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Validated but when I open a document..... RRS feed

  • Question

  • when I open a document, in the top left hand corner it says: This copy of Office is not genuine.  I have validated both windows and office and it's fine so why am I getting this?  I have spent hours trying to find a solution but I'm stumped.  I only have a basic knowledge of computers so it's frustrating me.

    regards, Julie.
    Wednesday, June 3, 2009 12:35 PM

Answers

  • Good Morning Julie :-),


    Okay this may answer the question as why you are receiving the non-genuine version. Was your brother's version of Office non-genuine? If so maybe there were remnants left behind which did not uninstall successfully. Next when you re-installed your Office it could still be seeing both your new version as well as the remnants left behind thus triggering the non-genuine flag. There are some steps which you can take to rectify this problem. First please back up your files and registry.

    KB928218 - How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature

    http://support.microsoft.com/kb/928218/en-us.

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, please see the following KB articles.

    KB322756 - How to back up and restore the registry in Windows XP and Windows Vista

    http://support.microsoft.com/kb/322756/


     

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Proposed as answer by Stephen Holm Friday, June 5, 2009 4:29 PM
    • Marked as answer by Stephen Holm Friday, June 12, 2009 1:10 AM
    Friday, June 5, 2009 4:27 PM

All replies

  • Good Morning Julie


    Thank you for visiting us today :-).  Please run the MGA Diagnostic Tool and provide us with the results. We are here to help.  Please follow these steps for assistance:

     

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Microsoft Office is currently installed on your computer?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, June 3, 2009 5:35 PM
  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key:
    Windows Product Key Hash: 
    Windows Product ID: 76477-OEM-2111907-00109
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {C6BAA728-724A-4D39-BE17-2551C5AE8738}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: Yes
    Version: 1.7.69.2
    WgaTray.exe Signed By: N/A, hr = 0x80096010
    WgaLogon.dll Signed By: N/A, hr = 0x80096010

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.35
    WGATray.exe Signed By: N/A, hr = 0x80096010
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6BAA728-724A-4D39-BE17-2551C5AE8738}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QGWPD</PKey><PID>76477-OEM-2111907-00109</PID><PIDType>2</PIDType><SID>S-1-5-21-1257349029-1840199413-4182097603</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1000H</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1501   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090204000000.000000+000</Date><SLPBIOS>ASUSTeK Pegasus,ASUS_FLASH,ASUS_FLASH</SLPBIOS></BIOS><HWID>80BF34970184C065</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>ASUS</name><model>EeePC</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.69.2"/><File Name="WgaLogon.dll" Version="1.7.69.2"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>ACC9E35EBE45F0A</Val><Hash>8B04RlUDa7XKc3BFhxWemX5lX38=</Hash><Pid>81608-901-2106444-65784</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:ASUSTeK Computer Inc|15110:ASUSTeK Computer Inc|16850:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: ASUSTeK Pegasus,ASUS_FLASH,ASUS_FLASH

    OEM Activation 2.0 Data-->
    N/A


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: 
    Windows Product Key Hash: 
    Windows Product ID: 76477-OEM-2111907-00109
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {C6BAA728-724A-4D39-BE17-2551C5AE8738}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: Yes
    Version: 1.7.69.2
    WgaTray.exe Signed By: N/A, hr = 0x80096010
    WgaLogon.dll Signed By: N/A, hr = 0x80096010

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.35
    WGATray.exe Signed By: N/A, hr = 0x80096010
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6BAA728-724A-4D39-BE17-2551C5AE8738}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QGWPD</PKey><PID>76477-OEM-2111907-00109</PID><PIDType>2</PIDType><SID>S-1-5-21-1257349029-1840199413-4182097603</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1000H</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1501   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090204000000.000000+000</Date><SLPBIOS>ASUSTeK Pegasus,ASUS_FLASH,ASUS_FLASH</SLPBIOS></BIOS><HWID>80BF34970184C065</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>ASUS</name><model>EeePC</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.69.2"/><File Name="WgaLogon.dll" Version="1.7.69.2"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>ACC9E35EBE45F0A</Val><Hash>8B04RlUDa7XKc3BFhxWemX5lX38=</Hash><Pid>81608-901-2106444-65784</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:ASUSTeK Computer Inc|15110:ASUSTeK Computer Inc|16850:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: ASUSTeK Pegasus,ASUS_FLASH,ASUS_FLASH

    OEM Activation 2.0 Data-->
    N/A





    I removed the product keys from the diagnostic report above as you asked.

    From the COA:  Office Ultimate Hero 2007 Win32 English Disk Kit Direct
     
    Can't see either the words OEM product or software on the COA


    If there's anything else you need please let me know. Much appreciated for taking the time.

    Julie :)



    Thursday, June 4, 2009 12:02 AM
  • Julie,

    Please re-run the MGA Diag and post back your results. The results do not post the full product key. I posted the other information as sometimes customers may actually provide us with the product key and we would not want that to happen.


