Hp Pavilion dv6 with Windows 7 - Windows Not Genuine

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  Hello Aeroplano,

  Your HP Pavilion laptop has the expected OEM SLP license and HP deployment product key for Windows 7 Home Premium, so I don't think you have a counterfeit installation of Windows.

  Can you confirm that the laptop has a Certificate of Authenticity (CoA) for Windows 7 Home Premium with HP/Compaq printed on it, affixed to the bottom of the laptop, or maybe inside the laptop's battery compartment? (Don't post the product key on the CoA.)

  Does this Windows installation have a third party program installed that changes the display language of Windows?  A popular program of this type is called Vistalizator.

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  Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

  • Edited by Dan at IT Associates Thursday, August 26, 2010 5:18 PM typo
  • Proposed as answer by Darin Smith MS Thursday, August 26, 2010 7:47 PM

  Thursday, August 26, 2010 5:17 PM
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  Does this Windows installation have a third party program installed that changes the display language of Windows?  A popular program of this type is called Vistalizator.

  If so, please see Vistalizator, Multilingual users and Validation problems. for further information on this issue.
  

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  Darin MS

  • Proposed as answer by Darin Smith MS Thursday, August 26, 2010 7:47 PM

  Thursday, August 26, 2010 7:47 PM
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  Thanks for the quick reply both of you! The laptop does have a CoA on the bottom and it looks legitimate.

  I still have a couple of questions about the answer Darin Smith recommends. It may be that the installation of a program changed the language at some point and is the cause of the "not genuine" message but I can't be certain which program installation made the change because since I started using the laptop I've been installing a lot of automatic updates and several programs I use and can't tell which one made the error occur (so I can't run the program to change the MUI packs that started the problem as the article: "This copy of Windows is not genuine" warning when MUI packs are installed in Windows 7" http://support.microsoft.com/kb/2105247/ says I should do.).

  Then tried this solution:

  "UPDATE: Microsoft Assisted Support now has a tool that will revert Windows back to it's default language.  This will resolve theVistalizator/Language Pack issue described above. This is an internal Microsoft tool and can only be used by contacting Microsoft Assisted Support at one of the following URLs:

  North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

  Outside North America:
  http://support.microsoft.com/contactus/?ws=support#tab0"

  Which I could not use because it sent me to the "contact us" page and asked me for the Product Id number which i wrote down and says it's going to cost me to contact them... (GRRR!!!)

  So it comes down to.... Can I run the vistalizator to change the language back to original? If that is possible, how do I do that? I dont even know what vistalizator is! I hope there is a solution for this!

  Thank you again!

   

  Friday, August 27, 2010 2:17 AM
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  http://support.microsoft.com/gp/contactwga

  Try this, if you do not know the source of the MUI files then maybe the WGA folks can help you or point you in the right direction. Not sure if they will assist with language pack problems but they are the people who know how to fix WGA issues that can't be fixed relatively easily here.

  Friday, August 27, 2010 2:29 AM
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  North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

  Outside North America:
  http://support.microsoft.com/contactus/?ws=support#tab0"

  Which I could not use because it sent me to the "contact us" page and asked me for the Product Id number which i wrote down and says it's going to cost me to contact them... (GRRR!!!)

  
  If you used the North America link, it should have linked you directly to the WGA support page and WGA support is at No Cost.

  If you used the Outside North America link, it depends on what region you are in and if that region provides no-cost WGA support.  You may try clicking the North America link and selecting the contact support by Chat option. Tell the support rep that you have a vistalizator related Non-Genuine issue.

  Thank you,

  ---

  Darin MS

  • Marked as answer by Darin Smith MS Friday, August 27, 2010 5:13 PM

  Friday, August 27, 2010 5:13 PM
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  Hi again. Thank you all for your recommendations. Although I couldn't use them because somehow it always directed me to a page saying it would cost me to contact and the link Carl_OH provided is very vague and usually leads to more and more options I didn't know what to choose. I decided to use HP Recovery Manager to set the lap to factory conditions, although it erased the trial version of Office, everything else is there, all I have to do now is re-install the automatic updates and a couple of programs that I installed. After finishing reinstalling the OS I logged in to microsoft.com and validated Windows successfully. Windows was originally in english and at some point it changed to spanish and i didnt even notice. DUH. haha. I ran the MGA tool again so if you could check that everything is all right. Thanks!

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {84AD5BD8-BE2F-4A58-8CA5-1E22EA5C4971}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7600.win7_rtm.090713-1255
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{84AD5BD8-BE2F-4A58-8CA5-1E22EA5C4971}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-205840486-1957102364-2373141931</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1C</Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>17BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time (Mexico)(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7600.16385

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2392010
  Installation ID: 019923893082597863725746293451448951985196550060817591
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3Q6C9
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 8/28/2010 1:48:51 AM

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: N/A
  HealthStatus: 0x0000000000000000
  Event Time Stamp: N/A
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: LgAAAAIAAQABAAEAAAABAAAAAgABAAEA6GEMMaao/9ySUyoEKFDShwYpbm1cXQ==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   HPQOEM  SLIC-MPC
    FACP   HPQOEM  SLIC-MPC
    HPET   HPQOEM  SLIC-MPC
    BOOT   HPQOEM  SLIC-MPC
    MCFG   HPQOEM  SLIC-MPC
    WDRT   HPQOEM  SLIC-MPC
    ASF!   HPQOEM  SLIC-MPC
    SLIC   HPQOEM  SLIC-MPC
    ASPT   HPQOEM  SLIC-MPC
    SSDT   PmRef  CpuPm

   

  Saturday, August 28, 2010 5:52 AM
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  At the link I provided look on the right of the page, there are options for email, chat, or phone.

  Saturday, August 28, 2010 11:54 AM