Adding users from a subdomain in an AD forest RRS feed

  • Question

  • Hi

    My CRM server is located in an AD tree in a large forest.
    Forest root domain is DOMAINROOT.ORG (DOMAINROOT)
    Child domain is DOMAIN.LOCAL(DOMAIN) in a tree in the domainroot forest.

    The CRM server is a member of the DOMAIN.
    When I try to add multiple users to Dynamics CRM, I can not choose users from the DOMAIN, only from the DOMAINROOT. If I choose to add users from specific domain, I only get the AD structure of the DOMAINROOT.

    Seems like there's something funny about the way CRM finds the available domains in the add multiple users wizard.
    Adding a single user with DOMAIN\<username> works just fine.

    Anyone else seen this problem and have a solution for it?

    Best regards
    Jens Egil Evensen
    Thursday, February 26, 2009 12:27 PM


  • Jens,

    The add multiple wizard can be tricky when working with trusted domains/subdomains.  One thing we have seen work is to change your DNS Search Order to prioritize the domain where your users are.

    In some cases, I have had to just add the users 1 at a time.
    • Marked as answer by Jim Glass Jr Thursday, April 9, 2009 9:38 PM
    Thursday, April 9, 2009 10:58 AM