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Windows 7-64 after SP1 update not Genuine [AB] RRS feed

  • Question

  • Suddenly after installing SP1 my Win 7-64 laptop (only used three months) started to complain that it is not genuine.

    • I tried to get the validation work with different browsers. I says its interrupted by not by me at least.
    • Thereafter I de-installed and reinstalled the upgrade of the validation service, as suggested on the web page after the validation says its be interupted.
    • I tried to get the validation work with different browsers.I says its interrupted by not by me at least.
    • I have checked the time and date. I retyped the product key. I reactivated using the phone Service in Sweden.

    It is still does not work.

     

    Here is the dump:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RQM86-VX2RY-9VHVQ
    Windows Product Key Hash: fCl6NrneqsV+PlN5YSc+qwEpcgk=
    Windows Product ID: 00371-OEM-9306935-88995
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {F1DDEC06-B558-4111-ACBA-50A2EF563D76}(2)
    Is Admin: No
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7CD0D3AF-8C00-4134-B775-A140EBDF5FE2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9VHVQ</PKey><PID>00371-OEM-9306935-88995</PID><PIDType>8</PIDType><SID>S-1-5-21-280755574-2404737597-3687862904</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCZ13V9E</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R3030C3</Version><SMBIOSVersion major="2" minor="4"/><Date>20100730000000.000000+000</Date></BIOS><HWID>CD330500018400F8</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>6E502B21A26EF16</Val><Hash>GdMMpbBefLBUh9R6T7e/LrTg7WQ=</Hash><Pid>89451-907-1051356-66985</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Programlicenstjänstens version: 6.1.7601.17514

    Namn: Windows(R) 7, Professional edition
    Beskrivning: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Aktiverings-ID: da22eadd-46dc-4056-a287-f5041c852470
    Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Utökat produkt-ID: 00371-00186-069-388995-02-1053-7601.0000-1272011
    Installations-ID: 004063851786695953073040721250410940597126556813874465
    URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338
    URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339
    URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341
    URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
    Ofullständig produktnyckel: 9VHVQ
    Licenstillstånd: Licensierad
    Återstående antal Windows-omaktiveringar: 4
    Betrodd tid: 2011-05-10 21:36:51

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:10:2011 01:34
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80080005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEAAgABAAIAAQACAAAABAABAAEAonbm9eIkVqpWxAyaLEH61DyRyiwCYOq9kmJyir5BXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      ASF!            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      ASPT            Sony        VAIO
      SSDT            Sony        VAIO

    In addition to this problem also remote desktop freezes the computer. I have not had any virus according to my anti-virus software.

    Regards
    Anders


    Tuesday, May 10, 2011 7:41 PM

Answers

  • Hello Anders,

     

      I agree with Noel, aside from that one line "Admin Service: Not Registered - 0x80080005" (which I would have probably missed...thank you Noel) I don't see anything wrong with your Windows. Unfortunately that one error code isn't giving me much to work with.

    You can try the below steps which will recreate the Licensing Store. I'm not convinced it will resolve the issue, but even if it doesn't fix it, it shouldn't hurt anything either.

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

    If that doesn't do the trick, I would then recommend contacting Microsoft Assisted Support (at one of the below URLs) for further help. Note: if Assisted Support is able to resolve your issue, I would be very interested, if you could take the time to come back and tell us, how they did it.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you and sorry I couldn't be more help,


    Darin MS

    Wednesday, May 11, 2011 1:22 AM

All replies

  • "Anders Björk" wrote in message news:ddc33093-03f3-447f-98c7-6dd292d70243...

    Suddenly after installing SP1 my Win 7-64 laptop (only used three months) started to complain that it is not genuine.

    • I tried to get the validation work with different browsers. I says its interrupted by not by me at least.
    • Thereafter I de-installed and reinstalled the upgrade of the validation service, as suggested on the web page after the validation says its be interupted.
    • I tried to get the validation work with different browsers.I says its interrupted by not by me at least.
    • I have checked the time and date. I retyped the product key. I reactivated using the phone Service in Sweden.

    It is still does not work.

     

    Here is the dump:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RQM86-VX2RY-9VHVQ
    Windows Product Key Hash: fCl6NrneqsV+PlN5YSc+qwEpcgk=
    Windows Product ID: 00371-OEM-9306935-88995
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048



    Other data-->
    Manufacturer>Sony Corporation</Manufacturer><Model>VPCZ13V9E</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R3030C3</Version><SMBIOSVersion major="2" minor="4"/><Date>20100730000000.000000+000</Date></BIOS



    Licensing Data-->
    Programlicenstjänstens version: 6.1.7601.17514

    Namn: Windows(R) 7, Professional edition
    Beskrivning: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Ofullständig produktnyckel: 9VHVQ
    Licenstillstånd: Licensierad
    Återstående antal Windows-omaktiveringar: 4
    Betrodd tid: 2011-05-10 21:36:51
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:10:2011 01:34
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80080005
    HealthStatus Bitmask Output:


    In addition to this problem also remote desktop freezes the computer. I have not had any virus according to my anti-virus software.