    Thank you


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, June 4, 2009 1:11 AM
  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BFDCC-3BMCY-QGWPD
    Windows Product Key Hash: 8dFTlxbCDMH7eCGI/GjBzGT53UI=
    Windows Product ID: 76477-OEM-2111907-00109
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {C6BAA728-724A-4D39-BE17-2551C5AE8738}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: Yes
    Version: 1.7.69.2
    WgaTray.exe Signed By: N/A, hr = 0x80096010
    WgaLogon.dll Signed By: N/A, hr = 0x80096010

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.35
    WGATray.exe Signed By: N/A, hr = 0x80096010
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: c:\program files\mozilla firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6BAA728-724A-4D39-BE17-2551C5AE8738}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QGWPD</PKey><PID>76477-OEM-2111907-00109</PID><PIDType>2</PIDType><SID>S-1-5-21-1257349029-1840199413-4182097603</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1000H</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1501   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090204000000.000000+000</Date><SLPBIOS>ASUSTeK Pegasus,ASUS_FLASH,ASUS_FLASH</SLPBIOS></BIOS><HWID>80BF34970184C065</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>ASUS</name><model>EeePC</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.69.2"/><File Name="WgaLogon.dll" Version="1.7.69.2"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>ACC9E35EBE45F0A</Val><Hash>8B04RlUDa7XKc3BFhxWemX5lX38=</Hash><Pid>81608-901-2106444-65784</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:ASUSTeK Computer Inc|15110:ASUSTeK Computer Inc|16850:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: ASUSTeK Pegasus,ASUS_FLASH,ASUS_FLASH

    OEM Activation 2.0 Data-->
    N/A



    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BFDCC-3BMCY-QGWPD
    Windows Product Key Hash: 8dFTlxbCDMH7eCGI/GjBzGT53UI=
    Windows Product ID: 76477-OEM-2111907-00109
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {C6BAA728-724A-4D39-BE17-2551C5AE8738}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: Yes
    Version: 1.7.69.2
    WgaTray.exe Signed By: N/A, hr = 0x80096010
    WgaLogon.dll Signed By: N/A, hr = 0x80096010

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.35
    WGATray.exe Signed By: N/A, hr = 0x80096010
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: c:\program files\mozilla firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6BAA728-724A-4D39-BE17-2551C5AE8738}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QGWPD</PKey><PID>76477-OEM-2111907-00109</PID><PIDType>2</PIDType><SID>S-1-5-21-1257349029-1840199413-4182097603</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1000H</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1501   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090204000000.000000+000</Date><SLPBIOS>ASUSTeK Pegasus,ASUS_FLASH,ASUS_FLASH</SLPBIOS></BIOS><HWID>80BF34970184C065</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>ASUS</name><model>EeePC</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.69.2"/><File Name="WgaLogon.dll" Version="1.7.69.2"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>ACC9E35EBE45F0A</Val><Hash>8B04RlUDa7XKc3BFhxWemX5lX38=</Hash><Pid>81608-901-2106444-65784</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:ASUSTeK Computer Inc|15110:ASUSTeK Computer Inc|16850:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: ASUSTeK Pegasus,ASUS_FLASH,ASUS_FLASH

    OEM Activation 2.0 Data-->
    N/A

    Thursday, June 4, 2009 6:23 AM
  • Hello Julie,

    Did you ever previously have a trial version of Office installed on this computer? Also have you ever had an earlier version of Office installed? If yes then what version of Office was installed?


    Thank you,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, June 4, 2009 4:52 PM
  • Yes I had office 2007 installed by my brother when I first got my laptop to see if I liked it, which I did and after recently getting that message about being non genuine I bought my own disk.  

    I uninstalled that version first, rebooted then installed this new disk but the same message is still there.

    Julie.
    Thursday, June 4, 2009 11:31 PM
  • Good Morning Julie :-),


    Okay this may answer the question as why you are receiving the non-genuine version. Was your brother's version of Office non-genuine? If so maybe there were remnants left behind which did not uninstall successfully. Next when you re-installed your Office it could still be seeing both your new version as well as the remnants left behind thus triggering the non-genuine flag. There are some steps which you can take to rectify this problem. First please back up your files and registry.

    KB928218 - How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature

    http://support.microsoft.com/kb/928218/en-us.

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, please see the following KB articles.

    KB322756 - How to back up and restore the registry in Windows XP and Windows Vista

    http://support.microsoft.com/kb/322756/


     

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Proposed as answer by Stephen Holm Friday, June 5, 2009 4:29 PM
    • Marked as answer by Stephen Holm Friday, June 12, 2009 1:10 AM
    Friday, June 5, 2009 4:27 PM
  • Thanks Stephen, will get on to this today with my husband's help.  Will report back when all done.

    Thanks so much for your help,

    Julie. :)
    Australia.
    Friday, June 5, 2009 11:03 PM
  • Hey Julie,

    No problem :-). Hopefully this will resolve your problem. Take care and hope you and your husband have a great weekend.


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, June 5, 2009 11:54 PM
  • Hi Stephen,

    After a few hours of manually uninstalling (as per your post,) and re loading the disk, I had success to the point  that no message appeared when I opened a document, Yay!

    To be on the safe side before running "Windows Updates", I made another Restore point.  Thank Goodness I did as after downloading the updates and rebooting, the same problem (not genuine etc) appeared :(.

    I restored back to just before the updates and then turned off "Automatic Updates", and now everything is fine. :)

    I am quite happy to leave it like this now.  There's obviously something that clashes, not sure what but like I said I'm quite happy to leave as is.

    Thankyou for your help in this matter and I hope it may help others that have this problem.

    Regards,

    Julie. 
    Saturday, June 6, 2009 4:55 AM