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Windows 7 Genuine Advantage Validation Issues (Windows 7)

Question
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Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 0x8004FE21Cached Online Validation Code: N/A, hr = 0xc0000022Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=Windows Product ID: 00359-OEM-8992687-00006Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003ID: {2271A97E-0AA0-4255-B5A1-F1B0D86788A4}(3)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 Home PremiumArchitecture: 0x00000009Build lab: 7601.win7sp1_gdr.110622-1506TTS Error:Validation Diagnostic:Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files (x86)\Opera\Opera.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->Office Details: <GenuineResults><MachineData><UGUID>{2271A97E-0AA0-4255-B5A1-F1B0D86788A4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3321321594-1179625978-571259259</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>ixtreme M5800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>39FE3407018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.Error: 0x80070426Windows Activation Technologies-->HrOffline: 0x8004FE21HrOnline: N/AHealthStatus: 0x0001000000000000Event Time Stamp: 12:5:2011 18:03ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:Tampered Service: sppsvcHWID Data-->HWID Hash Current: MAAAAAIAAQABAAEAAAACAAAAAgABAAEAeqjmF4SxdxaKhWzERnxiPdo0wPcgTlxdOEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC ACRSYS APIC1139FACP ACRSYS FACP1139HPET ACRSYS OEMHPETMCFG ACRSYS OEMMCFGSLIC ACRSYS ACRPRDCTOEMB ACRSYS OEMB1139ASF! LEGEND I865PASFAWMI ACRSYS OEMB1139SSDT DpgPmm CpuPmMonday, December 5, 2011 10:18 PM
Answers
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"maddylady21" wrote in message news:5e63655e-24a4-47a9-b0da-dfaac3e8c5c9...
Also what is:
Please open an Elevated (Administrator) Command Prompt window and use the following commands....
net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvcWhere do I find the Elevated thing?
Thanx
M HartleyWorry about that later :)What we need to see first is what happens when you try to start the Software Protection Service.Click on Start
in the Search box, type
SERVICES.MSC
and hit the Enter key - accept the UAC prompt if you get one.
Look in the console for the Software Protection service, right-click on it and select Properties.
make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
Post back with your results, and a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Saturday, December 10, 2011 2:32 AM
Monday, December 5, 2011 11:36 PMModerator
All replies
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"maddylady21" wrote in message news:ddcb1db5-8e88-405a-b5b3-1a25a93b451e...Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 0x8004FE21Cached Online Validation Code: N/A, hr = 0xc0000022Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=Windows Product ID: 00359-OEM-8992687-00006Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003Other data-->SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>ixtreme M5800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOSSpsys.log Content: 0x80070002Licensing Data-->On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.Error: 0x80070426Windows Activation Technologies-->HrOffline: 0x8004FE21OEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesThe Software Protection Service is not running -Click on Start
in the Search box, type
SERVICES.MSC
and hit the Enter key - accept the UAC prompt if you get one.
Look in the console for the Software Protection service, right-click on it and select Properties.
make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
Post back with your results, and a new MGADiag report.
If it doesn't start, then please do the following...
Please open an Elevated (Administrator) Command Prompt window and use the following commands....
net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc
copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel..
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, December 5, 2011 10:55 PMModerator -
Hi ....... I really appreciate your swift response but you are talking to a computer idiot here ... I did what you said and it was already in the Automatic (delayed Start) mode. Shall I close the computer and try again?
M HartleyMonday, December 5, 2011 11:20 PM -
Also what is:
Please open an Elevated (Administrator) Command Prompt window and use the following commands....
net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvcWhere do I find the Elevated thing?
Thanx
M HartleyMonday, December 5, 2011 11:21 PM -
"maddylady21" wrote in message news:5e63655e-24a4-47a9-b0da-dfaac3e8c5c9...
Also what is:
Please open an Elevated (Administrator) Command Prompt window and use the following commands....
net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvcWhere do I find the Elevated thing?
Thanx
M HartleyWorry about that later :)What we need to see first is what happens when you try to start the Software Protection Service.Click on Start
in the Search box, type
SERVICES.MSC
and hit the Enter key - accept the UAC prompt if you get one.
Look in the console for the Software Protection service, right-click on it and select Properties.
make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
Post back with your results, and a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Saturday, December 10, 2011 2:32 AM
Monday, December 5, 2011 11:36 PMModerator -
No further reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSSaturday, December 10, 2011 2:32 AM -
Hi
My problem is still not solved, it's just that i don't know how to use this site properly yet.
I don't know if you got my last two responses with the command prompt thing in them?
Please help cos my computer keeps flashing this counterfeit windows thing and I know it is genuine cos I bought the computer at PC World.
Will this thing harm my computer and should I take it back under the Warranty?
I have been replying to your msgs it just that I probably haven't been doing it correctly.
Thank you so much
M HartleySaturday, December 10, 2011 4:25 PM -
"maddylady21" wrote in message news:88fa6899-ccd1-4151-b5d4-7144b5adb1ce...
Hi
My problem is still not solved, it's just that i don't know how to use this site properly yet.
I don't know if you got my last two responses with the command prompt thing in them?
Please help cos my computer keeps flashing this counterfeit windows thing and I know it is genuine cos I bought the computer at PC World.
Will this thing harm my computer and should I take it back under the Warranty?
I have been replying to your msgs it just that I probably haven't been doing it correctly.
Thank you so much
M HartleyI’ve responded to your other thread in the Answers forums – but I don’t recall any come-back from you.Please either update this thread, or respond to the other one.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, December 10, 2011 8:47 PMModerator