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CRM Administrative installation fails. RRS feed

  • Question

  • Hello forum

    I am trying to create an administrative installation for CRM 4.0

    Here is how I did it.

    - Downloaded the CRM client with the latest roll up included.

    - I have created a Redist directory to include the C++ 2008 SP1 runtime components.

    - I then run setupclient.exe /a /targetdir "\\server\share\crminstall" /l "\\server\share\crminstall\adminlog.log"

    When done the adminlog.log displays no error messages. (If I run without the redist directory, it will display a warning saying that the redist is missing)

    Well everyting looks fine creating the share.

    When executing CrmClient.msi The windows installer runs and disapers quickly again. Nothing is installed. But if I look in Add/Remove programs. It displays the CRM program as installed. If i try to Remove this, it displays the Windows installer again, and does not remove the program. It is stuck.
    Even Windows installer clean up utility does not remove this Entry in add remove programs.

    And here is the weird part. If I copy the administrative share folder to my workstation and execute the CrmClient.msi. The installation works fine. I get the GUI setup and everything.

    Why is the msi not installing anything when the CrmClient.msi is executed from my network share?
    I have tried to put the share on a different file server, and it is the same result.

    The weird thing is that no logfile is created in C:\Users\MyUserName\AppData\Roaming\Microsoft\MSCRM\Logs. (only when running the install locally from my machine).

    Im stuck!

    I downloaded the CRM files 4 times. Build the Administrative share on 2 different servers. The client fails on both my windows 7 and xp.

    So to sum it all up! What is preventing my share msi file. from invoking correctly?







    Wednesday, March 3, 2010 11:35 AM

Answers

  • It's a known problem when you tried to install some application from a shared drive. Workaround - create a batch file to coy file from shared drive install and delete locally folder.


    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    • Marked as answer by Jim Glass Jr Thursday, March 11, 2010 4:04 PM
    Wednesday, March 3, 2010 11:42 AM
  • You may have to call support because this is probably more than one problem here and they will need to know more about your configurations, customizations, and environments.
    CRM Community Guru and Saxophonist
    • Marked as answer by Jim Glass Jr Thursday, March 11, 2010 4:06 PM
    Thursday, March 11, 2010 4:05 PM

All replies

  • It's a known problem when you tried to install some application from a shared drive. Workaround - create a batch file to coy file from shared drive install and delete locally folder.


    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    • Marked as answer by Jim Glass Jr Thursday, March 11, 2010 4:04 PM
    Wednesday, March 3, 2010 11:42 AM
  • It's a known problem when you tried to install some application from a shared drive. Workaround - create a batch file to coy file from shared drive install and delete locally folder.


    My Dynamics CRM Blog: http://bovoweb.blogspot.com

    Hello and thanks for your answer.

    But installing from a batch file is not an option! We are in a situation where we need to deploy CRM as a publiched application and as an assigned application though our GPO infastructure.

    This sould be supported acording to http://technet.microsoft.com/en-us/library/dd979248.aspx

    Wednesday, March 3, 2010 5:14 PM
  • Hi Mobay,
    If you have any drive mapped to use it to install. Problems is with msi package which try to install msi from remote location: \\computername
    if you have at least one shared drive for everyone you can put package to it and it should work.


    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Thursday, March 4, 2010 4:53 PM
  • Hi Mobay,
    If you have any drive mapped to use it to install. Problems is with msi package which try to install msi from remote location: \\computername
    if you have at least one shared drive for everyone you can put package to it and it should work.


    My Dynamics CRM Blog: http://bovoweb.blogspot.com

    Hello again

    Thanks but this fails when trying to install as a published application. (we want to be able to install it from windows add/remove programs)

    I just don't see what sould be the problem installing from a UNC share. Never had this problem with other msi distributions.
    Thursday, March 4, 2010 9:27 PM
  • i'm confused. is the setup file on the network drive or your trying to extract the files to a network drive? the following example should work.

    SetupClient.exe /q /targetdir "c:\program files\Microsoft CRM" INSTALLLEVEL=2 /l c:\log.txt


    http://mscrmblog.net
    Microsoft Certified Business Management Solutions Specialist
    Microsoft Certified CRM Developer
    • Marked as answer by Jim Glass Jr Tuesday, March 9, 2010 9:57 PM
    • Unmarked as answer by Mobay Wednesday, March 10, 2010 6:59 AM
    Tuesday, March 9, 2010 1:21 PM
  • i'm confused. is the setup file on the network drive or your trying to extract the files to a network drive? the following example should work.

    SetupClient.exe /q /targetdir "c:\program files\Microsoft CRM" INSTALLLEVEL=2 /l c:\log.txt


    http://mscrmblog.net
    Microsoft Certified Business Management Solutions Specialist
    Microsoft Certified CRM Developer

    Hello Sir.
    Im tryng to create an administrative install. By using setupclient.exe /a parameter. This is documented in: http://technet.microsoft.com/en-us/library/dd979249.aspx

    Finally after creating this administrative install. You get the MSI file. With is supposed to be used to install CRM from a GPO. Ether by Assigning the MSI to users or allowing users to install this as a published application.

    Before I use the msi in a GPO I must test it.

    The problem I am facing is when executing the msi installer from my network share. example. \\server\share\CRM\CRMClient.msi

    The installer shows up, but does not install anything. Please note that an entry in Add/remove programs is created. But the CRMClient is not installed. Not even is there created a entry in C:\Users\MyUserName\AppData\Roaming\Microsoft\MSCRM\Logs.

    When i copy the file from my share to my computer and then execute the msi installer from there. The CRM client installs perfectly.

    Now what is the reason for the msi installer to fail from a network share?

    Anyone else on this forum except me trying to install CRM through GPO? Or am I the only one facing this problem?


    Tuesday, March 9, 2010 8:00 PM
  • do you have the correct permission on the network share? i.e: execute?
    http://mscrmblog.net
    Microsoft Certified Business Management Solutions Specialist
    Microsoft Certified CRM Developer
    Wednesday, March 10, 2010 11:40 AM
  • do you have the correct permission on the network share? i.e: execute?
    http://mscrmblog.net
    Microsoft Certified Business Management Solutions Specialist
    Microsoft Certified CRM Developer

    Hello again.

    Yes all permissions possible is allowed, and im even running under a domain admin account.

    It falis on two different file servers, and I even tried to use a share we already use for installing our antivirus via GPO. So no permission issues.
    Wednesday, March 10, 2010 4:54 PM
  • You may have to call support because this is probably more than one problem here and they will need to know more about your configurations, customizations, and environments.
    CRM Community Guru and Saxophonist
    • Marked as answer by Jim Glass Jr Thursday, March 11, 2010 4:06 PM
    Thursday, March 11, 2010 4:05 PM