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Faulty windows invalid license help needed RRS feed

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    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {69F4F5B7-D771-41C2-B07E-22BBBC8D6A06}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{69F4F5B7-D771-41C2-B07E-22BBBC8D6A06}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1910842787-3209998646-1101467271</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 5050     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3315</Version><SMBIOSVersion major="2" minor="4"/><Date>20071114000000.000000+000</Date></BIOS><HWID>6D333507018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6000.0000-1392009
    Installation ID: 014032403744170216418252298332740195199926027934869851
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: DR9M6
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAnJ+CLiDF9sEszlACXj9ofYih8vQWEhIQjtmsVnLB

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   ATI     Bowfin 
      BOOT   PTLTD   $SBFTBL$
      MCFG   PTLTD     MCFG 
      SSDT   PTLTD   POWERNOW
      SLIC   ACRSYS  ACRPRDCT


    Any help would be appreciated. Thanks much.

    Answers

    • Tuesday, February 16, 2010 8:58 PMDarin Smith MS<abbr class="affil">MSFT</abbr><abbr class="affil">, Moderator</abbr>Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
       Answer
      Vote As Helpful

      Hello despider,

      Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

      A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

       

      B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

       

         Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

        To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

       

      Alternate steps to change the product key

       

      1)    Click the Start button

      2)    Type: slui.exe 3 and hit the Enter key

      3)    Type in the Product key from the sticker on your computer

      4)    Click the Next button.

      5)    You will be asked if want to Activate, click ok

      6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

      7)    Click the Start button

      8)    Type: slui.exe 4 and hit the Enter key

      9)    Select your location in the drop down menu and click the Next button

      10) The next screen provides the number to call to Activate by Phone

       

      NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.


      Thank you,
      Darin MS 

       

    All Replies

    • Tuesday, February 16, 2010 8:58 PMDarin Smith MS<abbr class="affil">MSFT</abbr><abbr class="affil">, Moderator</abbr>Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
       Answer
      Vote As Helpful

      Hello despider,

      Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

      A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

       

      B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

       

         Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

        To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

       

      Alternate steps to change the product key

       

      1)    Click the Start button

      2)    Type: slui.exe 3 and hit the Enter key

      3)    Type in the Product key from the sticker on your computer

      4)    Click the Next button.

      5)    You will be asked if want to Activate, click ok

      6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

      7)    Click the Start button

      8)    Type: slui.exe 4 and hit the Enter key

      9)    Select your location in the drop down menu and click the Next button

      10) The next screen provides the number to call to Activate by Phone

       

      NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.


      Thank you,
      Darin MS 

       

    • Tuesday, February 16, 2010 11:18 PMdespider Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
       
      You cannot vote on your own post
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      Darin,
      Thanks for the reply. Sadly when I type in slui.exe 3, and 4, it loops me back to the main page of which says windows home product key is invalid for activation. This is the page that is visible when I start up the computer, and only has the options of accessing my computer with reduced function, buying a new product key, or contacting you folks for help.
      I tried it in safe mode as was unable to do anything that way as it said you had to start the computer in normal mode.
      Whenever I close the window that says windows home product key is invalid, it closes down my computer to my sign in screen for my windows profile.
      Any other ideas? Thanks much.
    Friday, February 26, 2010 2:13 AM

Answers

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    Hello despider,

      OK, that makes more sense.

      The disk you borrowed from your friend was most likely an OEM Recovery disk. OEM Recovery software and a full version of Windows are different.

    -OEM Recovery Software: When you use this software you don't actuallt "Install" in the proper sense of the word.  Instead, it places an Image or Snap Shot of how Windows looked when it was fresh from the factory. In addition to all the drives needed by the hardware, the Image also included the OEM SLP key.  

    (An OEM SLP key is a type of key that only works in a computer that originally came with Windows that came pre-installed. The Key looks at the PC's motherboard for an OEM Bios Flag. If it sees that proper Bios Flag, Windows will self-activate)

    -Full Version of Windows: When you use this software, it Installs the software from scratch.  It only includes the Windows software and will ask for a Product Key during install.

      In your situation, the OEM SLP key, that was installed when you used your friends OEM Recovery software, will not work in your computer because your computer did not originally come pre-installed with Vista and does not have the required Vista OEM Bios Flag.

     Here are the two probable reasons why you are unable to change the product key. If the Product Key you are currently trying to enter into your OEM version of Vista is:

    a)  from the sticker on your computer.

    Then it will not work because that Key would be for XP (because your computer originally came with XP) and an XP key will not work in Vista.

    or

    b)  from a Retail copy of Vista that you bought.

    Then that will also not work because a Retail Key will not work in OEM Software.

     I am unsure which of these scenarios is what is happening, but either way, ultimatly the resolution is going to be (you are not going to like it) that you reinstall Vista (either using the Retail software and key that you may have already bought or by buying a retail copy of Vista).  You should first save all your importent files and data off the computer and then install that retail copy of Windows over the top of the OEM one you currently have.

      Note: do not use your friends software again, as you have seen, it will not work.

