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Hp Pavilion dv6 with Windows 7 - Windows Not Genuine

    Question

  • I bought a refurbished hp laptop and after several days a message says that my copy of windows 7 is not original, I don't know how this could happen or if it is true at all. Can anyone help? Please! I read another post and it said to download and run MGA tool, I run it and this is the result. What is the next step? Was I sold a pirate copy of windows?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {EEB21B0B-7E5D-49E2-94C5-46C466BF2F8E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\es-ES\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\es-ES\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\es-ES\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\es-ES\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\es-ES\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\es-ES\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\es-ES\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\es-ES\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\es-ES\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\es-ES\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EEB21B0B-7E5D-49E2-94C5-46C466BF2F8E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-388472387-3997161059-212423297</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1C</Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>EEB83607018400FC</HWID><UserLCID>080A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar central (México)(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versión del Servicio de licencias de software: 6.1.7600.16385

    Nombre: Windows(R) 7, HomePremium edition
    Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Id. de activación: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID extendido: 00359-00178-926-800010-02-1033-7600.0000-0432010
    Id. de instalación: 010505000686059786827560040836221744893435564434029641
    URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
    URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
    URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
    URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
    Clave de producto parcial: 3Q6C9
    Estado de la licencia: con licencia
    Recuento de rearmado de Windows restante: 1
    Hora de confianza: 25/08/2010 09:19:58 p.m.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 8:23:2010 18:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GEMMaaoklMqBChQ0odubVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      WDRT   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      ASPT   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm

     

    Thursday, August 26, 2010 2:30 AM

Answers

  • North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0"

    Which I could not use because it sent me to the "contact us" page and asked me for the Product Id number which i wrote down and says it's going to cost me to contact them... (GRRR!!!)


    If you used the North America link, it should have linked you directly to the WGA support page and WGA support is at No Cost.

    If you used the Outside North America link, it depends on what region you are in and if that region provides no-cost WGA support.  You may try clicking the North America link and selecting the contact support by Chat option. Tell the support rep that you have a vistalizator related Non-Genuine issue.

    Thank you,


    Darin MS
    Friday, August 27, 2010 5:13 PM
    Owner

All replies

  • Hello Aeroplano,

    Your HP Pavilion laptop has the expected OEM SLP license and HP deployment product key for Windows 7 Home Premium, so I don't think you have a counterfeit installation of Windows.

    Can you confirm that the laptop has a Certificate of Authenticity (CoA) for Windows 7 Home Premium with HP/Compaq printed on it, affixed to the bottom of the laptop, or maybe inside the laptop's battery compartment? (Don't post the product key on the CoA.)

    Does this Windows installation have a third party program installed that changes the display language of Windows?  A popular program of this type is called Vistalizator.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, August 26, 2010 5:17 PM
  • Does this Windows installation have a third party program installed that changes the display language of Windows?  A popular program of this type is called Vistalizator.

    If so, please see Vistalizator, Multilingual users and Validation problems. for further information on this issue.

    Darin MS
    Thursday, August 26, 2010 7:47 PM
    Owner
  • Thanks for the quick reply both of you! The laptop does have a CoA on the bottom and it looks legitimate.

    I still have a couple of questions about the answer Darin Smith recommends. It may be that the installation of a program changed the language at some point and is the cause of the "not genuine" message but I can't be certain which program installation made the change because since I started using the laptop I've been installing a lot of automatic updates and several programs I use and can't tell which one made the error occur (so I can't run the program to change the MUI packs that started the problem as the article: "This copy of Windows is not genuine" warning when MUI packs are installed in Windows 7" http://support.microsoft.com/kb/2105247/ says I should do.).

    Then tried this solution:

    "UPDATE: Microsoft Assisted Support now has a tool that will revert Windows back to it's default language.  This will resolve theVistalizator/Language Pack issue described above. This is an internal Microsoft tool and can only be used by contacting Microsoft Assisted Support at one of the following URLs:

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0"

    Which I could not use because it sent me to the "contact us" page and asked me for the Product Id number which i wrote down and says it's going to cost me to contact them... (GRRR!!!)

    So it comes down to.... Can I run the vistalizator to change the language back to original? If that is possible, how do I do that? I dont even know what vistalizator is! I hope there is a solution for this!

    Thank you again!

     

    Friday, August 27, 2010 2:17 AM
  • http://support.microsoft.com/gp/contactwga

    Try this, if you do not know the source of the MUI files then maybe the WGA folks can help you or point you in the right direction. Not sure if they will assist with language pack problems but they are the people who know how to fix WGA issues that can't be fixed relatively easily here.

    Friday, August 27, 2010 2:29 AM
  • North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0"

    Which I could not use because it sent me to the "contact us" page and asked me for the Product Id number which i wrote down and says it's going to cost me to contact them... (GRRR!!!)


    If you used the North America link, it should have linked you directly to the WGA support page and WGA support is at No Cost.

    If you used the Outside North America link, it depends on what region you are in and if that region provides no-cost WGA support.  You may try clicking the North America link and selecting the contact support by Chat option. Tell the support rep that you have a vistalizator related Non-Genuine issue.

    Thank you,


    Darin MS
    Friday, August 27, 2010 5:13 PM
    Owner
  • Hi again. Thank you all for your recommendations. Although I couldn't use them because somehow it always directed me to a page saying it would cost me to contact and the link Carl_OH provided is very vague and usually leads to more and more options I didn't know what to choose. I decided to use HP Recovery Manager to set the lap to factory conditions, although it erased the trial version of Office, everything else is there, all I have to do now is re-install the automatic updates and a couple of programs that I installed. After finishing reinstalling the OS I logged in to microsoft.com and validated Windows successfully. Windows was originally in english and at some point it changed to spanish and i didnt even notice. DUH. haha. I ran the MGA tool again so if you could check that everything is all right. Thanks!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {84AD5BD8-BE2F-4A58-8CA5-1E22EA5C4971}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{84AD5BD8-BE2F-4A58-8CA5-1E22EA5C4971}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-205840486-1957102364-2373141931</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1C</Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>17BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time (Mexico)(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2392010
    Installation ID: 019923893082597863725746293451448951985196550060817591
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 8/28/2010 1:48:51 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAIAAQABAAEAAAABAAAAAgABAAEA6GEMMaao/9ySUyoEKFDShwYpbm1cXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      WDRT   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      ASPT   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm

     

    Saturday, August 28, 2010 5:52 AM
  • At the link I provided look on the right of the page, there are options for email, chat, or phone.

    Saturday, August 28, 2010 11:54 AM