    Regards
    Anders



    According to your report, your installation of Windows has activated and validated without problems, but there is a slight problem with one section.....
     
    Admin Service: Not Registered - 0x80080005
     
    I have not seen this in isolation before - it's an 'Access denied/File Not Found type of error, and usually this will be accompanied by other errors
     
    My best guess is that you should uninstall the KB971033 update, and then reinstall it - hopefully that will give the system the 'kick' needed to correct matters.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 10, 2011 10:07 PM
    Moderator
  • I have uninstalled and installed KB971033 but what the heck. I can do it once more and see if it works this time.
    Tuesday, May 10, 2011 10:40 PM
  • Done! I have uninstalled and installed KB971033. It did not improve it unfortunately. Thanks for the suggestion anyway. I hope someone will have an idea so these prompts stops. 

    Tuesday, May 10, 2011 11:03 PM
  • "Anders Björk" wrote in message news:0ed62002-4d5f-49ae-946e-1b02c266ae13...

    Done! I have uninstalled and installed KB971033. It did not improve it unfortunately. Thanks for the suggestion anyway. I hope someone will have an idea so these prompts stops. 


    Please post a new MGADiag report - it may show changes.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 10, 2011 11:27 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RQM86-VX2RY-9VHVQ
    Windows Product Key Hash: fCl6NrneqsV+PlN5YSc+qwEpcgk=
    Windows Product ID: 00371-OEM-9306935-88995
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {52DA059F-C0FD-4EB8-ABE4-E30CEA8099ED}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{52DA059F-C0FD-4EB8-ABE4-E30CEA8099ED}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9VHVQ</PKey><PID>00371-OEM-9306935-88995</PID><PIDType>8</PIDType><SID>S-1-5-21-280755574-2404737597-3687862904</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCZ13V9E</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R3030C3</Version><SMBIOSVersion major="2" minor="4"/><Date>20100730000000.000000+000</Date></BIOS><HWID>CD330500018400F8</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>6E502B21A26EF16</Val><Hash>GdMMpbBefLBUh9R6T7e/LrTg7WQ=</Hash><Pid>89451-907-1051356-66985</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Programlicenstjänstens version: 6.1.7601.17514

    Namn: Windows(R) 7, Professional edition
    Beskrivning: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Aktiverings-ID: da22eadd-46dc-4056-a287-f5041c852470
    Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Utökat produkt-ID: 00371-00186-069-388995-02-1053-7601.0000-1272011
    Installations-ID: 004063851786695953073040721250410940597126556813874465
    URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338
    URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339
    URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341
    URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
    Ofullständig produktnyckel: 9VHVQ
    Licenstillstånd: Licensierad
    Återstående antal Windows-omaktiveringar: 4
    Betrodd tid: 2011-05-11 02:12:09

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:11:2011 01:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80080005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEAAgABAAIAAQACAAAABAABAAEAonbm9eIkVqpWxAyaLEH61DyRyiwCYOq9kmJyir5BXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      ASF!            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      ASPT            Sony        VAIO
      SSDT            Sony        VAIO



    Wednesday, May 11, 2011 12:12 AM
  • Hello Anders,

     

      I agree with Noel, aside from that one line "Admin Service: Not Registered - 0x80080005" (which I would have probably missed...thank you Noel) I don't see anything wrong with your Windows. Unfortunately that one error code isn't giving me much to work with.

    You can try the below steps which will recreate the Licensing Store. I'm not convinced it will resolve the issue, but even if it doesn't fix it, it shouldn't hurt anything either.

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

    If that doesn't do the trick, I would then recommend contacting Microsoft Assisted Support (at one of the below URLs) for further help. Note: if Assisted Support is able to resolve your issue, I would be very interested, if you could take the time to come back and tell us, how they did it.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you and sorry I couldn't be more help,


    Darin MS

    Wednesday, May 11, 2011 1:22 AM
  • Done the above.Including reactivating by phone and it was ok.  It did not fix it :(

     

    I will contact the https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en;1392


    Wednesday, May 11, 2011 8:27 PM
  • It seems like I have to pay to get help there are no options for assisted help from the Swedish part of Microsoft.  This really sucks. I either have to pay for support or by a new licence to get support.

    I am really disappointed. The above contact did not work although it said outside US.

    Thursday, May 12, 2011 9:25 PM