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problem with scanning for back up to disk RRS feed

  • Question

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    I am trying to do a much needed back up to a cd-rw disk.  When I try to run a back up and it starts to scan for a back up it says there is an unknown problem preventing back up scan. Says to restart computer( I have done this many times) then suggest I contact some one for help.  I am in the Fair catagory for protection.  I am running a virus scan to see what that says.  Does anyone have any other suggestion?

     

     

    Thank you

     

    Terrylb

    Monday, November 17, 2008 12:03 AM

Answers

  • The first thing I would suggest is using a CDR and not a CDRW, especially if that CDRW has been used and erased.

    However, your problem is happening during the scan of the local disk, so it isn't the destination disk that is the problem, in my opinion. I recommend that you contact support for help on the issue:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, November 17, 2008 4:51 PM
    Moderator