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computer still messing up RRS feed

  • Question

  • i have windows xp and recently installed the live one care for the spyware and virus problems and my computer still runs the same way whichis slow , lots of pops , sites automaticly closing, and im just wondering what happened

    Monday, March 3, 2008 6:33 PM

Answers

  • The problem with a severely infected PC is that installing virus and spyware protection to resolve the problem is often not the best solution. The best solution for a severely infected PC is to backup the data, wipe the PC, reinstall the OS and patch it with the latest updates from Windows Update (a daunting task which can take a few hours of downloading, rebooting, repeating) and installing up to date protection. Scan the backed up data before restoring it to the clean PC.

     

    Note also that part of your slow PC problem may have nothing to do with malware.

     

    However, since you are using OneCare and the PC is infected, you can contact support for help with removal of the malware.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Saturday, March 8, 2008 12:32 AM
    Moderator