET   PTLTD   HPETTBL
BOOT   HP  $SBFTBL$
MCFG   HP        MCFG
SSDT   PTLTD   POWERNOW
SLIC   HPQOEM  SLIC-MPC

Tuesday, January 26, 2010 12:11 AM

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Hello docjag,

Here is a snppet of your mgadiag report:

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Expression Web 2 - 121
Microsoft Office Visio Professional 2007 - 100 Genuine
Microsoft Office Ultimate 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_7E90FEE8-198-80004005_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Your HP Pavilion laptop has several installations of office family products.

Expression Web is no longer a supported product so its status is not evaluate by Office Genuine Advantage.

Your installation of Visio Professional 2007 is reporting as a genuine volume licensing installation. Presumably this product is installed under your MSDN subscription.

Your installation of Office Enterprise 2007 is reporting as a volume licensing installation that was done with a now-blocked Volume Licensing Product Key. A blocked product key is a product key that was at one time a valid key issued under a valid Volume Licensing Agreement, but because the key may have been lost, stolen, or compromised to the internet, of if the Volume Licensing Agreement is no longer in effect, the key has been blocked from further use by Microsoft.

Your installation of Office Ultimate 2007 is reporting as not yet activated.

My suggestion would be to use a keyfinder utility like the Magical Jellybean Keyfinder to extract the product key used for Office Enterprise 2007 and compare it to your presumably valid MSDN key. If the keys are different for some reason, you can may be able to change the product key back to your valid MSDN key using the steps in this MS KB article: http://support.microsoft.com/default.aspx/kb/895456 If the keys match, then you need to contact Microsoft to find out why your MSDN key has been blocked.

You also need to address the not activated installation of Office Ultimate 2007. Along with having an Office installation installed with a blocked VLK on the computer, having a not activated Office installation will also cause the OGA Notifier to report that Office is nongenuine. So, if it comes to pass that you have to uninstall the nongenuine Office Enterprise 2007, you need to either activate or uninstall Office Ultimate 2007 in order to keep the OGA Notifier from displaying nongenuine notices regarding Office.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Thursday, January 28, 2010 8:59 PM
- Unmarked as answer by docjag Friday, January 29, 2010 10:05 PM
- Marked as answer by Darin Smith MS Tuesday, February 2, 2010 7:34 PM
Wednesday, January 27, 2010 5:59 AM
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Hello docjag,

Please provide a fresh report from the computer that now has only Office Ultimate 2007 installation that is generating the nongenuine notices.

Note that uninstalling Office does not always remove existing Office license files, so it could be that the previous installation of the nongenuine Office is still generating the conditions that the OGA Notifier is reading as a nongenuine Office installation. If that's the case, then the Methods in this MS KB almost always correct the situation (usually running the MS FixIt in Method 3): http://support.microsoft.com/kb/919895
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Tuesday, February 2, 2010 7:34 PM
Friday, January 29, 2010 11:38 PM

All replies

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Hello docjag,

Here is a snppet of your mgadiag report:

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Expression Web 2 - 121
Microsoft Office Visio Professional 2007 - 100 Genuine
Microsoft Office Ultimate 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_7E90FEE8-198-80004005_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Your HP Pavilion laptop has several installations of office family products.

Expression Web is no longer a supported product so its status is not evaluate by Office Genuine Advantage.

Your installation of Visio Professional 2007 is reporting as a genuine volume licensing installation. Presumably this product is installed under your MSDN subscription.

Your installation of Office Enterprise 2007 is reporting as a volume licensing installation that was done with a now-blocked Volume Licensing Product Key. A blocked product key is a product key that was at one time a valid key issued under a valid Volume Licensing Agreement, but because the key may have been lost, stolen, or compromised to the internet, of if the Volume Licensing Agreement is no longer in effect, the key has been blocked from further use by Microsoft.

Your installation of Office Ultimate 2007 is reporting as not yet activated.

My suggestion would be to use a keyfinder utility like the Magical Jellybean Keyfinder to extract the product key used for Office Enterprise 2007 and compare it to your presumably valid MSDN key. If the keys are different for some reason, you can may be able to change the product key back to your valid MSDN key using the steps in this MS KB article: http://support.microsoft.com/default.aspx/kb/895456 If the keys match, then you need to contact Microsoft to find out why your MSDN key has been blocked.

You also need to address the not activated installation of Office Ultimate 2007. Along with having an Office installation installed with a blocked VLK on the computer, having a not activated Office installation will also cause the OGA Notifier to report that Office is nongenuine. So, if it comes to pass that you have to uninstall the nongenuine Office Enterprise 2007, you need to either activate or uninstall Office Ultimate 2007 in order to keep the OGA Notifier from displaying nongenuine notices regarding Office.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Thursday, January 28, 2010 8:59 PM
- Unmarked as answer by docjag Friday, January 29, 2010 10:05 PM
- Marked as answer by Darin Smith MS Tuesday, February 2, 2010 7:34 PM
Wednesday, January 27, 2010 5:59 AM
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Okay, I took one of our laptops and tried uninstalling everything envolving any Office product. I then installed ONLY the Office 2007 Ultimate. The activation when through perfectly, but guess what still remains? The same invalid product belonging to a big corporation warning. We are the gold partner that is being blocked and accepted at the same time. Any other ideas? You guys have my corporate info and email. If you don't want to make the answer public, that's fine. Just contact me and let me know how to resolve this. I already have a conference call monday for a partnership project. maybe I'll complain there and see why no one seems to know why our laptops fail and desktops work.

Friday, January 29, 2010 10:05 PM
0

Sign in to vote
Hello docjag,

Please provide a fresh report from the computer that now has only Office Ultimate 2007 installation that is generating the nongenuine notices.

Note that uninstalling Office does not always remove existing Office license files, so it could be that the previous installation of the nongenuine Office is still generating the conditions that the OGA Notifier is reading as a nongenuine Office installation. If that's the case, then the Methods in this MS KB almost always correct the situation (usually running the MS FixIt in Method 3): http://support.microsoft.com/kb/919895
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Tuesday, February 2, 2010 7:34 PM
Friday, January 29, 2010 11:38 PM

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Corporate laptop show office 2007 not geniune

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