Windows 7 OEM 64bit - being asked to activate again but getting errors/unable to activate

All replies

• 

  

  0

  Sign in to vote

  "JohnPetts" wrote in message news:deef5d44-a67a-4fef-8a3d-fd4367dccaa5...

  Hi Guys,

  I had trouble when I first built my new PC recently - unable to activate but managed to sort that by reinstalling from scratch and then things seemed better (activated before I put on the software programmes listed below)..  Now, about a month later Win 7 is counting down with 27 days to activation ...  I've no idea why I'm being asked to activate again or, more importantly, what I can do to get it activated again without resorting to a reinstall again.

  Will my one successful activation (all be it briefly) mean I can't activate again on the same PC hardware?  I'm pretty used to building PCs; this is my third or fourth over the years but first with Win7 fitted.

   

  Software on the PC is quite modest so far ..  firefox4.0; thunderbird email 3.1.9; AVG free version 10.0.1209; and comodo backup ver3.0 (free) ...

  Any advice would be most welcome.

  Regards, J

   

  Techie stuff:

  When attempting to activate over the web I get this error code: 0x80070005.  There's a similar message "an error has occurred"  if I try the command line SLUI 4 to use the phone method.

   

  Here's the Diagnostic report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-C23KD-R2MXP-MFVXB
  Windows Product Key Hash: IHFXQsU3K45gIctXe6Gy1xNqPws=
  Windows Product ID: 00371-OEM-9044684-63828
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  

  
  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied
  
  

  ---

  JP
  

  The problem is caused by the error message above.

  This is a relatively rare problem - at present, I've only been able to find a potential workaround, rather than a solution....

  To work around this issue, follow these steps:

  1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as.
  2. Click The following user, and then select Administrator in the User name list.
  3. Click OK.
  4. At a command prompt, type the following command, and then press ENTER:
     slmgr.vbs

  
  

   

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Darin Smith MS Tuesday, April 19, 2011 10:36 PM
  • Unproposed as answer by JohnPetts Friday, April 22, 2011 5:36 AM

  Tuesday, April 19, 2011 10:07 PM

  Moderator
• 

  

  0

  Sign in to vote

  Unfortunately this didn't work.

  Typing slmgr.vbs <enter> (With no command parameters)  gave an error message saying invalid combination of parameters and then listing what options were expected.

  I tried slmgr.vbs /xpr <enter> which confirmed my 'initial grace period' expires on 16 May 2011 (this despite having - briefly - managed to activate last week as mentioned in my earlier post).

  I then tried slmgr.vbs /dlv <enter> - this repeats the error you highlighted in my diagnostics.

  Lastly I tried slmgr.vbs /ato <enter> - which came up with " Error: 0x80070005 Access denied: the requested action required elevated privileges " ... I've double-checked that I'm running the Command Prompt at Administrator level.  Not quite sure how I can be more privileged than Administrator.

  I'd be grateful for any further advice you can suggest please.

  Many thanks, J

  ---

  JP

  Wednesday, April 20, 2011 9:16 PM
• 

  

  0

  Sign in to vote

  Hi Johnpetts,

    At this point I think we need to refer you to Microsoft Assisted Support (at one of the below URLs) for more in-depth troubleshooting.

  North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
  
  Outside North America:
  http://support.microsoft.com/contactus/?ws=support#tab0
  

   

  Sorry we couldn't be more help,

  ---

  Darin MS

  • Marked as answer by Darin Smith MS Friday, April 22, 2011 10:47 PM
  • Unmarked as answer by JohnPetts Saturday, April 23, 2011 7:07 AM

  Friday, April 22, 2011 10:46 PM
• 

  

  0

  Sign in to vote

  Hi Guys,

   

  I believe I've solved the problem (more a workaround?) - my Win7 is now showing as 'Windows is activated' again.

  I fixed the problem by using a restore point prior to the installation of Comodo backup software v3.0 (the latest version of Adobe flash was also removed but I'm not sure what the specific version number was).

  Windows now activated again.  Diagnostic data below.  I think I'll resist using Comodo backup 3.0 for now.

  Regards, J

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-C23KD-R2MXP-MFVXB
  Windows Product Key Hash: IHFXQsU3K45gIctXe6Gy1xNqPws=
  Windows Product ID: 00371-OEM-9044684-63828
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {93671D45-569E-4B3D-A5EC-C72C1D2F69A4}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_rtm.101119-1850
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{93671D45-569E-4B3D-A5EC-C72C1D2F69A4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MFVXB</PKey><PID>00371-OEM-9044684-63828</PID><PIDType>3</PIDType><SID>S-1-5-21-4015624724-4113821868-138795776</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD3-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20110222000000.000000+000</Date></BIOS><HWID>03AF3407018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
  Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00180-446-863828-02-2057-7600.0000-0852011
  Installation ID: 013443507406483622516626877103830616610654318925572722
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: MFVXB
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 23/04/2011 07:52:24
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 4:2:2011 09:42
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAAABAAIAAQABAAAAAQABAAEAHKJmG9KJmN0q8yqe0BxyQagtLnM=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            GBT           GBTUACPI
    FACP            GBT           GBTUACPI
    HPET            GBT           GBTUACPI
    MCFG            GBT           GBTUACPI
    ASPT            GBT           PerfTune
    SSPT            GBT           SsptHead
    EUDS            GBT           
    MATS            GBT           
    TAMG            GBT           GBT   B0
    SSDT            INTEL        PPM RCM
  
  
  

  ---

  JP

  • Marked as answer by JohnPetts Saturday, April 23, 2011 7:07 AM

  Saturday, April 23, 2011 7:04 AM
• 

  

  0

  Sign in to vote

  "JohnPetts" wrote in message news:f73edc35-5b7d-4d06-8525-43aa470bb62d...

  Hi Guys,

   

  I believe I've solved the problem (more a workaround?) - my Win7 is now showing as 'Windows is activated' again.

  I fixed the problem by using a restore point prior to the installation of Comodo backup software v3.0 (the latest version of Adobe flash was also removed but I'm not sure what the specific version number was).

  Windows now activated again.  Diagnostic data below.  I think I'll resist using Comodo backup 3.0 for now.

  Regards, J

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-C23KD-R2MXP-MFVXB
  Windows Product Key Hash: IHFXQsU3K45gIctXe6Gy1xNqPws=
  Windows Product ID: 00371-OEM-9044684-63828
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  

  
  
   

  ---

  JP

  Hmm - interesting!

  
  I can't see any problems with the report at this point - looks like you're good to go.

   

  I'm not a great fan of Comodo products, and one or two of the problems in this forum seem to have started with them. I'll have a play with this one, and see if I can reproduce the problem.

   

  Thanks for the feedback!

   

   

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, April 23, 2011 8:02 AM

  Moderator