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Faulty windows invalid license help needed

Question
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Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0x80004005
Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
Windows Product ID: 89578-OEM-7332157-00141
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {69F4F5B7-D771-41C2-B07E-22BBBC8D6A06}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{69F4F5B7-D771-41C2-B07E-22BBBC8D6A06}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1910842787-3209998646-1101467271</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 5050 </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>v1.3315</Version><SMBIOSVersion major="2" minor="4"/><Date>20071114000000.000000+000</Date></BIOS><HWID>6D333507018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6000.16386
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500141-02-1033-6000.0000-1392009
Installation ID: 014032403744170216418252298332740195199926027934869851
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: DR9M6
License Status: UnlicensedWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAnJ+CLiDF9sEszlACXj9ofYih8vQWEhIQjtmsVnLBOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP ATI Bowfin
BOOT PTLTD $SBFTBL$
MCFG PTLTD MCFG
SSDT PTLTD POWERNOW
SLIC ACRSYS ACRPRDCT
Any help would be appreciated. Thanks much.Answers
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Tuesday, February 16, 2010 8:58 PM
Darin Smith MS<abbr class="affil">MSFT</abbr><abbr class="affil">, Moderator</abbr>
Vote As HelpfulHello despider,
Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
B) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.
To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.
Alternate steps to change the product key
1) Click the Start button
2) Type: slui.exe 3 and hit the Enter key
3) Type in the Product key from the sticker on your computer
4) Click the Next button.
5) You will be asked if want to Activate, click ok
6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)
7) Click the Start button
8) Type: slui.exe 4 and hit the Enter key
9) Select your location in the drop down menu and click the Next button
10) The next screen provides the number to call to Activate by Phone
NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.
Thank you,
Darin MS- Marked As Answer byDarin Smith MS<abbr class="affil">MSFT</abbr><abbr class="affil">, Moderator</abbr>Tuesday, February 16, 2010 8:58 PM
All Replies
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Tuesday, February 16, 2010 8:58 PM
Darin Smith MS<abbr class="affil">MSFT</abbr><abbr class="affil">, Moderator</abbr>
Vote As HelpfulHello despider,
Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
B) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.
To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.
Alternate steps to change the product key
1) Click the Start button
2) Type: slui.exe 3 and hit the Enter key
3) Type in the Product key from the sticker on your computer
4) Click the Next button.
5) You will be asked if want to Activate, click ok
6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)
7) Click the Start button
8) Type: slui.exe 4 and hit the Enter key
9) Select your location in the drop down menu and click the Next button
10) The next screen provides the number to call to Activate by Phone
NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.
Thank you,
Darin MS- Marked As Answer byDarin Smith MS<abbr class="affil">MSFT</abbr><abbr class="affil">, Moderator</abbr>Tuesday, February 16, 2010 8:58 PM
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0Darin,
Thanks for the reply. Sadly when I type in slui.exe 3, and 4, it loops me back to the main page of which says windows home product key is invalid for activation. This is the page that is visible when I start up the computer, and only has the options of accessing my computer with reduced function, buying a new product key, or contacting you folks for help.
I tried it in safe mode as was unable to do anything that way as it said you had to start the computer in normal mode.
Whenever I close the window that says windows home product key is invalid, it closes down my computer to my sign in screen for my windows profile.
Any other ideas? Thanks much.
Friday, February 26, 2010 2:13 AM -
Answers
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Hello despider,
OK, that makes more sense.
The disk you borrowed from your friend was most likely an OEM Recovery disk. OEM Recovery software and a full version of Windows are different.
-OEM Recovery Software: When you use this software you don't actuallt "Install" in the proper sense of the word. Instead, it places an Image or Snap Shot of how Windows looked when it was fresh from the factory. In addition to all the drives needed by the hardware, the Image also included the OEM SLP key.
(An OEM SLP key is a type of key that only works in a computer that originally came with Windows that came pre-installed. The Key looks at the PC's motherboard for an OEM Bios Flag. If it sees that proper Bios Flag, Windows will self-activate)
-Full Version of Windows: When you use this software, it Installs the software from scratch. It only includes the Windows software and will ask for a Product Key during install.
In your situation, the OEM SLP key, that was installed when you used your friends OEM Recovery software, will not work in your computer because your computer did not originally come pre-installed with Vista and does not have the required Vista OEM Bios Flag.
Here are the two probable reasons why you are unable to change the product key. If the Product Key you are currently trying to enter into your OEM version of Vista is:
a) from the sticker on your computer.
Then it will not work because that Key would be for XP (because your computer originally came with XP) and an XP key will not work in Vista.
or
b) from a Retail copy of Vista that you bought.
Then that will also not work because a Retail Key will not work in OEM Software.
I am unsure which of these scenarios is what is happening, but either way, ultimatly the resolution is going to be (you are not going to like it) that you reinstall Vista (either using the Retail software and key that you may have already bought or by buying a retail copy of Vista). You should first save all your importent files and data off the computer and then install that retail copy of Windows over the top of the OEM one you currently have.
Note: do not use your friends software again, as you have seen, it will not work.
