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Trying to validate Windows Vista, please help RRS feed

  • Question

  • I received one pop-up message saying "This copy of Windows did not pass genuine validation".  The instructions were to restart the computer and try to validate through http://www.Microsoft.com/genuine.  I opened the Command Promt as an administrator and typed net start slsvc and got this...

     

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    System error 1058 has occurred.

    The service cannot be started, either because it is disabled or because it has n
    o enabled devices associated with it.


    I've read other forum entries and realize that this is a minor probmel compared to most people's black screens, however I'd like to solve this before it comes to that.  I just bought this computer with Windows Vista pre-installed from Best Buy and I have a seemingy good product key.  While loading new programs onto the computer I got the pop-up.  Please help. 

     

    -josh

     

     

    Monday, May 26, 2008 4:43 PM

Answers

  • Hello dcjesusfreak05,

     

      In the future, if you ever need to come back to this forum, please follow the directions in my Signature (i.e. the last line of text seen in all my posts) "Attention All Forum Users: Please do not post your issue into someone elses thread. Create your own."

     

     

      As for your issue,  in your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, that cause of the other issues you are seeing (such as not having access to the Control Panel)

     

      The first set of steps, are how to set the Software Licensing Service to start at each Vista Start-up.

     

    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, click on the Start button under Service Status.

    8. Last, restart your computer.  

     

      The secound set of steps are the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com
     

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     


    Tuesday, June 17, 2008 11:40 PM
  • In addition, I just notice that you have a KMS Client version of Vista. KMS Clients can only activated thru a KMS Server within your network. You do not have the KMS Server address entered into your KMS client so you will not be able to activate. Please contact your compny's IT dept for assistance in setting up your KMS Client.

     

    Darin

     

     

    Tuesday, July 1, 2008 5:44 PM
  • LOCKING THREAD

     

    Please do not post your issue into someone elses thread. Create your own.

     

    Tuesday, July 1, 2008 7:03 PM

All replies

  • 1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key (Mine said something like License reinstall successful...)

    7) Reboot 2 times (except I only had to do this part once.)

     

    Then, when you reboot your computer, it will start back up at the black sceen but this time there will be a new pop-up saying that there was a change in my product license and that you need to enter the Product key found on the COA sticker on your computer.

    Monday, May 26, 2008 4:57 PM
    Moderator
  • Ok, tried that but I was still denied.  This is what the comand promt gave me...

     

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>cscript slmgr.vbs -rilc
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    C:\Windows\system32\slmgr.vbs(1634, 5) Microsoft VBScript runtime error: Permission denied

     

    ...so far no License reintsall successful.

     

    thanks,

    josh


    Monday, May 26, 2008 8:33 PM
  • In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3401561&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

    Darin Smith

    WGA Forum Manager

    Tuesday, May 27, 2008 10:21 PM
  • I was having the same problem and I did what you said and this is what it copied.

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-X2YGT-QR4M6-4BWMV
    Windows Product Key Hash: TnwCbyf9ehGTwtFVj04JwJukZMg=
    Windows Product ID: 89579-236-0200203-71574
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.0.6001.2.00010100.1.0.004
    CSVLK Server: N/A, hr = 0x80070005
    CSVLK PID: N/A, hr = 0x80070005
    ID: {D951B2C0-F384-49E0-8F5A-5B4634126633}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Enterprise
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D951B2C0-F384-49E0-8F5A-5B4634126633}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4BWMV</PKey><PID>89579-236-0200203-71574</PID><PIDType>1</PIDType><SID>S-1-5-21-2943834972-1908131332-2027605843</SID><SYSTEM><Manufacturer>Apple Inc.</Manufacturer><Model>MacBookPro4,1</Model></SYSTEM><BIOS><Manufacturer>Apple Inc.</Manufacturer><Version>   MBP41.88Z.00C1.B03.0802271651</Version><SMBIOSVersion major="2" minor="4"/><Date>20080227000000.000000+000</Date></BIOS><HWID>8C333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6A4B291AE92586</Val><Hash>sJfzhWmQtfG60A7+8sOnk54exjc=</Hash><Pid>89388-707-1401026-65947</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Tuesday, June 17, 2008 9:33 PM
  • Hello dcjesusfreak05,

     

      In the future, if you ever need to come back to this forum, please follow the directions in my Signature (i.e. the last line of text seen in all my posts) "Attention All Forum Users: Please do not post your issue into someone elses thread. Create your own."

     

     

      As for your issue,  in your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, that cause of the other issues you are seeing (such as not having access to the Control Panel)

     

      The first set of steps, are how to set the Software Licensing Service to start at each Vista Start-up.

     

    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, click on the Start button under Service Status.

    8. Last, restart your computer.  

     

      The secound set of steps are the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com
     

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     


    Tuesday, June 17, 2008 11:40 PM
  • In addition, I just notice that you have a KMS Client version of Vista. KMS Clients can only activated thru a KMS Server within your network. You do not have the KMS Server address entered into your KMS client so you will not be able to activate. Please contact your compny's IT dept for assistance in setting up your KMS Client.

     

    Darin

     

     

    Tuesday, July 1, 2008 5:44 PM
  • LOCKING THREAD

     

    Please do not post your issue into someone elses thread. Create your own.

     

    Tuesday, July 1, 2008 7:03 PM