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Microsoft Office Professional 2003: Not genuine, but validation indicates otherwise. What do I do?

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Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A
Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
Windows Product ID: 76487-OEM-2211906-00101
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {8292A2FB-272C-43FA-AB88-685AA96CA763}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
Microsoft Office FrontPage 2003 - 100 Genuine
Microsoft Office PowerPoint 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8292A2FB-272C-43FA-AB88-685AA96CA763}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-2471497403-852652951-2696185108</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP d220 MT (DW990A)</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.12 </Version><SMBIOSVersion major="2" minor="3"/><Date>20040528000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>8B09394F01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP d220 MT (DW990A)</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57114</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55032</Pid><PidType>14</PidType></Product><Product GUID="{90180409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office PowerPoint 2003</Name><Ver>11</Ver><Val>33D6EA91293B5F4</Val><Hash>hC+Byv1Hsh9FoBkGB3VEduVrUe8=</Hash><Pid>70180-762-6411853-55767</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1A1A9:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1068B:Compaq Computer Corporation|1068B:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|1068B:Hewlett-Packard Company
Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

OEM Activation 2.0 Data-->
N/A

Wednesday, October 21, 2009 7:53 PM

Answers

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Hello Vonda at Cedarhurst,

Here is a snippet of your mgadiag report:

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
Microsoft Office FrontPage 2003 - 100 Genuine
Microsoft Office PowerPoint 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

Your installation of Office 2003 Pro on your HP computer is a widely pirated Volume Licensing installation that was done with a widely pirated Volume Licensing Key that is now blocked from further use.

Your installation of Front Page 2003 is also a Volume Licensing installation.

Your installation of PowerPoint 2003 is a Genuine retail license installation. No action is required.

Volume Licensing editions of Office such as your installation of Office 2003 Professional, and your installation of Front Page 2003, are not to be sold to individual consumers, and are only to be sold to businesses, educational institutions, and governmental agencies who need flexibility in installing and deploying many copies of Office.

These Volume Licenses should not be sold to consumers because they are not permanent licenses; they are subject to a current Volume Licensing Agreement that has a finite term, sort of like a lease. Consumers thinking they purchased permanently licensd software would understandably be upset when their software stopped working at the end of a lease.

If you purchased these two volume licensing software titles thinking they were legitimate retail licenses for these products, you were sold counterfeit software. If possible, contact the seller to return the software for a full refund or for replacement with genuine retail licenses for these products.

You can also review the FAQ http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC to see if you qualify for a discounted or a complimentary copy of Office.

One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine. This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs. You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Carey FrischMVP Thursday, October 22, 2009 5:12 AM
Thursday, October 22, 2009 5:01 AM

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Microsoft Office Professional 2003: Not genuine, but validation indicates otherwise. What do I do?

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