wga mistery RRS feed

  • Question

  • Hello,


    I was wondering if somenone might help me. I've got Windows XP Pro on my notebook. My other company colleagues that have the very same type of notebook, with the very same software bought by our company never experienced these kind of problems. I've constantly (more than 2 weeks) have blue star notification in my systray telling me "Unable to complete Windows genuine validation". My company IT support suggests to reinstall everything (but there's so much software it will definetely takes several days). I' ve checked and checked again, both by the web and Microsoft desktop application (from url that you provided) and both OS and Office seemed genuine. However, I'm passing the results of Diagnostic Report (without Product ID) to see if you or anyone else can help me (of course, without need to reinstall everything). Thank you in advance!



    Diagnostic Report (1.7.0039.0):
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-KJ9G7-3WMBK-CHPKD
    Windows Product Key Hash: q585NLsNGxcg4X6dOj5d/kvEFrw=

    Windows Product ID Type: 1
    CSVLK Server: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {613FA644-ABF6-46CA-9668-65110C07266E}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{613FA644-ABF6-46CA-9668-65110C07266E}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CHPKD</PKey><PID>76487-640-4406932-23604</PID><PIDType>1</PIDType><SID>S-1-5-21-436374069-113007714-839522115</SID><SYSTEM><Manufacturer>Compaq </Manufacturer><Model>EVON800</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>68P4W Ver. F.0F</Version><SMBIOSVersion major="2" minor="3"/><Date>20030326000000.000000+000</Date></BIOS><HWID>96DE3107018400D2</HWID><UserLCID>081A</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>2F32EB010F9F500</Val><Hash>bAc1iJ34klrBoBOYWUiSuHd8qI4=</Hash><Pid>73931-640-3619907-57645</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>35794AEA9FD2586</Val><Hash>yqyOv3cjkXM1o/aoqJfUFFTWcyY=</Hash><Pid>89388-707-1125212-65639</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Monday, July 9, 2007 8:23 PM


  • Are you receiving any error codes? 



    stephen holm , ms

    Friday, September 14, 2007 11:55 PM