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Xp home activation looping RRS feed

  • Question

  •  

    Hi

     

    Im having issues with a XP Home edition Sony Corporation, at the logon screen for click user it tells me i am not activated so i click on a administrator rights user and the WPA pops up and says A problem has prevented windows from accuratley checking the status of the licence for this computer. To proceed you copy of windows must be activated with microsoft. Do you want to activate now? i click the yes button and after 30 seconds it says saving settings and returns me to the select user screen.

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TCQD3-Y7JQJ-FG7J3
    Windows Product Key Hash: a+Pln/WDpGHY85XiDpvAAGpRPMI=
    Windows Product ID: 76477-OEM-2115156-59153
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1DA184D9-D7A9-416D-A992-311F9EF38100}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: N/A, 0x80070714
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-817-80070714_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1DA184D9-D7A9-416D-A992-311F9EF38100}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FG7J3</PKey><PID>76477-OEM-2115156-59153</PID><PIDType>3</PIDType><SID>S-1-5-21-643571872-4282951562-813958858</SID><SYSTEM><Manufacturer>Foxconn</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070521000000.000000+000</Date></BIOS><HWID>8EAF3D8F0184C04E</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>701ABA2EBF27E80</Val><Hash>CTiVXtDIXjooJVSYaYiSNY6AxTA=</Hash><Pid>54186-OEM-1790551-27104</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>43478136BC7C500</Val><Hash>RS8qX3/llAWnO+HEBI72FlW8s7w=</Hash><Pid>54197-OEM-1690417-27104</Pid><PidType>4</PidType></Product><Product GUID="{911A0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Outlook 2002</Name><Ver>10</Ver><Val>438B7966D2CF844</Val><Hash>99fqg8xmqV77RG1uecQvWlmy71s=</Hash><Pid>54193-OEM-1691585-31842</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, November 26, 2007 5:21 PM

Answers

All replies

  • Hello Cranemicro,

     

     

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) forum.  Your issue is related to Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

     

     

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.

    2.

    Click Yes, I want to telephone a customer service representative to active Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message, click OK.

    You have successfully activated your copy of Windows.

         More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851

     

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance. Thank you.

     

     

    Stephen Holm, MS

     

    Monday, November 26, 2007 9:58 PM
  • Hi Stephen

     

    I ca not get into windows to click the start button i dont get that far as it loops, can only get in in safe mode and you cant activate in safe mode. If you have a link to the activation forum I would like to try.

     

    Cheers

    Crane

    Tuesday, November 27, 2007 9:04 AM
  • Cranemicro,

     

    Please read the following Knowledge Based (KB) article located here:  http://support.microsoft.com/kb/330136/en-us.  This may resolve your situation but still use the forum I previously posted.  Thank you.

     

    Stephen Holm, MS

    Tuesday, November 27, 2007 11:36 PM