Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
All of a sudden Windows 7 Not Genuine???? RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Last not my computer shuts down for no reason and now it is saying windows 7 is not genuine.  I bought this PC new from Best Buy a couple of years ago and up until last night been running flawlessly.  The key is worn off on the sticker so I can't enter it manually, and as luck would have it I do not see it anywhere on the paperwork that came with the PC.  PLEASE HELP, I RUN MY BUSINESS OFF THIS COMPUTER, AND BECAUSE OF THIS THE PC RUNS LIKE A TURD!!

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {E0BF018F-FFA6-4BE9-B7CC-1DD84A08535F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110622-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Chris\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E0BF018F-FFA6-4BE9-B7CC-1DD84A08535F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-279395025-639638857-1372076268</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20091203000000.000000+000</Date></BIOS><HWID>03BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-0302012

    Installation ID: 015000055530359723931462030470013181588290523625146494

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 3Q6C9

    License Status: Notification

    Notification Reason: 0xC004F063.

    Remaining Windows rearm count: 1

    Trusted time: 1/30/2012 10:05:55 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 1:30:2012 09:46

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFcmuAEklNiiChQ0odaQdakXF0=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HPQOEM SLIC-MPC

      FACP HPQOEM SLIC-MPC

      HPET HPQOEM SLIC-MPC

      BOOT HPQOEM SLIC-MPC

      MCFG HPQOEM SLIC-MPC

      WDRT HPQOEM SLIC-MPC

      ASF! HPQOEM SLIC-MPC

      SLIC HPQOEM SLIC-MPC

      ASPT HPQOEM SLIC-MPC

      SSDT PmRef CpuPm

     

     

     

    Monday, January 30, 2012 3:05 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    "hugger73hatch" wrote in message news:dedc2f85-ee59-4b46-98c6-eabe76df88eb...

    Last not my computer shuts down for no reason and now it is saying windows 7 is not genuine.  I bought this PC new from Best Buy a couple of years ago and up until last night been running flawlessly.  The key is worn off on the sticker so I can't enter it manually, and as luck would have it I do not see it anywhere on the paperwork that came with the PC.  PLEASE HELP, I RUN MY BUSINESS OFF THIS COMPUTER, AND BECAUSE OF THIS THE PC RUNS LIKE A TURD!!

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Other data-->

    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20091203000000.000000+000</Date></BIOS

     

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Partial Product Key: 3Q6C9

    License Status: Notification

    Notification Reason: 0xC004F063.

    Remaining Windows rearm count: 1

    Trusted time: 1/30/2012 10:05:55 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

     

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

     

     

    If the following doesn’t work, your only realistic option is to use the manufacturer’s recovery system to revert back to the factory-fresh installation. Doing so will will the drive so prepare by backing up data to external media!
     

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

     

     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, January 31, 2012 12:12 AM
    Monday, January 30, 2012 3:39 PM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Also forgot to mention, computer will not shut down.  I have to manually turn it off as it gets stuck on logging off, and everytime I reboot the Verizon Secuirty Suite says pc is not protected due to real time scanning being off.  Turn that on and wants to turn off automatically.  Tried to run a full scan and will not work, just locked up.

     

    Please help as I have to run my business!!! ASAP!

    Monday, January 30, 2012 3:32 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "hugger73hatch" wrote in message news:dedc2f85-ee59-4b46-98c6-eabe76df88eb...

    Last not my computer shuts down for no reason and now it is saying windows 7 is not genuine.  I bought this PC new from Best Buy a couple of years ago and up until last night been running flawlessly.  The key is worn off on the sticker so I can't enter it manually, and as luck would have it I do not see it anywhere on the paperwork that came with the PC.  PLEASE HELP, I RUN MY BUSINESS OFF THIS COMPUTER, AND BECAUSE OF THIS THE PC RUNS LIKE A TURD!!

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Other data-->

    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20091203000000.000000+000</Date></BIOS

     

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Partial Product Key: 3Q6C9

    License Status: Notification

    Notification Reason: 0xC004F063.

