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Validation of Office 2003 --- Help please RRS feed

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    I recently took my computer into a shop as it has some nasty Trojan so needed to have it cleaned and all restored.

    I have always has genuine Microsoft products and software. The shop updated my outlook to 2003 apparently, I only noticed this when it was returned. Now almost a month later I keep getting the validation box up. I managed to validate windows but cannot office as I believe it was issued to the shop /company who cleaned it and updated it. 

    My question is how I know get this validated please, or do I have to go back to the shop for it to be sorted out.

    Any help would be appreciated.

    Thanks

    Sunday, October 11, 2009 2:30 PM

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    Hello Music Lady,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Your HP computer currently has a nongenuine volume licensing installation of Office 2003 Professional, and that installation was done with a now-blocked Volume Licensing Key.

    Based on your comments in your first post, it looks like the repair shop installed this nongenuine Office.  In order to Get Genuine once again, you will have to uninstall this Office 2003 and put back your original installation of Office.


    Also, note the large list of mismached files:

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.5781]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]


    This list could be an indicator of a "hacked and cracked" installation of Windows.

    Looking at your report, they also used a systembuilder/OEM edition of Windows XP Pro when installing Windows back onto your computer.  Did your computer originally have Windows XP Pro on it?

    Please check the computer for a Certificate of Authenticity, a label about 1" x 3" which will list what edition of Windows came with the computer and on the second line will have "HP" or "HPQ" or "Compaq" printed on it.  Below that is the Product Key.  Please compare the Product Key printed on the CoA with the partial product key in the report, *****-*****-88GHV-99GCC-3PHF3.  Do the characters in the last three groups of characters match what is printed on the CoA?  Note: do not post the entire product key.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 12, 2009 12:37 AM

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    To help us analyze and troubleshoot the issue you are experiencing, please download and run the     Microsoft Genuine Advantage Diagnostics Tool. 

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!

    Carey Frisch
    Sunday, October 11, 2009 3:22 PM
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    Thanks Carey hope this is correct:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-88GHV-99GCC-3PHF3
    Windows Product Key Hash: ZVmgz6hDPlXpHp5UjY+G3cFu1ro=
    Windows Product ID: 76487-OEM-2240875-66669
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {7E120420-EBA3-4E88-9D0D-8A1DD3077FBA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.5781]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7E120420-EBA3-4E88-9D0D-8A1DD3077FBA}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PHF3</PKey><PID>76487-OEM-2240875-66669</PID><PIDType>3</PIDType><SID>S-1-5-21-1220945662-963894560-1801674531</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7700p Convertible Minitower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E1 v02.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20070413000000.000000+000</Date></BIOS><HWID>7FD33ADF0184606A</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57142</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 7619:Compaq Computer Corporation|1190C:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|B978:Compaq Computer Corporation|11933:Compaq Computer Corporation|11933:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|B978:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Sunday, October 11, 2009 11:24 PM
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    Hello Music Lady,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Your HP computer currently has a nongenuine volume licensing installation of Office 2003 Professional, and that installation was done with a now-blocked Volume Licensing Key.

    Based on your comments in your first post, it looks like the repair shop installed this nongenuine Office.  In order to Get Genuine once again, you will have to uninstall this Office 2003 and put back your original installation of Office.


    Also, note the large list of mismached files:

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.5781]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]


    This list could be an indicator of a "hacked and cracked" installation of Windows.

    Looking at your report, they also used a systembuilder/OEM edition of Windows XP Pro when installing Windows back onto your computer.  Did your computer originally have Windows XP Pro on it?

    Please check the computer for a Certificate of Authenticity, a label about 1" x 3" which will list what edition of Windows came with the computer and on the second line will have "HP" or "HPQ" or "Compaq" printed on it.  Below that is the Product Key.  Please compare the Product Key printed on the CoA with the partial product key in the report, *****-*****-88GHV-99GCC-3PHF3.  Do the characters in the last three groups of characters match what is printed on the CoA?  Note: do not post the entire product key.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 12, 2009 12:37 AM