Can't Download Templates (validation issues)

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  Hello redangel7,
  
  I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.

  What is the URL link and the name of the templates?

  Are you receiving an "Error Message"? 
  
  Also on the template’s download page, do you see a ActiveX Control Banner?

  On the Tools menu, click Internet Options.
  • Select the Security tab
  • Make sure that the Internet content zone is selected and click Custom Level.
  • Set Run ActiveX controls and plug-ins to Enable.
  • Set Script ActiveX controls marked safe for scripting to Enable.
  • Click OK.
  • Close all the instence of Internet Explorer and re-open it.

  
  This will try and identify the individual issue you may be experiencing.
  
  Antron-

  Thursday, November 6, 2008 7:10 PM
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  Hi Antron,
  
  I don't have any URL Link because I'm downloading it from the Office application itself. I just click New, and select any templates from the Microsoft Office Online. Any template will return the same result. I don't know which Error Message do you refer to, but i do get a box with the title "Microsoft Office Genuine Advantage" saying, "You might be a victim of software counterfeiting. The following Microsoft Office Software installed in your computer is not genuine:" and followed with the name of the Office Application that I currently use. Since the download is initiated from the Office Application, so I suppose that there is no ActiveX bar shown.
  
  I used to be able to download all templates but once I reformat my computer and re-install the office, the problem occurs. Any help would be much appreciated. Thank you.
  

  Monday, November 10, 2008 5:20 PM
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  redangel7,

  Please submit a service request with Microsoft Product Support. Include your Product Key for Windows so that we may analyze specifics surrounding the problems you are encountering. Then run the Microsoft Genuine Advantage Diagnostic Test (MGADT) again for inclusion with the support incident. This will enable us to review current information after the changes you made. Once this is completed, please reply back to this post and provide the SR # generated by the service request .

   

  MGADT:

  http://go.microsoft.com/fwlink/?LinkId=52029

  Thank you again for contacting us in the Office Genuine Advantage (OGA) program forums.
  
  Antron-

  • Proposed as answer by Antron Wednesday, November 12, 2008 10:14 PM
  • Marked as answer by Antron Wednesday, November 12, 2008 10:14 PM

  Monday, November 10, 2008 10:33 PM
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  I have the same problem, except I have never uninstalled office, I have never downloaded any office downloads or anything. The very first time I have tried to download a buisness card format it says the same message. I have only been using Office 2007 for about 5 or 6 moths approx!! It is a brand new laptop and has only had Office Student 2007 on it.
  
  

  Diagnostic Report (1.7.0110.1):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: 0x0
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
  Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
  Windows Product ID: 89578-OEM-7332157-00237
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  ID: {39896573-41D8-4655-A05D-14D20B2F5808}(1)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.69.2
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6001.vistasp1_gdr.080917-1612
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  WGATray.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  2007 Microsoft Office system - 100 Genuine
  OGA Version: Registered, 1.6.28.0
  Signed By: Microsoft
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{39896573-41D8-4655-A05D-14D20B2F5808}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-2646728597-1754069193-2364219729</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20080528000000.000000+000</Date></BIOS><HWID>5E323507018400FA</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1A338AEEFBC0F24</Val><Hash>DfEB1YAAR43lF9NbHvQZu2VW/wQ=</Hash><Pid>81602-914-8258221-68791</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.0.6001.18000
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_SLP channel
  Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89578-00146-321-500237-02-1033-6001.0000-2552008
  Installation ID: 020683256865528671880725364950785733453543179565341100
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: RJ34F
  License Status: Licensed

  HWID Data-->
  HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAJJQw2kzWOhWckUaDRFvSOmjp8vRaW24gso+sViqF

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   TOSINV  TOSINV00
    FACP   TOSINV  TOSINV00
    HPET   TOSINV  TOSINV00
    BOOT   TOSINV  TOSINV00
    MCFG   TOSINV  TOSINV00
    ASF!   TOSINV  TOSINV00
    SLIC   TOSINV  TOSINV00
    SSDT   PmRef  CpuPm

  
   

  Tuesday, November 18, 2008 4:48 AM