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Why is my XP invalid? RRS feed

  • Question

  • I bought a used clone computer in January with XP installed.  I did not get a CD with it.  It has been working fine and updated regularly since then until yesterday when I got the "invalid in your area" message and black wallpaper.  It checks out in the validate page - all green and passed - yet it is still telling me it is no good where I live.  Please advise.
    Tuesday, August 4, 2009 4:27 PM

Answers

  • Hello goinggoofy,

    What about this info?

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on your CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by goinggoofy Tuesday, August 4, 2009 6:28 PM
    Tuesday, August 4, 2009 5:48 PM
  • Hello goinggoofy,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    A geographically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) and/or region(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently (end of March, 2009 for time zones other than USA, and very recently [last week] for some USA time zones) had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

    Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Regarding Office, please refer to the mgadiag extract below:
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    According to the report, unfortunately your Office installation is also nongenuine, for the same reasons as your Windows installation.  It is an unauthorized installation of a Volume Licensing edition of Office 2003 Professional, and such installation was done with a widely pirated and now-blocked Volume Licensing Key.

    Consumer licenses for XP and Office will always be accompanied by Certificates of Authenticity (CoA), sometimes on the retail box in which retail product was purchased, and other times affixed to the computer (XP) or affixed to the CD folder (Office) when preinstalled by the computer's manufacturer/systembuilder.

    Since you do not have CoAs for either Office or XP, and nor do you have genuine hologrammed CDs for Office or XP, and given the fact that this is not a name-brand computer, it's pretty safe to conclude that the computer has never been licensed to run either Windows or Office.  The type of software piracy that you have been victimized by is called "hard-disk loading" where the seller installs pirated copies of Volume Licensed software on the computer and then sells the computer and the software to you as a package.  http://www.channelweb.co.uk/crn/news/2188866/microsoft-slams-hard-disk

    Your options at this point include:

    1.  Do nothing, the computer will continue to run Windows and Office, albeit with some annoying changes to its appearance.

    2.  Uninstall Windows and Office and install equivalent free open-source software.

    3.  Participate in the Windows Genuine Advantage and Office Genuine Advantage offers that provide genuine Windows and Office at significant discounts.  You should be seeing messaging to that effect on the computer.

    4.  Confront the seller of the computer and demand some sort of redress if the seller claimed or promised that the installed software was genuine, properly licensed Microsoft product; it is not.

    Good Luck!


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by goinggoofy Wednesday, August 5, 2009 3:06 PM
    Wednesday, August 5, 2009 5:08 AM

All replies

  • Hello goinggoofy,

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on your CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by goinggoofy Tuesday, August 4, 2009 6:29 PM
    • Unmarked as answer by goinggoofy Tuesday, August 4, 2009 8:55 PM
    Tuesday, August 4, 2009 4:34 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23971
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {37A60842-0A29-46CE-8AF0-6BEB1B35357F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{37A60842-0A29-46CE-8AF0-6BEB1B35357F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23971</PID><PIDType>1</PIDType><SID>S-1-5-21-1004336348-436374069-854245398</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20021120000000.000000+000</Date></BIOS><HWID>DF2036CF0184A063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>1</stat><msppid></msppid><name>Ultimate Edition</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57185</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 12A5C:Action S.A|1BDE7:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, August 4, 2009 5:17 PM
  • This is the report printout.

    goinggoofy

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23971
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {37A60842-0A29-46CE-8AF0-6BEB1B35357F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{37A60842-0A29-46CE-8AF0-6BEB1B35357F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23971</PID><PIDType>1</PIDType><SID>S-1-5-21-1004336348-436374069-854245398</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20021120000000.000000+000</Date></BIOS><HWID>DF2036CF0184A063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>1</stat><msppid></msppid><name>Ultimate Edition</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57185</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 12A5C:Action S.A|1BDE7:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, August 4, 2009 5:39 PM
  • Hello goinggoofy,

    What about this info?

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on your CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by goinggoofy Tuesday, August 4, 2009 6:28 PM
    Tuesday, August 4, 2009 5:48 PM
  • There is no label of any kind on the outside of the CPU, and the guy I bought it from is no help.  This is all new to him.  The software is Microsoft Windows XP, Professional, Version 2002, Service Pack 3.  Registered to eXPerience 76487-640-XXXXXXX-XXXX, ultimate edition, Intel(R), Manufactured and supported by eXPerience.  This info is what pops up in "System Properties" on screen.  Would the label be inside the machine?
    Tuesday, August 4, 2009 6:36 PM
  • Hello goinggoofy,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    A geographically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) and/or region(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently (end of March, 2009 for time zones other than USA, and very recently [last week] for some USA time zones) had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

    Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Regarding Office, please refer to the mgadiag extract below:
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    According to the report, unfortunately your Office installation is also nongenuine, for the same reasons as your Windows installation.  It is an unauthorized installation of a Volume Licensing edition of Office 2003 Professional, and such installation was done with a widely pirated and now-blocked Volume Licensing Key.

    Consumer licenses for XP and Office will always be accompanied by Certificates of Authenticity (CoA), sometimes on the retail box in which retail product was purchased, and other times affixed to the computer (XP) or affixed to the CD folder (Office) when preinstalled by the computer's manufacturer/systembuilder.

    Since you do not have CoAs for either Office or XP, and nor do you have genuine hologrammed CDs for Office or XP, and given the fact that this is not a name-brand computer, it's pretty safe to conclude that the computer has never been licensed to run either Windows or Office.  The type of software piracy that you have been victimized by is called "hard-disk loading" where the seller installs pirated copies of Volume Licensed software on the computer and then sells the computer and the software to you as a package.  http://www.channelweb.co.uk/crn/news/2188866/microsoft-slams-hard-disk

    Your options at this point include:

    1.  Do nothing, the computer will continue to run Windows and Office, albeit with some annoying changes to its appearance.

    2.  Uninstall Windows and Office and install equivalent free open-source software.

    3.  Participate in the Windows Genuine Advantage and Office Genuine Advantage offers that provide genuine Windows and Office at significant discounts.  You should be seeing messaging to that effect on the computer.

    4.  Confront the seller of the computer and demand some sort of redress if the seller claimed or promised that the installed software was genuine, properly licensed Microsoft product; it is not.

    Good Luck!


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by goinggoofy Wednesday, August 5, 2009 3:06 PM
    Wednesday, August 5, 2009 5:08 AM
  • OK, that clears it up for me.  Thanks for all your help.  I guess we live and learn.
    Wednesday, August 5, 2009 3:09 PM