Windows 7 Not Genuine Message

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  This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

  Installing the Intel Rapid Storage Drivers

  try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

  (you want the iata_enu.exe download)

  Once complete, please reboot twice, then post another MGADiag report.   

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Thursday, March 27, 2014 8:34 PM

  Tuesday, March 25, 2014 9:23 AM

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  Hi Noel, it won't download saying the signature is invalid, something else that has popped up lately. However, that was on IE but it did on Google chrome only to say that the computer does not meet the minimum requirements to run the software or words to that effect. I looked to see what processor the laptop has and it states 300 APU with Radeon(tm) HD Graphics, 1300 Mhz, 2 Core(s), 2 Logical Processor(s).

  I do admit it's not the best choice I could have made.

  Saturday, March 29, 2014 8:44 AM
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  My fault - I should have checked first... this appears to be an AMD processor and chipset?

  In that case we'll go to the second option first, and come back to the drivers if this fails.

  Please run the following commands in an Elevated Command Prompt

  NET STOP CRYPTSVC
  REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
  NET START CRYPTSVC

  once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

  Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Saturday, March 29, 2014 8:56 AM

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  Hi Noel, here's the MGADiag report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {07DF7487-CB7B-476E-978A-89973BE17E60}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130828-1532
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\wat\npwatweb.dll[7.1.7600.16395], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0109
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0109

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{07DF7487-CB7B-476E-978A-89973BE17E60}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2092642049-668965336-4081642994</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ57 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.42</Version><SMBIOSVersion major="2" minor="7"/><Date>20111107000000.000000+000</Date></BIOS><HWID>5C483A07018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800010-02-2057-7601.0000-3502011
  Installation ID: 000781749805753513292402912284611932509423966546096612
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3Q6C9
  License Status: Licensed
  Remaining Windows rearm count: 1
  Trusted time: 29/03/2014 11:42:51

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000003EFFF
  Event Time Stamp: 3:28:2014 23:41
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\wat\watadminsvc.exe
  Tampered File: %systemroot%\system32\wat\watweb.dll
  Tampered File: %systemroot%\system32\wat\npwatweb.dll
  Tampered File: %systemroot%\system32\wat\watux.exe
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys
  Tampered File: %systemroot%\system32\drivers\spldr.sys

  
  HWID Data-->
  HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GG0mrCNjBsmeZqGHhyg+sIUsKlQXg==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   HP      INSYDE 
    FACP   HPQOEM  SLIC-MPC
    HPET   HP      INSYDE 
    BOOT   HP      INSYDE 
    MCFG   HP      INSYDE 
    ASF!   HP      INSYDE 
    SLIC   HPQOEM  SLIC-MPC
    MSDM   HP      INSYDE 
    SSDT   HP      INSYDE 
    SSDT   HP      INSYDE 

  Saturday, March 29, 2014 11:45 AM
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  Things are going to get a little complex now - I haven't tried to go through this procedure with anyone previously, so I'm feeling my way around how best to do it

  Please open an Elevated Command Prompt, and run the following command - post the results

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\IDE

  Also, please list all the Device Manager entries under the heading

  IDE/ATA/ATAPI controllers

  Open the properties for each entry, and let me know the title of the General tab, and the file date and Provider for the Driver tab, and which buttons are available on that tab to be clicked on (not greyed out - and the Driver file details file path and name.

  Sorry I can't be more precise than that - like I say, this is a bit of a first :)

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Saturday, March 29, 2014 12:19 PM

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  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomhp_DVD-RAM_UJ8B1______
  __________________H.03____
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\DiskSAMSUNG_HN-M500MBB_____
  _________________2AR10002

  C:\Windows\system32>

  IDE ATA/ATAPI controllers
  >AMD SATA Controller

  
  Title of General tab - AMD SATA Controller
  Driver Provider: AMD
  Driver Date: 15/04/2011

  I can click on Driver Details, Update Driver and Uninstall

  Driver files:
  C:\Windows\system32\DRIVERS\amd_sata.sys
  C:\Windows\system32\DRIVERS\amd_xata.sys

  File version: 1.2.001.0296 built by: WinDDK

  
  

  • Edited by Welshvixen Saturday, March 29, 2014 12:59 PM

  Saturday, March 29, 2014 12:53 PM
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  Ok, latest update... five minutes ago I had a pop up in the bottom right hand corner of the screen, didn't quite catch what the whole sentence was but it did say that drivers had been installed.  Two mins later I had a blue screen with white writing (not good, I know) saying that Windows had encountered a problem and was shutting down to protect the computer.

  This is just not my day.

  Saturday, March 29, 2014 4:25 PM
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  Ah - good :) (the driver details, I mean!)

  Reboot the machine, then

  Open Device Manager

  Navigate to the AMD SATA Controller and open the Properties for it

  Click on the Driver tab

  Click on the Uninstall button - if you get the option to completely remove the drivers do NOT take it!

  The system will almost certainly say that it cannot do this without a reboot - accept it, and reboot.

  On the reboot, the system will start installing drivers - open Device Manager, and see what drivers it has installed.

  Then reboot again.

  Now run another MGADiag report, and post the results.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Friday, April 18, 2014 1:59 PM
  • Marked as answer by Noel D PatonModerator Saturday, April 26, 2014 6:08 PM

  Sunday, March 30, 2014 10:07 AM

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