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windows 7 recently said it was not genuine after long time use.

Question
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Windows 7 pro just recently said I didn't have genuine software, even though I've been using it for a long time. Here is the diagnostic tool information.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-R2VCJ-H2H3G-BY9PF
Windows Product Key Hash: 3k9+Uzmsdra4aXroPYfkJjkhPco=
Windows Product ID: 00371-841-2329964-85375
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E4D6D38A-F180-4116-897B-E459F97CA60D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E4D6D38A-F180-4116-897B-E459F97CA60D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BY9PF</PKey><PID>00371-841-2329964-85375</PID><PIDType>5</PIDType><SID>S-1-5-21-3797874924-83976399-465462691</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0507 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090702000000.000000+000</Date></BIOS><HWID>5E9D0000010000FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65931</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:2:2014 11:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000d
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 070209 APIC2041
FACP 070209 FACP2041
HPET 070209 OEMHPET
MCFG 070209 OEMMCFG
OEMB 070209 OEMB2041
OSFR 070209 OEMOSFR
SSDT DpgPmm CpuPm
Thursday, January 2, 2014 7:51 PM
Answers
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Well done for spotting the typo! :)
The system is not properly regenerating the license tokens - which is why the tokens.dat file is missing.
We need to try and workout what part is broken :(
re-checking the original report, we see this error as well....
N/A, hr = 0x8007000d
Please download this Fixit tool
http://go.microsoft.com/?linkid=9741048
Save it to your desktop, and then run it.
Once complete, reboot TWICE, and post another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Saturday, January 4, 2014 6:21 PM
- Marked as answer by Noel D PatonModerator Sunday, January 19, 2014 10:50 AM
Friday, January 3, 2014 5:24 PMModerator
All replies
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Not completely related to your problem, but you have a Blocked VLK Version of Microsoft Office Enterprise 2007. You need to uninstall that and purchase a legal copy or get a free alternative such as Open Office.
Please do not read this sentence. Please ignore the previous sentence.
Thursday, January 2, 2014 8:38 PM -
Kamin is correct about the Office install.
In respect of the Windows install...
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.Please first try recreating Licensing Store.
Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each
net stop sppsvc
(wait until the service has stopped before entering the following lines)
CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe
After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case
Reboot and Post back with a new MGADiag report.
(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Thursday, January 2, 2014 9:07 PMModerator -
after the rename tokens.dat tokens.bar, it says system cannot find the file specified.
Thanks, had no idea my version of office wasn't legit.
Thursday, January 2, 2014 11:02 PM -
you mean when entering the command, you get that response?
Please open an Elevated Command Prompt, and run the following commands - post the results.
DIR C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
ATTRIB C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Edited by Noel D PatonModerator Friday, January 3, 2014 5:20 PM typo
Friday, January 3, 2014 10:03 AMModerator -
Yes, that is correct. When I entered the command, it gave that response. Results are below.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>dir c:\Windows\Serviceprofiles\networkservice\appdata\roamin
g\microsoft\softwareprotectionplatform
Volume in drive C is Disk 1
Volume Serial Number is D413-7215
Directory of c:\Windows\Serviceprofiles\networkservice\appdata\roaming\microsof
t\softwareprotectionplatform
01/02/2014 14:53 PM <DIR> .
01/02/2014 14:53 PM <DIR> ..
07/13/2009 20:46 PM <DIR> Cache
12/11/2013 06:47 AM 7,424,085 tokens.bar
1 File(s) 7,424,085 bytes
3 Dir(s) 504,474,722,304 bytes free
C:\Windows\system32>icacls c:\Windows\Serviceprofiles\networkservice\appdata\roa
ming\microsoft\softwareprotectionplatform
c:\Windows\Serviceprofiles\networkservice\appdata\roaming\microsoft\softwareprot
ectionplatform NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(OI)(CI)(F)
NT AUTHORITY\NETWORK SERVICE:(I)(OI)(CI)(F)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>attrib c:\Windows\Serviceprofiles\networkservice\appdata\roa
ming\microsoft\softwareprotectionplatform\tokens.dat
File not found - C:\Windows\Serviceprofiles\networkservice\appdata\roaming\micro
soft\softwareprotectionplatform\tokens.dat
Friday, January 3, 2014 5:05 PM -
Well done for spotting the typo! :)
The system is not properly regenerating the license tokens - which is why the tokens.dat file is missing.
We need to try and workout what part is broken :(
re-checking the original report, we see this error as well....
N/A, hr = 0x8007000d
Please download this Fixit tool
http://go.microsoft.com/?linkid=9741048
Save it to your desktop, and then run it.
Once complete, reboot TWICE, and post another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Saturday, January 4, 2014 6:21 PM
- Marked as answer by Noel D PatonModerator Sunday, January 19, 2014 10:50 AM
Friday, January 3, 2014 5:24 PMModerator -
2 Reboots, and heres the MGADiag Report.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-R2VCJ-H2H3G-BY9PF
Windows Product Key Hash: 3k9+Uzmsdra4aXroPYfkJjkhPco=
Windows Product ID: 00371-841-2329964-85375
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E4D6D38A-F180-4116-897B-E459F97CA60D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E4D6D38A-F180-4116-897B-E459F97CA60D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BY9PF</PKey><PID>00371-841-2329964-85375</PID><PIDType>5</PIDType><SID>S-1-5-21-3797874924-83976399-465462691</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0507 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090702000000.000000+000</Date></BIOS><HWID>5E9D0000010000FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65931</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-841-232996-00-1033-7601.0000-0032014
Installation ID: 016504691384013935252813614935823504997962661684166523
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BY9PF
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 1/3/2014 10:06:53
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:2:2014 11:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: PAAAAAEABgABAAEAAgACAAAAAgABAAEAonZcsJJqaGVGvIQ0Bp5cGowmkgBIgTNaXB+QtOBFjpZOIOqC
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 070209 APIC2041
FACP 070209 FACP2041
HPET 070209 OEMHPET
MCFG 070209 OEMMCFG
OEMB 070209 OEMB2041
OSFR 070209 OEMOSFR
SSDT DpgPmm CpuPm
Friday, January 3, 2014 6:07 PM -
That's a definite improvement!
Now with any luck simply re-inputting the Win7 Pro Key should work...
CLick on the Start button
In the Search box, type
SLUI 3
and hit the Enter Key
The Product Key Change wizard should open - enter your Key and follow the instructions.
You may need to activate by phone.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Saturday, January 4, 2014 6:22 PM
Friday, January 3, 2014 11:31 PMModerator -
Works now! Thanks a lot!Saturday, January 4, 2014 3:37 PM
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PLease post a new MGADiag report so that we can check the outcome.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Saturday, January 4, 2014 6:21 PMModerator