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Closing Hotmail RRS feed

  • Question

  • Good day,

     

    I am trying to close my Hotmail account by can't.  In Hotmail, I get "One or more paid services or a Microsoft Points account is linked to your account. To close this account, make sure each service is canceled and your Microsoft Points account is closed."

     

    When I go to the "Microsoft Billing and Account Management" site, I see that I have 1 service listed (Live One Care) and it is CANCELLED. 

     

    When I visit the Windows Live Support page there are no services listed under "Subscribed Services". 

     

    So why can't I close my Hotmail account?

     

    Thank you.

     

    Max

    Tuesday, January 3, 2012 5:14 PM

Answers