Good day,
I am trying to close my Hotmail account by can't. In Hotmail, I get "One or more paid services or a Microsoft Points account is linked to your account. To close this account, make sure each service is canceled and your Microsoft Points account is closed."
When I go to the "Microsoft Billing and Account Management" site, I see that I have 1 service listed (Live One Care) and it is CANCELLED.
When I visit the Windows Live Support page there are no services listed under "Subscribed Services".
So why can't I close my Hotmail account?
Thank you.
Max