locked
Cannot Permanently remove FakeSpyPro from system RRS feed

  • Question

  • My Windows XP computer has been attacked by the FakeSpyPro Trojan Virus.  Live One Care catches the Trojan virus on startup. When the clean option is selected One Care replies that the virus had been cleaned.  As the reboot proceeds, the symptoms of the FSP virus begin with popups and bogus internet site access. After several attempts blocked
    by the virus One Care loads and a virus scan can be initiated.  Eventually, the scan detects and quarantines the virus.  All is good until the next restart when the process is repeated again.  Is there any way to completely remove this virus, or does the whole OS need to be reinstalled ?

    Friday, November 20, 2009 3:35 AM

Answers

All replies

  • Support can help you completely remove this malware. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Friday, November 20, 2009 12:44 PM
    Moderator
  • Hi Jim,

    I have the same problem but I am not a subscriber to Live One Care. Any alternative to solve the problem ?  So far, the only viral effect found was Internet Explorer was blocked to access web-sites with 'Network Connection Problem' messages.  Other browsers like Firefox and Chrome were not affected.  Must be because the attack came when I was using IE.

    Appreciate if you can give me some help.

    YT
    Saturday, December 19, 2009 2:54 PM
  • Although you're off topic for this Live One Care dedicated forum, have you tried the Microsoft Malicious Software Removal Tool which is downloadable from Microsoft Update?  It claims to remove this infection...

    http://www.microsoft.com/security/malwareremove/families.aspx
    Regards, Dave
    Saturday, December 19, 2009 7:34 PM
  • Thanks Dave.

    Malicious Software Removal Tools and Security Essential could not remove this virus.  However, Windows Defender in Safe Mode took it out.  But the damage cannot be recovered. Both my IE8 and Google Chrome browser got contaminated.  All my previous access to those web sites I used to go to was redirected to somewhere the browsers think they are not valid, hence resulting in Network Connection error.

    Dave can you help me to correct this ?

    Appreciated, YT
    Monday, December 21, 2009 10:58 PM
  • This is not a Malware removal forum, and if you are not using One Care you are off topic in this forum, but you may be able to get free Microsoft home user or small business help here - https://consumersecuritysupport.microsoft.com/default.aspx?mkt=en-us&scrx=1
    Regards, Dave
    Tuesday, December 22, 2009 12:33 AM