     I always try to find a fix that will avoid having the user reinstall, but in this situation, the Vista software you currently have installed is just not compatible with any product key you have or you can get.

      In the hope of finding a Bright Side in this post full of bad news: a Retail copy of Windows Vista comes with 90 days of free phone support, so if you end up needing any help installing windows or moving your files and data back into the newly installed Vista or anything else related to Windows, you can just call up and they will walk you thru it.

    Sorry I couldn't provide you a better answer,
    Darin MS

    P.S. You do not need to make a new thread, if you need my attention, just mark this thread back to Unanswered and it will come back up on my radar.
    Tuesday, March 2, 2010 9:55 PM

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    Hello despider,

    Ok, there is one more to change a product key.

    1) Click the "Access my computer with reduced functionality" option
    2) An Internet Browser will open, Type: %windir%\system32\ in the browser's address field
    3) Find the CMD.exe file
    4) Right-click the file and select "Run as Administrator"
    5) A Window with a black background will open
    6) Type: slmgr.vbs -ipk KEY  replace the word KEY with the actual Product Key from the sticker on your computer.

    7a) Type: slmgr.vbs -ato this command should activate Vista, however, you may receive an error. If so, try steps 7b) instead.
    7b) Type: slui.exe 4 This will launch the Activate by Phone wizard. Follow the dirctions to activate Vista by Phone.


    Note: If you have problems with both step 7a) and 7b), you may need to reboot and then follow steps #1) thru #5) again then skip to #7a) or #7b)

    I hope this helps,
    Darin MS
    • Proposed as answer by Darin Smith MS Friday, February 26, 2010 10:07 PM
    Friday, February 26, 2010 10:07 PM
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    I have tried what was mentioned, in various incarnations to no avail. Perhaps this will help a bit with more background.
    My computer came bundlded with XP, and vista ready. Before I was to ever upgrade to Vista, I had to get a new hardrive and start from scratch, as the original one went down. The computer came with no installation disk, so when I got my drive back, it had nothing on it and said I would have to upload windows from an installation disk. I borrowed a friends copy and put vista onto my computer.
    I have since become aware that only one copy of vista is allowed on any one computer, which might explain why nothing works. Is there a way to do this without reinstalling everything, buying a new vista copy?
    Thanks
    Tuesday, March 2, 2010 7:50 PM
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    Hello despider,

      OK, that makes more sense.

      The disk you borrowed from your friend was most likely an OEM Recovery disk. OEM Recovery software and a full version of Windows are different.

    -OEM Recovery Software: When you use this software you don't actuallt "Install" in the proper sense of the word.  Instead, it places an Image or Snap Shot of how Windows looked when it was fresh from the factory. In addition to all the drives needed by the hardware, the Image also included the OEM SLP key.  

    (An OEM SLP key is a type of key that only works in a computer that originally came with Windows that came pre-installed. The Key looks at the PC's motherboard for an OEM Bios Flag. If it sees that proper Bios Flag, Windows will self-activate)

    -Full Version of Windows: When you use this software, it Installs the software from scratch.  It only includes the Windows software and will ask for a Product Key during install.

      In your situation, the OEM SLP key, that was installed when you used your friends OEM Recovery software, will not work in your computer because your computer did not originally come pre-installed with Vista and does not have the required Vista OEM Bios Flag.

     Here are the two probable reasons why you are unable to change the product key. If the Product Key you are currently trying to enter into your OEM version of Vista is:

    a)  from the sticker on your computer.

    Then it will not work because that Key would be for XP (because your computer originally came with XP) and an XP key will not work in Vista.

    or

    b)  from a Retail copy of Vista that you bought.

    Then that will also not work because a Retail Key will not work in OEM Software.

     I am unsure which of these scenarios is what is happening, but either way, ultimatly the resolution is going to be (you are not going to like it) that you reinstall Vista (either using the Retail software and key that you may have already bought or by buying a retail copy of Vista).  You should first save all your importent files and data off the computer and then install that retail copy of Windows over the top of the OEM one you currently have.

      Note: do not use your friends software again, as you have seen, it will not work.

     I always try to find a fix that will avoid having the user reinstall, but in this situation, the Vista software you currently have installed is just not compatible with any product key you have or you can get.

      In the hope of finding a Bright Side in this post full of bad news: a Retail copy of Windows Vista comes with 90 days of free phone support, so if you end up needing any help installing windows or moving your files and data back into the newly installed Vista or anything else related to Windows, you can just call up and they will walk you thru it.

    Sorry I couldn't provide you a better answer,
    Darin MS

    P.S. You do not need to make a new thread, if you need my attention, just mark this thread back to Unanswered and it will come back up on my radar.
    Tuesday, March 2, 2010 9:55 PM
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    I am humbled, saddened, and embarrased. I contacted my computer manufacturer to see if they will ship me the disk that should have come with my computer originally.
    Wednesday, March 3, 2010 3:22 AM
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    Please see: Acer Recovery Media Purchase Program
    Carey Frisch
    Wednesday, March 3, 2010 4:22 AM
    Moderator