Answered by:
All of a sudden Windows 7 Not Genuine????

Question
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Last not my computer shuts down for no reason and now it is saying windows 7 is not genuine. I bought this PC new from Best Buy a couple of years ago and up until last night been running flawlessly. The key is worn off on the sticker so I can't enter it manually, and as luck would have it I do not see it anywhere on the paperwork that came with the PC. PLEASE HELP, I RUN MY BUSINESS OFF THIS COMPUTER, AND BECAUSE OF THIS THE PC RUNS LIKE A TURD!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {E0BF018F-FFA6-4BE9-B7CC-1DD84A08535F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Chris\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E0BF018F-FFA6-4BE9-B7CC-1DD84A08535F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-279395025-639638857-1372076268</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20091203000000.000000+000</Date></BIOS><HWID>03BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-0302012
Installation ID: 015000055530359723931462030470013181588290523625146494
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 1
Trusted time: 1/30/2012 10:05:55 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:30:2012 09:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFcmuAEklNiiChQ0odaQdakXF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
WDRT HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
ASPT HPQOEM SLIC-MPC
SSDT PmRef CpuPm
Monday, January 30, 2012 3:05 PM
Answers
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"hugger73hatch" wrote in message news:dedc2f85-ee59-4b46-98c6-eabe76df88eb...
Last not my computer shuts down for no reason and now it is saying windows 7 is not genuine. I bought this PC new from Best Buy a couple of years ago and up until last night been running flawlessly. The key is worn off on the sticker so I can't enter it manually, and as luck would have it I do not see it anywhere on the paperwork that came with the PC. PLEASE HELP, I RUN MY BUSINESS OFF THIS COMPUTER, AND BECAUSE OF THIS THE PC RUNS LIKE A TURD!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20091203000000.000000+000</Date></BIOS
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 1
Trusted time: 1/30/2012 10:05:55 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
If the following doesn’t work, your only realistic option is to use the manufacturer’s recovery system to revert back to the factory-fresh installation. Doing so will will the drive so prepare by backing up data to external media!1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection servive may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, January 31, 2012 12:12 AM
Monday, January 30, 2012 3:39 PMModerator
All replies
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Also forgot to mention, computer will not shut down. I have to manually turn it off as it gets stuck on logging off, and everytime I reboot the Verizon Secuirty Suite says pc is not protected due to real time scanning being off. Turn that on and wants to turn off automatically. Tried to run a full scan and will not work, just locked up.
Please help as I have to run my business!!! ASAP!
Monday, January 30, 2012 3:32 PM -
"hugger73hatch" wrote in message news:dedc2f85-ee59-4b46-98c6-eabe76df88eb...
Last not my computer shuts down for no reason and now it is saying windows 7 is not genuine. I bought this PC new from Best Buy a couple of years ago and up until last night been running flawlessly. The key is worn off on the sticker so I can't enter it manually, and as luck would have it I do not see it anywhere on the paperwork that came with the PC. PLEASE HELP, I RUN MY BUSINESS OFF THIS COMPUTER, AND BECAUSE OF THIS THE PC RUNS LIKE A TURD!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20091203000000.000000+000</Date></BIOS
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 1
Trusted time: 1/30/2012 10:05:55 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
If the following doesn’t work, your only realistic option is to use the manufacturer’s recovery system to revert back to the factory-fresh installation. Doing so will will the drive so prepare by backing up data to external media!1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection servive may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, January 31, 2012 12:12 AM
Monday, January 30, 2012 3:39 PMModerator -
"hugger73hatch" wrote in message news:a7ba6c85-5ea7-40dc-b8d5-e377fd48ab9e...
Also forgot to mention, computer will not shut down. I have to manually turn it off as it gets stuck on logging off, and everytime I reboot the Verizon Secuirty Suite says pc is not protected due to real time scanning being off. Turn that on and wants to turn off automatically. Tried to run a full scan and will not work, just locked up.
Please help as I have to run my business!!! ASAP!
This behaviour is likely to be caused by malware.Boot to Safe Mode with Networking – download and install Malwarebytes Anti-Malware (www.malwarebytes.org – free edition), and run a Full system Scan while in Safe Mode, and again in Normal mode – see what it picks up and fixes. (Do NOT enable the RealTime Protection module)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, January 30, 2012 3:39 PMModerator -
"hugger73hatch" wrote in message news:dedc2f85-ee59-4b46-98c6-eabe76df88eb...
Last not my computer shuts down for no reason and now it is saying windows 7 is not genuine. I bought this PC new from Best Buy a couple of years ago and up until last night been running flawlessly. The key is worn off on the sticker so I can't enter it manually, and as luck would have it I do not see it anywhere on the paperwork that came with the PC. PLEASE HELP, I RUN MY BUSINESS OFF THIS COMPUTER, AND BECAUSE OF THIS THE PC RUNS LIKE A TURD!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20091203000000.000000+000</Date></BIOS
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 1
Trusted time: 1/30/2012 10:05:55 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
If the following doesn’t work, your only realistic option is to use the manufacturer’s recovery system to revert back to the factory-fresh installation. Doing so will will the drive so prepare by backing up data to external media!1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection servive may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, January 30, 2012 3:50 PM -
Running now. will report back. thanks!Monday, January 30, 2012 3:59 PM
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No found malware on safe mode and about halfway through on normal and none yet.Monday, January 30, 2012 5:20 PM
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Since i can't read the product key as the ink has rubbed off of the sticker how can I get the product key? I can't find it on any of my papers, but I do have the recovery disks.Monday, January 30, 2012 5:23 PM
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"hugger73hatch" wrote in message news:e7e8abae-0e17-4232-b8b6-85450f9edc70...Since i can't read the product key as the ink has rubbed off of the sticker how can I get the product key? I can't find it on any of my papers, but I do have the recovery disks.
You can’t, basically. There are (at least in theory) only two places in the world where the Key exists.1) on your sticker2) inside MS’s database – which cannot be linked to your PC or to you.As I said in my initial response – if the Licensing Store repair doesn’t work, and you can’t read the COA Key, then you are faced with a reinstall using Recovery media – which will wipe all data. You need to back up all data to external media before attempting this.Your only other option is to attempt telephone activation and try sweet-talking an operator into giving you a new Key.telephone activation.
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, January 30, 2012 6:02 PMModerator -
I have gotten no where after talking to microsoft and hp. I think I am going to have to bite the bullet and buy the new key.Monday, January 30, 2012 9:38 PM
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New key has been bought...thanks microsoft for taking more of my money.....the rich get richer the poor get poorer....and now my accounting software does not want to load....what a POS.Monday, January 30, 2012 10:01 PM