I always try to find a fix that will avoid having the user reinstall, but in this situation, the Vista software you currently have installed is just not compatible with any product key you have or you can get.
In the hope of finding a Bright Side in this post full of bad news: a Retail copy of Windows Vista comes with 90 days of free phone support, so if you end up needing any help installing windows or moving your files and data back into the newly installed Vista or anything else related to Windows, you can just call up and they will walk you thru it.
Sorry I couldn't provide you a better answer,
Darin MS
P.S. You do not need to make a new thread, if you need my attention, just mark this thread back to Unanswered and it will come back up on my radar.- Marked as answer by Darin Smith MS Tuesday, March 2, 2010 10:04 PM
Tuesday, March 2, 2010 9:55 PM
All replies
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Hello despider,
Ok, there is one more to change a product key.
1) Click the "Access my computer with reduced functionality" option
2) An Internet Browser will open, Type: %windir%\system32\ in the browser's address field
3) Find the CMD.exe file
4) Right-click the file and select "Run as Administrator"
5) A Window with a black background will open
6) Type: slmgr.vbs -ipk KEY replace the word KEY with the actual Product Key from the sticker on your computer.
7a) Type: slmgr.vbs -ato this command should activate Vista, however, you may receive an error. If so, try steps 7b) instead.
7b) Type: slui.exe 4 This will launch the Activate by Phone wizard. Follow the dirctions to activate Vista by Phone.
Note: If you have problems with both step 7a) and 7b), you may need to reboot and then follow steps #1) thru #5) again then skip to #7a) or #7b)
I hope this helps,
Darin MS- Proposed as answer by Darin Smith MS Friday, February 26, 2010 10:07 PM
Friday, February 26, 2010 10:07 PM -
I have tried what was mentioned, in various incarnations to no avail. Perhaps this will help a bit with more background.
My computer came bundlded with XP, and vista ready. Before I was to ever upgrade to Vista, I had to get a new hardrive and start from scratch, as the original one went down. The computer came with no installation disk, so when I got my drive back, it had nothing on it and said I would have to upload windows from an installation disk. I borrowed a friends copy and put vista onto my computer.
I have since become aware that only one copy of vista is allowed on any one computer, which might explain why nothing works. Is there a way to do this without reinstalling everything, buying a new vista copy?
ThanksTuesday, March 2, 2010 7:50 PM -
Hello despider,
OK, that makes more sense.
The disk you borrowed from your friend was most likely an OEM Recovery disk. OEM Recovery software and a full version of Windows are different.
-OEM Recovery Software: When you use this software you don't actuallt "Install" in the proper sense of the word. Instead, it places an Image or Snap Shot of how Windows looked when it was fresh from the factory. In addition to all the drives needed by the hardware, the Image also included the OEM SLP key.
(An OEM SLP key is a type of key that only works in a computer that originally came with Windows that came pre-installed. The Key looks at the PC's motherboard for an OEM Bios Flag. If it sees that proper Bios Flag, Windows will self-activate)
-Full Version of Windows: When you use this software, it Installs the software from scratch. It only includes the Windows software and will ask for a Product Key during install.
In your situation, the OEM SLP key, that was installed when you used your friends OEM Recovery software, will not work in your computer because your computer did not originally come pre-installed with Vista and does not have the required Vista OEM Bios Flag.
Here are the two probable reasons why you are unable to change the product key. If the Product Key you are currently trying to enter into your OEM version of Vista is:
a) from the sticker on your computer.
Then it will not work because that Key would be for XP (because your computer originally came with XP) and an XP key will not work in Vista.
or
b) from a Retail copy of Vista that you bought.
Then that will also not work because a Retail Key will not work in OEM Software.
I am unsure which of these scenarios is what is happening, but either way, ultimatly the resolution is going to be (you are not going to like it) that you reinstall Vista (either using the Retail software and key that you may have already bought or by buying a retail copy of Vista). You should first save all your importent files and data off the computer and then install that retail copy of Windows over the top of the OEM one you currently have.
Note: do not use your friends software again, as you have seen, it will not work.
I always try to find a fix that will avoid having the user reinstall, but in this situation, the Vista software you currently have installed is just not compatible with any product key you have or you can get.
In the hope of finding a Bright Side in this post full of bad news: a Retail copy of Windows Vista comes with 90 days of free phone support, so if you end up needing any help installing windows or moving your files and data back into the newly installed Vista or anything else related to Windows, you can just call up and they will walk you thru it.
Sorry I couldn't provide you a better answer,
Darin MS
P.S. You do not need to make a new thread, if you need my attention, just mark this thread back to Unanswered and it will come back up on my radar.- Marked as answer by Darin Smith MS Tuesday, March 2, 2010 10:04 PM
Tuesday, March 2, 2010 9:55 PM -
I am humbled, saddened, and embarrased. I contacted my computer manufacturer to see if they will ship me the disk that should have come with my computer originally.Wednesday, March 3, 2010 3:22 AM
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Please see: Acer Recovery Media Purchase Program
Carey FrischWednesday, March 3, 2010 4:22 AMModerator