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Build 7600 This copy of Windows is not genuine. RRS feed

  • Question

  • I ran the little MSoft Diagnostic tool, and this was the result.  The copy came with the PC, and it is certainly genuine.  It was working fine until a recent automatic Windows Update.  I can fix the problem by restoring the PC to that day, but will I have to do this forever?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {4A7794A7-DBA4-4ECF-958F-903BBFFE1708}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Sean\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4A7794A7-DBA4-4ECF-958F-903BBFFE1708}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1100180430-3388464832-2394452020</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2840-01</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100120000000.000000+000</Date></BIOS><HWID>7EBB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>4AF8E5271F6ED02</Val><Hash>ERHe5bxGJt3SV+sD8vwPotJn3MI=</Hash><Pid>73931-641-0343927-57778</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 11:30:2010 23:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAonaU5iB1xrAgv7Y5BofvjQ6VXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS APIC0850
      FACP ACRSYS FACP0850
      HPET ACRSYS OEMHPET 
      MCFG ACRSYS OEMMCFG 
      SLIC ACRSYS ACRPRDCT
      OEMB ACRSYS OEMB0850
      GSCI ACRSYS GMCHSCI 
      AWMI ACRSYS OEMB0850
      SSDT DpgPmm CpuPm


    Wednesday, December 8, 2010 1:40 AM

Answers

All replies

  • Tampered Service: sppsvc

    Click on the start button & type in Services, click the icon that looks like a cogwheel.

    Scroll down to you find Software Protection right click and select properties make sure the Startup Type is set to Automatic (Delayed Start) and click apply.

    Restart the System again.

     

     

     

     


    Wednesday, December 8, 2010 6:55 AM
  • Yes, it was set already set as "Automatic (Delayed Start)".  Will my Windows shut down?  Should I keep restoring the system to December 2, so I don't lose all of my data?  
    Thursday, December 9, 2010 6:20 PM
  • Click the start button and type in CMD

    Right click CMD.exe and run as Administrator.

    Run the command sfc  /scannow

    It will try and repair any corrupt or modified system files. When done reboot the system & try and validate online at www.microsoft.com/genuine

     

     

    Friday, December 10, 2010 12:54 AM
  • My PC now crashes and does a "physical memory dump" shortly after booting up.  What the ____ do I do now?
    Friday, December 10, 2010 3:40 AM
  •   Since crashing and doing a physical memory dump is not a normal result from a Non-Genuine issue, I suspect there is a larger problem with your Windows and the Non-genuine issue is just a by-product of this larger problem.  Unfortunately this larger issue could be anything from Hardware related to Malware to some other sort of damage and this forums isn't setup to support that broad of issue.

      I would recommend contacting Windows support at one of the below URLs for further assistance.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Sorry we couldn't be more help,


    Darin MS
    • Marked as answer by Darin Smith MS Friday, December 10, 2010 7:38 PM
    • Unmarked as answer by cable guy Monday, December 13, 2010 4:05 PM
    Friday, December 10, 2010 7:37 PM
  • I tried this and I still have the non-Genuine Windows problem.
    Saturday, December 11, 2010 3:00 PM
  • "cable guy" wrote in message news:b0b950cc-78f2-4abb-b294-cc10341abc74...
    I tried this and I still have the non-Genuine Windows problem.

    Please run and post a new MGADiag report - it may show something new.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, December 11, 2010 3:16 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {1DAF0709-9C31-49E7-9776-DECED16016B4}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Sean\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1DAF0709-9C31-49E7-9776-DECED16016B4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1100180430-3388464832-2394452020</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2840-01</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100120000000.000000+000</Date></BIOS><HWID>7EBB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>4AF8E5271F6ED02</Val><Hash>ERHe5bxGJt3SV+sD8vwPotJn3MI=</Hash><Pid>73931-641-0343927-57778</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 12:11:2010 10:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAonaU5iB1xrAgv7Y5BofvjQ6VXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS APIC0850
      FACP ACRSYS FACP0850
      HPET ACRSYS OEMHPET 
      MCFG ACRSYS OEMMCFG 
      SLIC ACRSYS ACRPRDCT
      OEMB ACRSYS OEMB0850
      GSCI ACRSYS GMCHSCI 
      AWMI ACRSYS OEMB0850
      SSDT DpgPmm CpuPm


    Monday, December 13, 2010 4:22 PM
  • Your computer model is a Gateway SX2840-01.  Did you purchase this computer new or was it used?  Is the COA (Certificate of Authenticity) affixed to your Gateway computer for Windows 7 or is it for Windows Vista?
    Carey Frisch
    Monday, December 13, 2010 4:43 PM
    Moderator
  • Hi Carey,

    I bought it new.  The COA affixed to the computer is for Windows 7.  I have had it since February of last year, and it was fine until a recent Windows update.  It might have been the IE 9.0 beta version (not sure).

    Sean

     

    Wednesday, December 15, 2010 1:46 AM
  • Visit  Genuine Microsoft Software and click on  Validate Windows.  Afterward, restart your computer and let us know if the issue is resolved.
    Carey Frisch
    Wednesday, December 15, 2010 2:20 AM
    Moderator
  • "cable guy" wrote in message news:e9b2d4de-211f-42aa-be41-c357171f5686...

    Hi Carey,

    I bought it new.  The COA affixed to the computer is for Windows 7.  I have had it since February of last year, and it was fine until a recent Windows update.  It might have been the IE 9.0 beta version (not sure).

    Sean

     


    If you've had the computer since Feb of last year, then it cannot have come with either a Win 7 COA Sticker, or Win 7 installed. - Windows was not released to the public until September/October.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 15, 2010 7:41 AM
    Moderator
  • Sorry, it seems like February was a year ago.  It was actually February of 2010.
    Wednesday, December 15, 2010 3:48 PM
  • "cable guy" wrote in message news:3be0de07-1384-4555-b075-aab4b1eb1963...
    Sorry, it seems like February was a year ago.  It was actually February of 2010.

    That makes more sense :)
    (back later with a more reasoned response)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 15, 2010 7:19 PM
    Moderator
  • When I try to Validate Windows, I get a message screen that says the following:

    Windows running on this PC is not genuine. To resolve, you must install genuine Windows now. We can help you with that.

    Learn

    Files that Windows needs to work properly have been modified, removed, or disabled.

    You May Have...

    Downloaded software that attempts to bypass Windows activation, commonly called an activation exploit

    Downloaded malware that has infected your PC and modified, removed, or disabled essential Windows files

    Purchased counterfeit Windows from an unreliable source (How can I tell?)

     

    Restarting the PC doesn't accomplish anything.  I tried running a Virus Scan with Avast, but it said the system was clean.

    Friday, December 17, 2010 9:17 PM
  • I tried this and I still have the non-Genuine Windows problem.


    Just to confirm, you state you have already followed my directions to contact Microsoft Support (at the urls I have linked below) but you still have the Non-Genuine issue?

    If so, what did the support person try? what were the results? any errors during the troubleshooting? what were they? What was the final response from the support person when the issue was still not resolved?

     

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 11:04 PM
    Tuesday, December 21, 2010 6:43 PM
  • I spent nearly 4 hours on the phone with Microsoft support.  A technician logged on to my PC remotely and tried to restore it.  They didn't do a back up first, and now the PC won't restart.  Gateway only provides a recovery disc, and Microsoft says I need to find an installation disc to repair the program.  Otherwise, I will lose all my data.  Thanks Microsoft!
    Friday, December 24, 2010 8:58 PM