Answered by:
Windows 7 OEM 64bit - being asked to activate again but getting errors/unable to activate

Question
-
Hi Guys,
I had trouble when I first built my new PC recently - unable to activate but managed to sort that by reinstalling from scratch and then things seemed better (activated before I put on the software programmes listed below).. Now, about a month later Win 7 is counting down with 27 days to activation ... I've no idea why I'm being asked to activate again or, more importantly, what I can do to get it activated again without resorting to a reinstall again.
Will my one successful activation (all be it briefly) mean I can't activate again on the same PC hardware? I'm pretty used to building PCs; this is my third or fourth over the years but first with Win7 fitted.
Software on the PC is quite modest so far .. firefox4.0; thunderbird email 3.1.9; AVG free version 10.0.1209; and comodo backup ver3.0 (free) ..
Any advice would be most welcome.
Regards, J
Techie stuff:
When attempting to activate over the web I get this error code: 0x80070005. There's a similar message "an error has occurred" if I try the command line SLUI 4 to use the phone method.
Here's the Diagnostic report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-C23KD-R2MXP-MFVXB
Windows Product Key Hash: IHFXQsU3K45gIctXe6Gy1xNqPws=
Windows Product ID: 00371-OEM-9044684-63828
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {37B66B83-9F1A-425D-8266-90F576AAD0B9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{37B66B83-9F1A-425D-8266-90F576AAD0B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MFVXB</PKey><PID>00371-OEM-9044684-63828</PID><PIDType>3</PIDType><SID>S-1-5-21-4015624724-4113821868-138795776</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD3-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20110222000000.000000+000</Date></BIOS><HWID>03AF3407018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:2:2011 09:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAAABAAIAAQABAAAAAQABAAEAHKJmG9KJmN0q8yqe0BxyQagtLnM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
ASPT GBT PerfTune
SSPT GBT SsptHead
EUDS GBT
MATS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
JPTuesday, April 19, 2011 9:23 PM
Answers
-
Hi Guys,
I believe I've solved the problem (more a workaround?) - my Win7 is now showing as 'Windows is activated' again.
I fixed the problem by using a restore point prior to the installation of Comodo backup software v3.0 (the latest version of Adobe flash was also removed but I'm not sure what the specific version number was).
Windows now activated again. Diagnostic data below. I think I'll resist using Comodo backup 3.0 for now.
Regards, J
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-C23KD-R2MXP-MFVXB
Windows Product Key Hash: IHFXQsU3K45gIctXe6Gy1xNqPws=
Windows Product ID: 00371-OEM-9044684-63828
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {93671D45-569E-4B3D-A5EC-C72C1D2F69A4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{93671D45-569E-4B3D-A5EC-C72C1D2F69A4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MFVXB</PKey><PID>00371-OEM-9044684-63828</PID><PIDType>3</PIDType><SID>S-1-5-21-4015624724-4113821868-138795776</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD3-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20110222000000.000000+000</Date></BIOS><HWID>03AF3407018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-446-863828-02-2057-7600.0000-0852011
Installation ID: 013443507406483622516626877103830616610654318925572722
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MFVXB
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 23/04/2011 07:52:24
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:2:2011 09:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAAABAAIAAQABAAAAAQABAAEAHKJmG9KJmN0q8yqe0BxyQagtLnM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
ASPT GBT PerfTune
SSPT GBT SsptHead
EUDS GBT
MATS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
JP- Marked as answer by JohnPetts Saturday, April 23, 2011 7:07 AM
Saturday, April 23, 2011 7:04 AM
All replies
-
"JohnPetts" wrote in message news:deef5d44-a67a-4fef-8a3d-fd4367dccaa5...
Hi Guys,
I had trouble when I first built my new PC recently - unable to activate but managed to sort that by reinstalling from scratch and then things seemed better (activated before I put on the software programmes listed below).. Now, about a month later Win 7 is counting down with 27 days to activation ... I've no idea why I'm being asked to activate again or, more importantly, what I can do to get it activated again without resorting to a reinstall again.
Will my one successful activation (all be it briefly) mean I can't activate again on the same PC hardware? I'm pretty used to building PCs; this is my third or fourth over the years but first with Win7 fitted.
Software on the PC is quite modest so far .. firefox4.0; thunderbird email 3.1.9; AVG free version 10.0.1209; and comodo backup ver3.0 (free) ...
Any advice would be most welcome.
Regards, J
Techie stuff:
When attempting to activate over the web I get this error code: 0x80070005. There's a similar message "an error has occurred" if I try the command line SLUI 4 to use the phone method.
