paid for a renewal have yet to receive it RRS feed

  • General discussion

  • 1/5/08 I renewed my ONE, In order to do this I was prompted to have a HOTMAIL account so I did. Within a day I received this E-MAIL thanking me for my purschase. I still have an orange balloon telling me to renew. I've edited all the info on my account it shows "PAID IN FULL". Where do I go from here?

    Thanks for any help, Ken


    Dear kenneth Manchester,

    This mail is confirmation that you successfully purchased Windows Live OneCare on Saturday, January 05, 2008. Here is a description of your purchase:

    You have selected a one year subscription to Windows Live OneCare (covers up to 3 PCs) for $49.95 plus tax. Windows Live OneCare is the all-in-one security and performance service for your Windows XP or Windows Vista-based PC and includes Antivirus, Antispyware, Anti-Phishing, Managed Firewall, Performance Tune-Ups, Data Backup, and Support. This is an annual subscription that will be automatically charged to your credit card every year at the then current price unless you cancel your account or select an alternative plan. You must agree to the Windows Live OneCare Subscription Agreement to access the service. Major credit card required. Prices subject to change. Valid in US only.

    For information about your account, go to https://billing.microsoft.com, and select one of the following options:
    • To update payment information, click on the payment method's link under 'Payment type', on the next page click 'Go to payment method information', and on the next page click 'Edit payment method information'.
    • For information about canceling a service, click the service name, and then on the next page click 'Cancel my service'.
    • To view a billing statement for a payment method, click the payment method's link under 'Payment type'.
    • To review the agreement that you accepted when purchasing a service, click the service name, and then on the next page click 'Read service agreement'.
    • For help with your account, click 'Contact support'.

    Thank you for using Microsoft Online Services.

    Microsoft Customer Support

    Note: Please do not respond to this message.
    To receive notifications at a different e-mail address, sign in to your account at https://billing.microsoft.com, select 'Go to personal information', then click 'Edit personal information', change the 'Contact e-mail', and click 'Save'.
    For more information on online safety visit http://www.microsoft.com/phishing.

    Microsoft respects your privacy, to learn more, please read our online privacy statement at http://go.microsoft.com/fwlink/?LinkId=74170

    Microsoft Corporation
    One Microsoft Way
    Redmond, WA 98052

    Form: 21


      Wednesday, January 9, 2008 11:44 PM

    All replies

    • In OneCare, click on check for updates. What happens?

      Is the date and time on your PC correct?

      You may want to contact support - 

      How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

      If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.



      Thursday, January 10, 2008 1:50 AM
    • Stephen, Thank you for the fast responce. When I click updates it checks and saids you are up todate.

      Yes the day and time are correct. When I try to renew through my version of ONE it brings me to me e-mail address and asks for my password after entering it Well I think you can see what happends.

      We can't complete your request right now. Please try again later.

      If you get this message more than once, report it as a recurring problem.

      If I press continue I'm promped to view my account that states I'm paid in full.

      And an other dead end. I'm not to sure if it matter but I upgraded to Vista the first day it was out and purshased my own version of ONE. I've still got time left before my scrip before it runs out. I must admit this isn't what I'd expect from Microsoft.


      Thursday, January 10, 2008 11:17 PM
    • There appears to be a problem with getting the subscription data from the server to your copy of OneCare. My recommendation is to contact support. Alternatively, since you have an active subscription that shows the correct renewal status on the Billing site, you may want to try uninstalling OneCare, reinstalling it and activating with your same LiveID. Note that all settings you may have modified will be lost if you reinstall.



      Friday, January 11, 2008 12:22 PM

      Sunday, January 13, 2008 3:12 PM
    • You didn't include any text in your reply, Ken. Did you have an update on this problem?



      Sunday, January 13, 2008 7:35 PM