Closing Hotmail

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  Good day,

   

  I am trying to close my Hotmail account by can't.  In Hotmail, I get "One or more paid services or a Microsoft Points account is linked to your account. To close this account, make sure each service is canceled and your Microsoft Points account is closed."

   

  When I go to the "Microsoft Billing and Account Management" site, I see that I have 1 service listed (Live One Care) and it is CANCELLED. 

   

  When I visit the Windows Live Support page there are no services listed under "Subscribed Services". 

   

  So why can't I close my Hotmail account?

   

  Thank you.

   

  Max

  Tuesday, January 3, 2012 5:14 PM