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Office Professional 2007 Not Genuine - WHY??? RRS feed

  • Question

  • Can anybody help? I bought a sealed pack with Office Professional 2007. The disks, accompanying literature and product key all looked fine, and yet a get this NOT GENUINE message. I have run diagnostics with the following result:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FR2PQ-44JRQ-P4QH8
    Windows Product Key Hash: 2h8Es8vZI53GmseaNF7gJxxtx+g=
    Windows Product ID: 00359-032-4322003-85010
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {44A82C13-1F48-46DE-8FC2-37B07F0D3388}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Geoff\AppData\Local\Chromium\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{44A82C13-1F48-46DE-8FC2-37B07F0D3388}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4QH8</PKey><PID>00359-032-4322003-85010</PID><PIDType>5</PIDType><SID>S-1-5-21-1062018564-1532371289-2622894533</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>GV329AA-ABU SR5249UK</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.21</Version><SMBIOSVersion major="2" minor="4"/><Date>20070727000000.000000+000</Date></BIOS><HWID>E3B93607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>9C09976FE67F586</Val><Hash>GyIN4PHSjxEECpag3SADuFbCoVE=</Hash><Pid>89409-707-0671626-65069</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-032-432200-01-2057-7600.0000-0332010
    Installation ID: 004613291172644256115125824863536266516513226192478064
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4QH8
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 13/02/2010 13:08:49

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAQABAAAAAQABAAEAeqhkR4hq4IJI5ExVznDmkRSPYJmWoCqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Saturday, February 13, 2010 4:50 PM

Answers

  • Hello melgum,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The Office Professional Plus 2007 installed on your Compaq Presario computer is an edition of Office that is properly sold only thru the Volume Licensing program to larger businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Professional Plus 2007 is in association with a larger business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubleshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  Based on your comments, this is very likely the situation in your case, especially if you purchased this product from an online auction site or a no-name online store.

    Your first course of action is to confront your seller with this information and demand a full refund.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:33 PM
    Saturday, February 13, 2010 8:23 PM
  • Hello Melgum,

    If your materials all have "Office Professional 2007" on them, but they installed Office Professional Plus 2007 onto your computer, then the materials are counterfeit.

    You can learn more at www.howtotell.com
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

     I have now sent all the material to Microsoft and have requested a Complimentary replacement. Incidentally, I have been offered a refund from the seller via Paypal but this has not yet been received.

    Many thanks for your help in this matter.
    • Marked as answer by melgum Monday, February 15, 2010 11:09 AM
    Monday, February 15, 2010 11:09 AM

All replies

  • Hello melgum,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The Office Professional Plus 2007 installed on your Compaq Presario computer is an edition of Office that is properly sold only thru the Volume Licensing program to larger businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Professional Plus 2007 is in association with a larger business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubleshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  Based on your comments, this is very likely the situation in your case, especially if you purchased this product from an online auction site or a no-name online store.

    Your first course of action is to confront your seller with this information and demand a full refund.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:33 PM
    Saturday, February 13, 2010 8:23 PM
  • Hello melgum,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The Office Professional Plus 2007 installed on your Compaq Presario computer is an edition of Office that is properly sold only thru the Volume Licensing program to larger businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Professional Plus 2007 is in association with a larger business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubleshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  Based on your comments, this is very likely the situation in your case, especially if you purchased this product from an online auction site or a no-name online store.

    Your first course of action is to confront your seller with this information and demand a full refund.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

    Yes - I did buy this from an Ebay seller. As yet he has not replied to my request for a comment. Does this count as a "counterfeit" copy even if the disks, packaging, manual and COA are all genuine, allbeit with an invalid Product Key??

    The product key label looks the real thing - I cannot believe it has been forged.



    Sunday, February 14, 2010 1:04 AM
  • Hello Melgum,

    The advertisement on eBay reads  "Office Professional 2007."  The package reads "Office Professional 2007."  The Certificate of Authenticity reads "Office Professional 2007."  The installation disc reads  "Office Professional 2007."  The user guide reads  "Office Professional 2007."

    Q:  So howcome these materials installed Office Professional Plus 2007?
    A:  Because the materials are counterfeit.


    Office Professional Plus 2007 has two programs that Office Professional 2007 does not have:  InfoPath and Communicator.  Also, Pro Plus has the standard edition of Outlook while Professional has Outlook with Business Contact Manager.  http://office.microsoft.com/en-us/products/FX102464411033.aspx
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, February 14, 2010 3:22 AM
  • Thank you for your help but what I really need to know is "Does this qualify me for Office Complimentary offer?" My understanding of "counterfeit" is that all the material involved is fake/forged, whereas in this case what I have is genuine material allbeit with an invalid product key.
    Sunday, February 14, 2010 2:43 PM
  • Hello Melgum,

    If your materials all have "Office Professional 2007" on them, but they installed Office Professional Plus 2007 onto your computer, then the materials are counterfeit.

    You can learn more at www.howtotell.com
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, February 14, 2010 10:32 PM
  • Hello Melgum,

    If your materials all have "Office Professional 2007" on them, but they installed Office Professional Plus 2007 onto your computer, then the materials are counterfeit.

    You can learn more at www.howtotell.com
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

     I have now sent all the material to Microsoft and have requested a Complimentary replacement. Incidentally, I have been offered a refund from the seller via Paypal but this has not yet been received.

    Many thanks for your help in this matter.
    • Marked as answer by melgum Monday, February 15, 2010 11:09 AM
    Monday, February 15, 2010 11:09 AM
  • Hello Melgum,

    Please come back here to let us know how long it took to get the Complimentary replacement.  Others have told us they got theirs in about two weeks, even though the information you are shown when applying says it could take up to six weeks.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, February 15, 2010 2:07 PM