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BSOD with SyncToy RRS feed

  • Question

  • OS: Windows 7

    SyncToy 2.1 (64bit)

    Lately when I run ALL Sync folders I get a BSOD- I have about a dozen sync folder pairs.

    But when I run each one individually then no problem.

    Help !

    Sunday, September 10, 2017 5:15 AM

All replies

  • Please post using one drive or drop box share links:

    1) mini dump files:  %SystemRoot%\Minidump or c:\windows\minidump

    2) memory dump file:  %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    3) msinfo32

    In left lower corner search type msinfo32 > wait 5 minutes for it to load > save to desktop > use share link to post into thread

    4) dxdiag

    In left lower corner search type dxdixg > wait 5 minutes for it to load > save to desktop > use share link to post into thread.
    Sunday, September 10, 2017 6:01 AM
  • If I did this right :  https://www.dropbox.com/sh/eapircsh8lf3ioo/AAB0p1nsmnRhaUiZ1h_IdpRRa?dl=0

    I did not find a  Memory dump file.

    You may not find the problem as may have fix this.There was one Paired set that I removed and now no BSOD.  Seems that in the 'old days' if a file within a Pair was moved,I would get an error msg in Sync Toy, but now get the BSOD.

    Thx in advance.

    Sunday, September 10, 2017 7:59 PM
  • The dxdiag did not fully load and was incomplete.

    The mini dump when debugged indicated:  file_protector.sys

    That driver is not in our database.

    It appears to be  Acronis File Protector


    Perform the following steps:

    1) In the left lower corner search type system > open the system control panel > on the left pane click on advanced system settings > on the system properties click on startup and recovery settings > use the Microsoft snipping tool or keyboard print screen then paint to post an image into the thread

    2) If you use Ccleaner > windows tab > system > un-check memory dumps

    3)  In the left lower corner type disk cleanup > un-check system error memory dump files

    4) In the left lower corner type dxdiag > wait 5 - 10 minutes for it to completely load > post into the thread using a one drive or drop box share link

    5) Run memtest86+ version 5.01 for at least 8 passes.

    This may take many hours so plan to run it overnight.
    http://www.memtest.org/
    When Memtest86+ has completed 8 or more runs use a camera or smart phone camera to take a picture and post an image into the thread.

    There is 16 GB of RAM on the computer.

    Memtest86+ version 5.01 takes approximately 1 -2 hours / GB RAM

    Just 1 error is a fail and you can abort testing.  Then test 1 RAM module at a time in the same DIMM for 8 0r more passes.

    Memtest86+ is not run by time and is run by passes.

    There needs to be at least 8 or more passes to reduce the number of false negatives.

    A false negative is a pass when there is malfunctioning RAM.

    Performing the test with less than 8 passes is wasting time as it sometimes takes 20 + passes to find malfunctioning RAM / DIMM / MB.  So make sure there are at least 8 passes for each test.

    There are many software products to test RAM.  They may have similar names.

    They have different testing algorithms.

    Please make sure that you use Memtest86+ version 5.01.

    When the testing is complete please use a camera or smart phone camera to take a picture and post an image into the thread.

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461
    https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

    6) Find a replacement source to reinstall Acronis File protector or uninstall the software.

    https://www.acronis.com/en-us/support/updates/

    7) The bios:  

    BIOS Version/Date American Megatrends Inc. 2104, 8/13/2013

    Please check to see if this is the most up to date version.



    8) To ensure that there are no improper bios settings please reset the bios.
    Sometimes there can be failure to boot after resetting the bios.

    So please make sure your files are backed up.

    Please make a backup image with Macrium: 
    Macrium Software | Macrium Reflect Free:  

    https://www.macrium.com/reflectfree

    And please create a restore point.


    How to Clear Your Computers CMOS to Reset BIOS Settings:
    https://www.howtogeek.com/131623/how-to-clear-your-computers-cmos-to-reset-bios-settings/

    3 Ways to Reset Your BIOS - wikiHow:
    http://www.wikihow.com/Reset-Your-BIOS

    Monday, September 11, 2017 4:42 AM
  • I added 3 new attachments to Drop box - but your site not allowing me to insert the address here- so see the one from Sept 10.

    Happy to say no errors with Memtest.

    The Acronis Active Protection is new to their 2018 version.  I don't see how to
    uninstall, but I have turned it off. Plus wrote to their support to see if that feature can be removed.

    1. screen shot of the Startup & rcvy in the dropbox.

    2 & 3.   un-chck mem dump in CCleaner & same in the disk cleanup - done.

    4. dxdiag - in the dropbox.

    5. Memtest screen shot - in the dropbox.

    6. see above.

    7. Bios - yes is 21.04 (8/13/13).

    8.Bios reset - not yet.  kind od afraid.  I don't think its been tweeked - though still hesistant as so many settings would not know where to begin if I had to make changes after all this is resolved.

    THX

    Wednesday, September 13, 2017 12:38 AM

  • This thread is in the section:  

     > 

    Please start a new thread in the windows 7 forum.

    16GB RAM 8 passes 0 errors confirmed.

    Change startup and recovery settings:

    1) un-check automatically restart

    2) change small memory dump to automatic memory dump

    3) the above #2 step should change mini dump to memory dump

    4) The dxdiag was incomplete.  Please allow it to load for 5 to 10 minutes then save and post.

    5) Having an up to date bios is important as the update is designed to fix prior problems.

    6) When you make the new post please include the event log so that it can be troubleshooted:

    Open administrative command prompt and type or copy and paste:

    get-eventlog System > $env:homeDrive$env:homePath\Desktop\system.txt

    Post the text using one drive or drop box

    7) http://www.wikihow.com/Uninstall-Acronis-True-Image-2014


    Wednesday, September 13, 2017 3:11 AM
  • I don't see a windows 7 forum.New dxdiag file - yes waited 10 minutes. 

    See orig drp box

    File added to original drop box - still cant add a new link.I tried the "get-eventlog_System_>_$env:homeDrive$env:homePath\Desktop\system.txt"   - without quotes and underscores- but  I a syntax error.

    Wednesday, September 13, 2017 6:22 AM
  • https://social.technet.microsoft.com/Forums/en-us/newthread

    Ask a question or start a discussion

    Forum category

    Windows 7 IT Pro

    Performance

    Title

    BSOD 

    Acronis

    Post new:  msinfo32, dxdiag, minidump, memory.dmp and event log

    For the event log please use administrative power shell instead of administrative command prompt.

    There will be a text file on the desktop.

    This is a very abbreviated event log.  I am looking for another method to get a non-abbreviated text format for the event viewer.

    The dxdiag > click on next page multiple times > then should be able to save as txt. (save all information)

    The last section in dxdiag should be:  Diagnostics

    The diagnostics section is the section in dxdiag to view to troubleshoot bsod when there are few mini dumps and no memory dumps.

    What is your progress with Acronis?

    Have there been any new bsod?

    Download and install:  http://www.resplendence.com/whocrashed

    Above analyze click on tools > crash dump test > type:  ACCEPT

    Once it has completed the crash dump test > click analyze > post the following files into the thread

    1) the whocrashed results

    2) the mini dump file

    3) the memory dump file

    See the earlier post for instructions on how to find these files.


    To post the event log for troubleshooting open administrative powershell and type or copy and paste:

    Get-EventLog system | Format-List > $env:homeDrive$env:homePath\Desktop\system.txt  


    Please post in this thread the Title that you used for the thread in windows 7 IT Pro so that it will be easier for me to find.

    Wednesday, September 13, 2017 8:14 AM