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Crypotgraphic erros RRS feed

  • Question

  • I have recently purchased a validation key and while I am able to update everything to the latest, I cannot seem to validate. I have run the dll validation stuff in the cmd prompt. I have tried the validation page, which says everything is ok.  However, I still have the popup and sys tray icon. I have tried  MGA Diag which gives me the crypographic errors. Trying to resolve it gives me a popup error.

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-*****************************
    Windows Product Key Hash: VSPuo5R/6G6Vw+Y+MSdRjnu2VDs=
    Windows Product ID: 55274-074-2611443-22681
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5B07B2D5-7F5F-4EA2-9D31-811FCB0AE355}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5B07B2D5-7F5F-4EA2-9D31-811FCB0AE355}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DHQKM</PKey><PID>55274-074-2611443-22681</PID><PIDType>5</PIDType><SID>S-1-5-21-1060284298-583907252-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N5X ACPI BIOS Revision 0502</Version><SMBIOSVersion major="2" minor="3"/><Date>20051108000000.000000+000</Date></BIOS><HWID>EBC634F701844066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89388-726-2958074-65678</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 



    Monday, January 14, 2008 12:04 AM

Answers

  • Hello technomad,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Office Suite product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.  

     

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall the Office Suite before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or Office Suite from and let them know the Office Suite is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Tuesday, January 15, 2008 4:18 PM

All replies

  • Re-run the Diagnostic tool. After you hit continue, you will see on the bottom left a button that says "resolve" . Click that and It should take care of your problems. If, for some reason, if a seperate window comes up and says that there were some errors, close the tool and restart the tool. it should say genuine and you should be good to go.

     

    If the above procedure does not resolve your issue, follow this second procedure:

     

    Follow the steps below to resolve these cryptographic errors.

    1)  Click on Start, click on Run
    2)  In the Open box, type CMD and then click OK. 
    3)  At the command prompt type the following command and Press Enter:
    regsvr32 softpub.dll

    4) You should receive a message that DllRegisterServer in Softpub.dll succeeded, click OK
    5) Repeat Steps 3 and 4 to re-register the following files

    • wintrust.dll
    • initpki.dll
    • dssenh.dll
    • rsaenh.dll
    • gpkcsp.dll
    • sccbase.dll
    • slbcsp.dll
    • mssip32.dll
    • cryptdlg.dll

      6) After all the above files have been re-registered, type Exit at the command prompt to close it and return to Windows.
      7) Restart Windows and try to authenticate Windows again.

    Monday, January 14, 2008 12:31 AM
    Moderator
  • Hello technomad,

     

    It appears you have 2 seperate issues, I would suggest following Carey's advice to resolve the crypto errors, and it appears your Office may not be genuine.  However it appears you have edited your MGA diagnostic results, without the full unedited version we are unable to parse the results to attempt to troubleshoot any issues you may be having.  The MGA diagnostic tool will not output your full product key, please rerun the diagnostic tool and post the results so we may further analyze your issue.

     

    Thank you,

    Matt Prall, MS

    WGA Forum Manager

    Monday, January 14, 2008 5:08 PM
  • I have run and re-run the diagnostic tool many times over the last few days. I have also run the cmd line stuff several times as well. None of it has worked. I have also just recieved my hard copy of xp in the mail. Do I need to reinstall clean or can I update or fix the install?


    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9F2GP-WKDP3-DHQKM
    Windows Product Key Hash: VSPuo5R/6G6Vw+Y+MSdRjnu2VDs=
    Windows Product ID: 55274-074-2611443-22681
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5B07B2D5-7F5F-4EA2-9D31-811FCB0AE355}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5B07B2D5-7F5F-4EA2-9D31-811FCB0AE355}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DHQKM</PKey><PID>55274-074-2611443-22681</PID><PIDType>5</PIDType><SID>S-1-5-21-1060284298-583907252-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N5X ACPI BIOS Revision 0502</Version><SMBIOSVersion major="2" minor="3"/><Date>20051108000000.000000+000</Date></BIOS><HWID>EBC634F701844066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89388-726-2958074-65678</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 





    Tuesday, January 15, 2008 2:31 AM
  • Hello technomad,

     

    Please try these following steps to attempt to resolve the crypto errors you are receiving:

     

    Open Internet Explorer and type the following website in for the URL: http://www.microsoft.com/Genuine/diag/ .  Once you open please click the “Start Diagnostic" button. Click the “Resolve Now” button if/when the tool finds any issues.  The tool will, most likely, resolve the issue on its own or will provide you further instructions. Next try this should the above fail: http://support.microsoft.com/kb/822798/en-us

     

    If the above still does not work you may need to do a repair by booting from the Windows CD or you may just need to do a clean install.  However before you do that I would highly recommend backing up any important data or documents incase something were to happen during the repair process.

     

    Thank you,

    Matt Prall

    Tuesday, January 15, 2008 4:15 PM
  • Hello technomad,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Office Suite product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.  

     

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall the Office Suite before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or Office Suite from and let them know the Office Suite is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Tuesday, January 15, 2008 4:18 PM