Answered by:
Can't Download Templates (validation issues)

Question
-
I have installed office ultimate 2007 and used to be able to download templates from all office applications except microsoft word. So i uninstalled the whole package and re-install it back only to find all applications can't download templates. It says that I might be the victim of software counterfeiting but when i click get genuine, it says validation successful. This is the MGA diagnostic result
Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
Windows Product ID: 89580-OEM-7332132-00031
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010100.1.0.001
ID: {E406A750-FF45-484D-8BAA-6281B10CFE2B}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080917-1612
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: N/A, hr = 0x80096010
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E406A750-FF45-484D-8BAA-6281B10CFE2B}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-2088823945-61056677-566832237</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion tx1000 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1B </Version><SMBIOSVersion major="2" minor="4"/><Date>20071004000000.000000+000</Date></BIOS><HWID>A9303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>4AECA2B9A4926BA</Val><Hash>5ZHbHR1B0IcOe2uyW+API2wUeE0=</Hash><Pid>81608-861-1041285-65281</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, Ultimate edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89580-00146-321-300031-02-1033-6001.0000-3082008
Installation ID: 009002599085553646374802304824543221883652205792969644
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: 932CC
License Status: Licensed
HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAEAAQABAAAABAABAAEAeqgugRXB7gvi80gkwoMGdfL0uoMLecLEzMOsVniq
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP APIC
FACP HP MCP51M
HPET PTLTD HPETTBL
BOOT HP $SBFTBL$
MCFG HP MCFG
SSDT HP POWERNOW
SLIC _ASUS_ Notebook
I have tried the uninstallation method from another microsoft help site but it didn't work. I even tried to download third party uninstaller and it doesn't work either.
Thursday, November 6, 2008 6:32 AM
Answers
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redangel7,
Please submit a service request with Microsoft Product Support. Include your Product Key for Windows so that we may analyze specifics surrounding the problems you are encountering. Then run the Microsoft Genuine Advantage Diagnostic Test (MGADT) again for inclusion with the support incident. This will enable us to review current information after the changes you made. Once this is completed, please reply back to this post and provide the SR # generated by the service request .
MGADT:
http://go.microsoft.com/fwlink/?LinkId=52029
Thank you again for contacting us in the Office Genuine Advantage (OGA) program forums.
Antron-Monday, November 10, 2008 10:33 PM
All replies
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Hello redangel7,
I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.What is the URL link and the name of the templates?
Are you receiving an "Error Message"?
Also on the template’s download page, do you see a ActiveX Control Banner?On the Tools menu, click Internet Options.
• Select the Security tab
• Make sure that the Internet content zone is selected and click Custom Level.
• Set Run ActiveX controls and plug-ins to Enable.
• Set Script ActiveX controls marked safe for scripting to Enable.
• Click OK.
• Close all the instence of Internet Explorer and re-open it.
This will try and identify the individual issue you may be experiencing.
Antron-Thursday, November 6, 2008 7:10 PM -
Hi Antron,
I don't have any URL Link because I'm downloading it from the Office application itself. I just click New, and select any templates from the Microsoft Office Online. Any template will return the same result. I don't know which Error Message do you refer to, but i do get a box with the title "Microsoft Office Genuine Advantage" saying, "You might be a victim of software counterfeiting. The following Microsoft Office Software installed in your computer is not genuine:" and followed with the name of the Office Application that I currently use. Since the download is initiated from the Office Application, so I suppose that there is no ActiveX bar shown.
I used to be able to download all templates but once I reformat my computer and re-install the office, the problem occurs. Any help would be much appreciated. Thank you.
Monday, November 10, 2008 5:20 PM -
redangel7,
Please submit a service request with Microsoft Product Support. Include your Product Key for Windows so that we may analyze specifics surrounding the problems you are encountering. Then run the Microsoft Genuine Advantage Diagnostic Test (MGADT) again for inclusion with the support incident. This will enable us to review current information after the changes you made. Once this is completed, please reply back to this post and provide the SR # generated by the service request .
MGADT:
http://go.microsoft.com/fwlink/?LinkId=52029
Thank you again for contacting us in the Office Genuine Advantage (OGA) program forums.
Antron-Monday, November 10, 2008 10:33 PM -
I have the same problem, except I have never uninstalled office, I have never downloaded any office downloads or anything. The very first time I have tried to download a buisness card format it says the same message. I have only been using Office 2007 for about 5 or 6 moths approx!! It is a brand new laptop and has only had Office Student 2007 on it.
Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
Windows Product ID: 89578-OEM-7332157-00237
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {39896573-41D8-4655-A05D-14D20B2F5808}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080917-1612
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007eBrowser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{39896573-41D8-4655-A05D-14D20B2F5808}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-2646728597-1754069193-2364219729</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20080528000000.000000+000</Date></BIOS><HWID>5E323507018400FA</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1A338AEEFBC0F24</Val><Hash>DfEB1YAAR43lF9NbHvQZu2VW/wQ=</Hash><Pid>81602-914-8258221-68791</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500237-02-1033-6001.0000-2552008
Installation ID: 020683256865528671880725364950785733453543179565341100
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: RJ34F
License Status: LicensedHWID Data-->
HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAJJQw2kzWOhWckUaDRFvSOmjp8vRaW24gso+sViqFOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
HPET TOSINV TOSINV00
BOOT TOSINV TOSINV00
MCFG TOSINV TOSINV00
ASF! TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT PmRef CpuPm
Tuesday, November 18, 2008 4:48 AM