Office all at once declared as not genuine

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  I may add to this that this problem arose when I uninstalled Office Live Services, since I installed it for free to test, some months ago.
  

  Friday, September 18, 2009 8:40 PM
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  Hello Oriolus,
  
  Here is a snippet of your mgadiag report:
  
  OGA Data-->
  Office Status: 103 Blocked VLK
  Microsoft Office Professional Plus 2007 - 103 Blocked VLK
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  
  The installed copy of Office 2007 Professional Plus is a nongenuine installation because the Volume Licensing Key (VLK) has been blocked.  Keys are blocked by Microsoft for many reasons, such as the key has been  lost, stolen, compromised, or the Volume Licensing Agreement has expired.  Also, if Microsoft notices a pattern of misuse, ie, many more installations of the key than covered by the Agreement, Microsoft may also block further use of the key.
  
  If your use of Office 2007 Professional Plus is associated with a larger business, school or governmental entity, please contact the IT department for more information.
  
  If your use of Office 2007 Professional Plus is associated with small business use and you do not have a current Volume Licensing Agreement, or if you purchased this software from a store, a vendor, an online software seller, or an online auction, or downloaded it online thinking it was an individual copy of Office 2007 Professional, you may have inadvertently purchased counterfeit software and/or materials.  Please gather your materials, visit www.howtotell.com, and compare your materials to the examples posted there.  If it turns out that you have counterfeit materials, please follow the steps at that site to submit a piracy report.  You may also want to visit the seller to demand the Genuine Microsoft software you paid for.
  
  Please view the Office Genuine Offer FAQ http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC to see if you qualify for discounted or complimentary replacement of your counterfeit Office.
  
  

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  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  • Marked as answer by Oriolus Saturday, September 19, 2009 7:53 AM

  Saturday, September 19, 2009 4:07 AM
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  This started with me after the latest update to check that the s/w is genuine.
  
  If I make IE my default browser then it always shows office as genuine.
  If I make my firefox the default browser then it tells me it is not genuine. This is despite loading the addin and allowing it full access.
  
  Another ploy to oust the opposition?

  Tuesday, September 22, 2009 11:43 AM
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  I too now have this problem with enterprise 2007. After running the validation tool, to my eyes everything shows as genuine: Any suggestions?
  
  Diagnostic Report (1.9.0011.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-*****-*****-MWPVG
  Windows Product Key Hash: sQ6x16E88UzKBzG+4ywrKKTZPZQ=
  Windows Product ID: 55041-036-4786064-71621
  Windows Product ID Type: 6
  Windows License Type: Volume MAK
  Windows OS version: 6.0.6002.2.00010100.2.0.004
  ID: {8E12F60C-EB4E-46FB-A9FA-3C7B29FF4891}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.69.2
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Enterprise
  Architecture: 0x00000000
  Build lab: 6002.lh_sp2rtm.090410-1830
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  Microsoft Office Project Professional 2007 - 100 Genuine
  Microsoft Office Visio Professional 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{8E12F60C-EB4E-46FB-A9FA-3C7B29FF4891}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-036-4786064-71621</PID><PIDType>6</PIDType><SID>S-1-5-21-3925879928-2705689098-419718026</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N32-E SLI PLUS ACPI BIOS Revision 0302</Version><SMBIOSVersion major="2" minor="4"/><Date>20061220000000.000000+000</Date></BIOS><HWID>71333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>8FEF3EE1D13F773</Val><Hash>NNn2/+soT3yd5ISjBpFkzyvmraU=</Hash><Pid>89388-953-8373043-65481</Pid><PidType>1</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>91302209FF68EBC</Val><Hash>W1715ScbHCbo1s4CAremWrQP09U=</Hash><Pid>89403-862-5219846-63518</Pid><PidType>8</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>437005356259D86</Val><Hash>G5Qjl2nuHEjAmcG9TDdU8SHIOkc=</Hash><Pid>89405-707-0356806-63398</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, Enterprise edition
  Description: Windows Operating System - Vista, VOLUME_MAK channel
  Activation ID: 74e464f6-45db-41f6-9356-66260bdf3c65
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 55041-00142-036-478606-03-2057-6000.0000-0872008
  Installation ID: 002713315153835972300510591496728603690095306185404986
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: MWPVG
  License Status: Licensed
  
  HWID Data-->
  HWID Hash Current: PgAAAAIAAwABAAEAAgAEAAAAAwABAAEA6GGoc76YO06sO9zNkgDslyCqje/y9L5r5kQ9be+NvLWiCqxWKoU=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            Nvidia        ASUSACPI
    FACP            Nvidia        ASUSACPI
    HPET            Nvidia        ASUSACPI
    MCFG            Nvidia        ASUSACPI
  
  
  Thanks in advance
  

  Tuesday, September 22, 2009 12:09 PM
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  Hello eddy999,
  
  
  Based on the fact that all of your installed Microsoft software (Vista, Office, Project, and Visio) are some flavor or other of Volume Licensed software, your best course of action is to check in with your organization's tech support people if you are encountering problems with some of the above displaying nongenuine messages.

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  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Tuesday, September 22, 2009 1:10 PM
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  Hi Dan,
  
  The only problem I have is with Office. All others don't exhibit any genuine 'errors'. MS Office was not a volume license, this was purchased personally by me. Could there be some incompatability between a volume license OS, and a non-vl version of Office?
  
  Thanks
  

  Tuesday, September 22, 2009 7:43 PM
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  Hello eddy999,
  
  After seeing your reply I took a second and then third look at your mgadiag report and I see that the Pid type for your installation of Office Enterprise 2007 (normally a Volume Licensing product) has a value of 1, which normally means a retail license.
  
  Now that's a bit confusing, unless your installed Office is part of the "Home Use Program."  Can you confirm that you purchased Office Enterprise as part of the Home Use Program?

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Wednesday, September 23, 2009 3:32 AM
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  Hi Dan,
  
  Thankyou for your feeback.
  
  I purchased Office Enterprise 2007 through one of the student schemes (part of a UK student deal with Microsoft). It is allowed to be installed on 2 machines. So far we have it on 1 machine only, but that will change if we can sort out this issue (the other machine is Vista Home). If this constitutes a 'Home use Program' I don't know. I would say that since i first replied on this thread (and thus generated the report), I have not had another 'geniune' notification on any of the Office programs - perhaps this is an intermittent issue.
  
  Thanks

  Wednesday, September 23, 2009 8:24 AM
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  Hello eddy999,
  
  Your report is showing that all three programs are Genuine:
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  Microsoft Office Project Professional 2007 - 100 Genuine
  Microsoft Office Visio Professional 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
  
  
  You can visit www.microsoft.com/genuine and click on the Validate Office button.  That also functions to "clear the cache" for the Office Genuine Advantage Notifications Utility.
  
  If that does not correct the problem, then my original advice still stands:  since all of your programs and your Windows are all Volume Licensing installations, your first stop for support would be the tech support people in your organization.

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  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Wednesday, September 23, 2009 2:04 PM
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  Hi Dan,
  
  That link reports that the validation was successful. I'll consider this issue 'fixed'. If I have any other warnings i'll report back.
  
  Thanks for your help.
  

  Wednesday, September 23, 2009 2:49 PM