Account Description field, multiple lines of text in quick view form RRS feed

  • Question

  • I am using a quick view form inside my Phone Call Information form. This quick view form is related to regarding Account. Now this form holds the Account description field, which is a multiple lines of text field. On my regular account forms (main type) it is formated as e.g. 5 rows. From what I learned, it looks like quick view forms can only hold 1 single row fields, is this correct? This leads to the fact that my description field is almost unreadable since it only shows one row by another.
    Is there any chance to edit formatting of a text field in quick view forms in order to display more then one row?

    What I did is similar to this http://www.powerobjects.com/2014/03/21/adding-a-contact-quick-view-form-to-the-phone-call-entity-in-crm-2013/, just that I have the requirement of displaying some fields with more then one line.

    kind regards,

    Dieter Tontsch

    mobileX AG

    Monday, September 25, 2017 11:30 AM

All replies

  • Hi, 

    you can use this method  : https://crmtipoftheday.com/717/multi-line-text-on-quick-view-forms/

    I hope I helped you. 

    Kind Regards,


    • Proposed as answer by Moh Helper Monday, September 25, 2017 1:56 PM
    Monday, September 25, 2017 1:55 PM
  • Well,
    this is an approach, but it does not really work with my crm 2016 version ( / December 2016 update for Dynamics 365 (aka Update 2.0)). Actually I am hitting the same bug which als Andrew Perkin posted on October 17, 2016 at 1:33 pm on the site you referenced: https://crmtipoftheday.com/717/multi-line-text-on-quick-view-forms/ "On 2016 on-prem, there is one anomaly. Try it with more than one multi row text box and you hit formatting issues. The fields appear offset to each other. I sorted that by putting each field in its own section.."

    Actually it kind of screws up the whole form. I tried to solve it by adding my field in question into a separate section an the bottom of the form. It works so far, but the rowspan leads to splitting the field layout into 2 columns. SO, I have my 4 or whatever rows high field, but it is only half of it width now. And I cannot add any other field below it, it crashes the form than. So, this is an approach, but as it seems to create issues with CRM 2016, it's not a solution for me. Except someone can provide me another workaround, I tried colspan="2" too, but that does not solve anything.

    Tuesday, September 26, 2017 6:57 AM
  • Unfortunately I can't help you because I have never tested and I didn't find any posts who could help you. 

    Good luck, 


    Wednesday, September 27, 2017 12:32 PM