Here's the Diagnostic report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-C23KD-R2MXP-MFVXB
Windows Product Key Hash: IHFXQsU3K45gIctXe6Gy1xNqPws=
Windows Product ID: 00371-OEM-9044684-63828
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied
JP
The problem is caused by the error message above.This is a relatively rare problem - at present, I've only been able to find a potential workaround, rather than a solution....To work around this issue, follow these steps:- Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as.
- Click The following user, and then select Administrator in the User name list.
- Click OK.
- At a command prompt, type the following command, and then press ENTER:
slmgr.vbs
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, April 19, 2011 10:36 PM
- Unproposed as answer by JohnPetts Friday, April 22, 2011 5:36 AM
Tuesday, April 19, 2011 10:07 PMModerator -
Unfortunately this didn't work.
Typing slmgr.vbs <enter> (With no command parameters) gave an error message saying invalid combination of parameters and then listing what options were expected.
I tried slmgr.vbs /xpr <enter> which confirmed my 'initial grace period' expires on 16 May 2011 (this despite having - briefly - managed to activate last week as mentioned in my earlier post).
I then tried slmgr.vbs /dlv <enter> - this repeats the error you highlighted in my diagnostics.
Lastly I tried slmgr.vbs /ato <enter> - which came up with " Error: 0x80070005 Access denied: the requested action required elevated privileges " ... I've double-checked that I'm running the Command Prompt at Administrator level. Not quite sure how I can be more privileged than Administrator.
I'd be grateful for any further advice you can suggest please.
Many thanks, J
JPWednesday, April 20, 2011 9:16 PM -
Hi Johnpetts,
At this point I think we need to refer you to Microsoft Assisted Support (at one of the below URLs) for more in-depth troubleshooting.
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Sorry we couldn't be more help,
Darin MS- Marked as answer by Darin Smith MS Friday, April 22, 2011 10:47 PM
- Unmarked as answer by JohnPetts Saturday, April 23, 2011 7:07 AM
Friday, April 22, 2011 10:46 PM -
Hi Guys,
I believe I've solved the problem (more a workaround?) - my Win7 is now showing as 'Windows is activated' again.
I fixed the problem by using a restore point prior to the installation of Comodo backup software v3.0 (the latest version of Adobe flash was also removed but I'm not sure what the specific version number was).
Windows now activated again. Diagnostic data below. I think I'll resist using Comodo backup 3.0 for now.
Regards, J
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-C23KD-R2MXP-MFVXB
Windows Product Key Hash: IHFXQsU3K45gIctXe6Gy1xNqPws=
Windows Product ID: 00371-OEM-9044684-63828
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {93671D45-569E-4B3D-A5EC-C72C1D2F69A4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{93671D45-569E-4B3D-A5EC-C72C1D2F69A4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MFVXB</PKey><PID>00371-OEM-9044684-63828</PID><PIDType>3</PIDType><SID>S-1-5-21-4015624724-4113821868-138795776</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD3-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20110222000000.000000+000</Date></BIOS><HWID>03AF3407018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-446-863828-02-2057-7600.0000-0852011
Installation ID: 013443507406483622516626877103830616610654318925572722
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MFVXB
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 23/04/2011 07:52:24
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:2:2011 09:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAAABAAIAAQABAAAAAQABAAEAHKJmG9KJmN0q8yqe0BxyQagtLnM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
ASPT GBT PerfTune
SSPT GBT SsptHead
EUDS GBT
MATS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
JP- Marked as answer by JohnPetts Saturday, April 23, 2011 7:07 AM
Saturday, April 23, 2011 7:04 AM -
"JohnPetts" wrote in message news:f73edc35-5b7d-4d06-8525-43aa470bb62d...
Hi Guys,
I believe I've solved the problem (more a workaround?) - my Win7 is now showing as 'Windows is activated' again.
I fixed the problem by using a restore point prior to the installation of Comodo backup software v3.0 (the latest version of Adobe flash was also removed but I'm not sure what the specific version number was).
Windows now activated again. Diagnostic data below. I think I'll resist using Comodo backup 3.0 for now.
Regards, J
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-C23KD-R2MXP-MFVXB
Windows Product Key Hash: IHFXQsU3K45gIctXe6Gy1xNqPws=
Windows Product ID: 00371-OEM-9044684-63828
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
JPHmm - interesting!
I can't see any problems with the report at this point - looks like you're good to go.I'm not a great fan of Comodo products, and one or two of the problems in this forum seem to have started with them. I'll have a play with this one, and see if I can reproduce the problem.Thanks for the feedback!
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, April 23, 2011 8:02 AMModerator