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Windows 7 Genuine Advantage Validation Issues (Windows 7) RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {2271A97E-0AA0-4255-B5A1-F1B0D86788A4}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Opera\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2271A97E-0AA0-4255-B5A1-F1B0D86788A4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3321321594-1179625978-571259259</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>ixtreme M5800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>39FE3407018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 12:5:2011 18:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc
    HWID Data-->
    HWID Hash Current: MAAAAAIAAQABAAEAAAACAAAAAgABAAEAeqjmF4SxdxaKhWzERnxiPdo0wPcgTlxd
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS APIC1139
      FACP ACRSYS FACP1139
      HPET ACRSYS OEMHPET 
      MCFG ACRSYS OEMMCFG 
      SLIC ACRSYS ACRPRDCT
      OEMB ACRSYS OEMB1139
      ASF! LEGEND I865PASF
      AWMI ACRSYS OEMB1139
      SSDT DpgPmm CpuPm
    Monday, December 5, 2011 10:18 PM

Answers

  • "maddylady21" wrote in message news:5e63655e-24a4-47a9-b0da-dfaac3e8c5c9...

    Also what is:

     

    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    Where do I find the Elevated thing?

    Thanx



    M Hartley
     
    Worry about that later :)
    What we need to see first is what happens when you try to start the Software Protection Service.
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Saturday, December 10, 2011 2:32 AM
    Monday, December 5, 2011 11:36 PM
    Moderator

All replies

  • "maddylady21" wrote in message news:ddcb1db5-8e88-405a-b5b3-1a25a93b451e...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
     
    Other data-->
    SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>ixtreme M5800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS
     
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
     
     
     
    The Software Protection Service is not running -
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel..


     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, December 5, 2011 10:55 PM
    Moderator
  • Hi ....... I really appreciate your swift response but you are talking to a computer idiot here ... I did what you said and  it was already in the Automatic (delayed Start) mode.  Shall I close the computer and try again?
     

     


    M Hartley
    Monday, December 5, 2011 11:20 PM
  • Also what is:

     

    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    Where do I find the Elevated thing?

    Thanx



    M Hartley
    Monday, December 5, 2011 11:21 PM
  • "maddylady21" wrote in message news:5e63655e-24a4-47a9-b0da-dfaac3e8c5c9...

    Also what is:

     

    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    Where do I find the Elevated thing?

    Thanx



    M Hartley
     
    Worry about that later :)
    What we need to see first is what happens when you try to start the Software Protection Service.
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Saturday, December 10, 2011 2:32 AM
    Monday, December 5, 2011 11:36 PM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.
    Darin MS
    Saturday, December 10, 2011 2:32 AM
  • Hi 

    My problem is still not solved, it's just that i don't know how to use this site properly yet.

    I don't know if you got my last two responses with the command prompt thing in them?

    Please help cos my computer keeps flashing this counterfeit windows thing and I know it is genuine cos I bought the computer at PC World.

    Will this thing harm my computer and should I take it back under the Warranty?

    I have been replying to your msgs it just that I probably haven't been doing it correctly.

     

    Thank you so much


    M Hartley
    Saturday, December 10, 2011 4:25 PM
  • "maddylady21" wrote in message news:88fa6899-ccd1-4151-b5d4-7144b5adb1ce...

    Hi

    My problem is still not solved, it's just that i don't know how to use this site properly yet.

    I don't know if you got my last two responses with the command prompt thing in them?

    Please help cos my computer keeps flashing this counterfeit windows thing and I know it is genuine cos I bought the computer at PC World.

    Will this thing harm my computer and should I take it back under the Warranty?

    I have been replying to your msgs it just that I probably haven't been doing it correctly.

     

    Thank you so much


    M Hartley
     
     
    I’ve responded to your other thread in the Answers forums – but I don’t recall any come-back from you.
    Please either update this thread, or respond to the other one.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, December 10, 2011 8:47 PM
    Moderator