locked
"This computer's hardware has changed a lot recently and you have to revalidate" RRS feed

  • Question

  • Ok. I updated my graphics card. Now my genuine (msdnaa-obtained) windows XP sp2 requires me to validate again, and tells me that my key is already in use. It also tells me I will be unable to use my computer in 3 days if I do not validate.

    I would like to both ask for help in knowing what to do, and take  the time to state how ridiculous this situation is, and if anyone "of importance" reads this, I'd like to request someone to look into this absurd and totally avoidable situation.

    Carlos Santos

    Monday, February 19, 2007 1:18 AM

Answers

  • If you cannot successfully activate via the internet, then choose the alternative option to "activate by phone". 

    The Activation Wizard displays the toll free number that you can dial.

    You can open the Windows Product Activation wizard by clicking Start, then Run, and type in "oobe/msoobe /a", then press the Enter key located on your keyboard.

    How to activate Windows XP: http://support.microsoft.com/kb/307890/en-us

    Also, your installed copy of Microsoft Office Professional Edition 2003 is non-genuine (Office Status: 114 Blocked VLK 2). You'll need to uninstall it, then visit a nearby store that sells computer software and purchase a genuine version of Microsoft Office.

    Monday, February 19, 2007 1:51 AM
    Moderator

All replies

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Monday, February 19, 2007 1:35 AM
    Moderator
  • Here follows the details provided by the tool described above:

     

    ===========================================

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-QCP8Y-G28QD-R3WYQ
    Windows Product Key Hash: SjZOC6OqGnGqGjdyI9RxOSl5npk=
    Windows Product ID: 76487-019-6153652-22643
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: de4d861a-1cc7-4ed2-bf6f-a68222e2f864
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: proxy2.ist.utl.pt:3128
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>de4d861a-1cc7-4ed2-bf6f-a68222e2f864</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-R3WYQ</PKey><PID>76487-019-6153652-22643</PID><PIDType>5</PIDType><SID>S-1-5-21-1123561945-920026266-839522115</SID><SYSTEM><Manufacturer>VIA</Manufacturer><Model>K7VT4APro </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.10</Version><SMBIOSVersion major="2" minor="3"/><Date>20041208000000.000000+000</Date></BIOS><HWID>6BDF37FF01842E5B</HWID><UserLCID>0816</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57826</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, February 19, 2007 1:47 AM
  • If you cannot successfully activate via the internet, then choose the alternative option to "activate by phone". 

    The Activation Wizard displays the toll free number that you can dial.

    You can open the Windows Product Activation wizard by clicking Start, then Run, and type in "oobe/msoobe /a", then press the Enter key located on your keyboard.

    How to activate Windows XP: http://support.microsoft.com/kb/307890/en-us

    Also, your installed copy of Microsoft Office Professional Edition 2003 is non-genuine (Office Status: 114 Blocked VLK 2). You'll need to uninstall it, then visit a nearby store that sells computer software and purchase a genuine version of Microsoft Office.

    Monday, February 19, 2007 1:51 AM
    Moderator
  • Well, thanks everyone for the help!

    For some odd reason, it started working perfectly yesterday (It was the last day before activation). As I booted the computer, the usual message of activation showed up, but this time it worked (?!?). Bug in the system?

    Let's hope it doesn't happen again :)

    Carlos Santos

    Thursday, February 22, 2007 2:05 PM