    Remaining Windows rearm count: 1

    Trusted time: 1/30/2012 10:05:55 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

     

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

     

     

    If the following doesn’t work, your only realistic option is to use the manufacturer’s recovery system to revert back to the factory-fresh installation. Doing so will will the drive so prepare by backing up data to external media!
     

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

     

     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, January 31, 2012 12:12 AM
    Monday, January 30, 2012 3:39 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    "hugger73hatch" wrote in message news:a7ba6c85-5ea7-40dc-b8d5-e377fd48ab9e...

    Also forgot to mention, computer will not shut down.  I have to manually turn it off as it gets stuck on logging off, and everytime I reboot the Verizon Secuirty Suite says pc is not protected due to real time scanning being off.  Turn that on and wants to turn off automatically.  Tried to run a full scan and will not work, just locked up.

     

    Please help as I have to run my business!!! ASAP!

     
    This behaviour is likely to be caused by malware.
    Boot to Safe Mode with Networking – download and install Malwarebytes Anti-Malware (www.malwarebytes.org – free edition), and run a Full system Scan while in Safe Mode, and again in Normal mode – see what it picks up and fixes.  (Do NOT enable the RealTime Protection module)
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 30, 2012 3:39 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    "hugger73hatch" wrote in message news:dedc2f85-ee59-4b46-98c6-eabe76df88eb...

    Last not my computer shuts down for no reason and now it is saying windows 7 is not genuine.  I bought this PC new from Best Buy a couple of years ago and up until last night been running flawlessly.  The key is worn off on the sticker so I can't enter it manually, and as luck would have it I do not see it anywhere on the paperwork that came with the PC.  PLEASE HELP, I RUN MY BUSINESS OFF THIS COMPUTER, AND BECAUSE OF THIS THE PC RUNS LIKE A TURD!!

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Other data-->

    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20091203000000.000000+000</Date></BIOS

     

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Partial Product Key: 3Q6C9

    License Status: Notification

    Notification Reason: 0xC004F063.

    Remaining Windows rearm count: 1

    Trusted time: 1/30/2012 10:05:55 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

     

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

     

     

    If the following doesn’t work, your only realistic option is to use the manufacturer’s recovery system to revert back to the factory-fresh installation. Doing so will will the drive so prepare by backing up data to external media!
     

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

     

     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    already tried this.  The problem is I use this laptop a lot and the product key sticker is there, but the product key is not legible.
    Monday, January 30, 2012 3:50 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Running now.  will report back.  thanks!
    Monday, January 30, 2012 3:59 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    No found malware on safe mode and about halfway through on normal and none yet.
    Monday, January 30, 2012 5:20 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Since i can't read the product key as the ink has rubbed off of the sticker how can I get the product key?  I can't find it on any of my papers, but I do have the recovery disks.
    Monday, January 30, 2012 5:23 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "hugger73hatch" wrote in message news:e7e8abae-0e17-4232-b8b6-85450f9edc70...
    Since i can't read the product key as the ink has rubbed off of the sticker how can I get the product key?  I can't find it on any of my papers, but I do have the recovery disks.
     
     
    You can’t, basically. There are (at least in theory) only two places in the world where the Key exists.
    1) on your sticker
    2) inside MS’s database – which cannot be linked to your PC or to you.
     
    As I said in my initial response – if the Licensing Store repair doesn’t work, and you can’t read the COA Key, then you are faced with a reinstall using Recovery media – which will wipe all data. You need to back up all data to external media before attempting this.
     
    Your only other option is to attempt telephone activation and try sweet-talking an operator into giving you a new Key.
    telephone activation.
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 30, 2012 6:02 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    I have gotten no where after talking to microsoft and hp.  I think I am going to have to bite the bullet and buy the new key.
    Monday, January 30, 2012 9:38 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    New key has been bought...thanks microsoft for taking more of my money.....the rich get richer the poor get poorer....and now my accounting software does not want to load....what a POS.
    Monday, January 30, 2012 10:01 PM