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  • Question

  • I purchased a year subscription to onecare in january when the trial on my new computer was about to expire. How ever I had to replace the optical drive and to do so under warrenty my system had to be first deleted and reinstalled. My backup disks that I made showed files for one care, but it never reinstalled my subscription information, only the program and I've been running it with the trial again, but its up in 14 days... needless to say I would like to see my subscription honored to term. How is this possible? Or is there a way to be refunded my 50 bucks if not?
    Monday, May 4, 2009 9:49 PM


  • Open the trial, select "Subscribe" and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Monday, May 4, 2009 10:16 PM

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