Closing Hotmail RRS feed

  • Question

  • Good day,


    I am trying to close my Hotmail account by can't.  In Hotmail, I get "One or more paid services or a Microsoft Points account is linked to your account. To close this account, make sure each service is canceled and your Microsoft Points account is closed."


    When I go to the "Microsoft Billing and Account Management" site, I see that I have 1 service listed (Live One Care) and it is CANCELLED. 


    When I visit the Windows Live Support page there are no services listed under "Subscribed Services". 


    So why can't I close my Hotmail account?


    Thank you.



    Tuesday, January 3, 2012 5:14 PM