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WGA - What do i do now? RRS feed

  • Question

  • Hi, im  a complete novice when it comes to computers and programs. I bought my PC from a computer shop 2 years ago with Windows already installed on there. And for the last few months ive had warnings about my Windows not being genuine. Ive ignored it cos it hasnt affected the running of my PC but when i tried to download internet explorer 7 i couldnt because my version of Windows couldnt be validated.

    So ive read a few posts on this site and saw thousands are in the same quandry as i. One poster suggested copying a diagnostic report with the hope that some clever clogs would be able to help.

    If anyone has any helpful advice or suggestions as to what i should do next, please let me know. Cheers

    Tuesday, December 5, 2006 12:05 AM

Answers

  • Please go to www.microsoft.com/genuine and click Validate Windows - that should resync the WGA Validation files.

    Afterward, please click Start, then Run, then type in "WGAtray.exe /b" and click OK, then reboot.

    If the above procedure does not resolve your issue:

    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: 

    http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
       
    http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    • Marked as answer by JeniferA Thursday, August 28, 2008 5:15 PM
    Tuesday, December 5, 2006 12:28 AM
    Moderator