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Number of viruses OneCare cannot Quarantine or clean RRS feed

  • Question

  • I have a list of viruses and a scan report message that OneCare keeps coming back with:

    Trojan:Win32/Meredrop - Quarantine Failed
    TrojanDownloader:Win32/Cutail.S - Quarantine Failed
    TrojanDropper:Win32/Twores.gen - Remove Failed
    TrojanDownloader:HTML/Nuwar.A - Quarantine Failed
    TrojanDownloader:HTML/Vidanj.B - ""              "
    TrojanDownloader:HTML/Vidanj.A - "    "
    TrojanDownloader:Win32/Cutwall.W - ""           ""

    How do I get rid of these???

    Friday, September 19, 2008 3:50 AM

Answers

All replies

  • Hello Jennifer, see this post for an explanation of the quarantine failed message - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

    For the trojan One Care failed to remove you can try scanning with One care in Safe Mode. How to scan in safe Mode - http://support.microsoft.com/kb/925222/en-us

    If you are unable to locate the infected files please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Friday, September 19, 2008 5:01 AM
    Moderator
  • Hi Jennifer Miller

     

    You can email  the detailed log and I can diagnose more from there and hope I can be helpful to resolve your problem.

     

    Steps to obtain log:

     

    1. Go to following location on your machine and copy the log files

     

    2. If you have Windows Vista Machine log can be found at :

    C:\ProgramData\Microsoft\OneCare Protection\Support\

    Copy file: MPLog*.* (Files, with name starts with MPLog)

     

    3. If you have Windows XP Machine log can be found at :

          c:\Documents and Settings\All Users\Application Data\Microsoft\OneCare Protection\Support\

    Copy file: MPLog*.* (Files, with name starts with MPLog)

     

    Note : These files are hidden so you have to make sure that you enable show hidden files and folders

    (Open Explorer, Click on Tools->Folder Options->View Tab, Select Show Hidden Files and Folder)

     

    Thank You

    Niraj Gandhi (Microsoft)

    Tuesday, September 23, 2008 1:07 AM